I took three Persian rugs to this store for cleaning. Two came out fine, but one was returned with…read moreripples (see picture). I left the rug on the floor for a few weeks hoping the ripples would settle, but they did not. I asked Baseer to take a look and fix the issue, but he denied that the rippling had anything to do with the washing--which is simply not true, as the rug was perfectly fine beforehand. He then charged me an additional $175 to "fix" the rug, but he was unable to do so. The rug still has ripples, and now it is also stretched out of shape (see pictures). When I confronted him about the poor quality of work, instead of taking responsibility, he repeatedly accused me of lying, raised his voice, and even said he never works with people of my background and nationality. This was despite the fact that I had already paid for his poor service and was only voicing a legitimate concern about customer service. To be fair, Baseer's prices are reasonable, but that is probably the only positive thing about his business. Unfortunately, the rug in question had deep sentimental value for us, and now it has been ruined. All he did was accuse me of lying while charging me for services he did not properly deliver. Absolutely terrible customer service. Stay away at all costs.

My experience with Baseer has been nothing but superb -- because of his professionalism, his focus…read moreon serving his clients, his talents and the quality of his work, and his reasonable pricing. It all started when Basser answered his work phone at 9pm on a Friday night two weeks ago (I had planned to leave him a message). He took my info and called me back the next morning, as arranged. When Baseer came to my home the following Monday afternoon, we focused on two rugs - a small silk handmade Turkish that was in need of deep cleaning only and a 50-year old, 9'x14' green and ivory Indo-Chinese medallion rug. This rug was severely and unevenly faded, had damage on a small border area due to resting under a heavy upholstered chair, a few 1-inch "pock marks" in ivory areas of the rug, and badly "eaten-up" and uneven fringe. . He worked with me on an approach that would bring the large rug back to life - stunning and "whole' but, per my preference, showing small imperfections of age. And would keep the price in a range I was willing to spend at this point in time. After showing me some interim pictures post-repair, I realized it would be insane not to spend a little more to re-fringe the rug. Both rugs were back on my floors the following Monday afternoon and laid down by Baseer and his lovely wife, Veda. Already, I've gotten several "ooohs and aahs" from the small number of people who have seen the rugs. Baseer left last Monday afternoon with one more rug - a Chinese English Garden woolen runner that hadn't been cleaned since I bought it in 1991/92. The pictures Beseer sent this morning, after it was cleaned, show such bright colors that it almost looks like a different rug. And it also looks new, since he also re-fringed it. In addition to being a delightful individual, Baseer is very knowledgeable and talented (he does some of the detailed color restoration himself). He loves his work, has a sharp and artistic eye, and believes that he does well when his work makes his customers happy. All this at very fair and reasonable prices. What more could I ask for?

Paulina helped us get our dream bathroom! She has such a great eye and helped us save money on a…read morelot of materials too because she knew the right places to look. It's my favorite room in our house now, and I'm excited to work with AID on our kitchen renovation too.

I loved Affordable Interior Design so much I used it twice. I worked with Betsy both times - first…read moremoving into a one bedroom from a studio and getting all new furniture, then moving into a new one bedroom with a totally different layout and re-using as much as possible. As a bachelor without design sense it was one of the best investments I could have made. It saved me so much time and anxiety about which pieces to pick and every single person who has visited has been amazed by how nicely decorated my apartment is. The process is exactly as described by other reviewers - introductory call, questionnaire, in home visit, and follow up call a week or two later with a mood board and shopping list. Betsy was incredibly personable and easy to talk to. I was also impressed with how much her suggestions matched my style even though I didn't have the vocabulary to communicate it. Everything fit within my constraints and preferences and Betsy helped with follow up questions and suggestions as pieces came in and as I decided to swap out a few pieces.

Neal has great craftsmanship. He can restore old things beautifully and give them new life. We…read morepurchased and restored more than 6 lumps by Neal. All beautiful. He is honest and nice guy. The lady who is an owner of the shop has love to old things and it's always fun visiting the shop. Highly recommended for people who have love in old/antique lamps and more.

Really unpleasant experience. Would not recommend…read more We purchased an antique lamp for $2,800. The store owner insisted that he replace the small light bulbs with LEDs before we could take it home. When we installed the chandalier and turned it on thick wires were clearly visible and some of the LEDs stuck out of the lamp shade. The poor workmanship made the lovely antique worse than a cheap Ikea lamp. When we left the chandalier on for a few minutes the LEDs started flickering violently. When I called and then visited the store in person the owner, Neal, would not consider a refund. I sent photos and videos of the malfunctioning and poorly wired lamp at his request. After a week of not hearing anything I messaged him again. He called me and started yelling at my wife and I. He continued to yell and talk over me for 20 minutes. He tried to manipulate the conversation so that he would not be at fault and refused to refund us. Now we have a $2,800 chandalier that we cannot use. I have never had anyone yell at me like this. Really unpleasant experience. Wires visible when the lamp is on:

All I can say about this place is WOW! If you need your place redesigned with a one of a kind look?…read moreThen look no further, this is the place you need to be! They have wellness products, decorative items, etc. They even frame pictures! This place is your one stop shop for your interior decorating needs! New York's finest furniture and interior spot is in Mt. Vernon. Stop in, you will not be disappointed. Trust me.

I absolutely enjoyed a wonderful shopping experience from the front to the back of store. Robin…read moreinteracted from the counter to explain and assist with explaining the benefit of my desired purchases. I had a joyful experience accompanied with knowledge of what I was purchasing. Robin was extremely knowledgeable and professional. I will spread the word and also shop again in the future.

Jim consulted with me several times on my gut renovation project and provided expert advice. He…read morebrings expertise from two decades of experience to the table, and also his work is of impeccable quality. I saw a passive house he was gut renovating in Park Slope, and it was absolutely stunning! Jim knows how to preserve historic details while bringing the design into the modern era in a tasteful, classic way. He exudes calmness and wisdom and is a pleasure to be around. Full disclosure in that I ultimately had to choose a less experienced architect because Jim's fee, although completely reasonable given his level of skill and expertise, was a bit out of our price range.

Jim was great to work with. We did a semi-gut renovation in 3 bedroom/2 bathroom apt. The quality…read moreof his work and suggestions were exactly what we wanted based on my husband and my feedback. Jim is very detailed and each week during renovation, we had him manage the project with the contractor to ensure the final output was done properly. Most Manhattan apartments are not symmetrical, so the early stage on doing things a certain way goes a long way on the final look. He understands plumbing, and electrical well to communicate to our contractors. He referred us to a HVAC engineer. When it came to interior design, we had Sarah who provided feedback and suppliers information. She was also very helpful. Jim knows the DOB process well and helped us resolved many issues even during covid and DOB rule changed in 2020 and 2021. We also had him manage the project with the contractors. The contractors don't have the same design eyes and were a bit sloppy and forgetful so it was imperative to have Jim help us. Urban charges by the hour and provided an accurate estimate of the cost. Make sure what projects he's working on so he can allocate time properly. In the beginning with the design drawing schematic, it took a while cause he was on a couple of brownstone projects but overall still have a very positive experience with Jim. He was responsive.

We had Ella's Design Studio (upholstery) make new cushions for the banquette in our kitchen, and…read morethe experience was outstanding. Yuri, who I believe is one of the owners, was incredible to work with. The measurements were spot on, the craftsmanship was top-notch, and the attention to detail was exceptional -- the kind of quality that truly elevates the finished product. A few years ago, we used a different upholstery company in Ossining that unfortunately ruined our furniture (they'll remain nameless). It was a costly lesson that sometimes you really do get what you pay for. With Ella's Design Studio, you get the best -- skilled work, professionalism, and beautiful results. Highly recommended!

I had a wonderful stress free experience with Ella Design Studio having my 4 piece sectional…read morereupholstered. Andrea worked so hard in helping me pick my fabric, price and completion of the job. When I walked into the studio I can see many of the pieces that were already completed so I felt very confident it would come out great but I could never imagined that my 38 year old sectional would come out more beautiful than I could imagine. Andrea and her staff were so accommodating and pleasant and I highly recommend them. Thank you all!