1 star, but if I could give zero stars I would! I do NOT recommend barre3. Avoid this place at all costs!
They're undergoing an ownership change and it shows. My review is about responses I got from the new studio owner, Lauren Clift.
I started taking classes here in October 2021. I had politely reached out to barre3 on 12/21/2021 about not receiving my zoom link for the livestream class that I signed up for. I had raced home and really wanted to take the class after a long day. I emailed/texted, hoping someone would see my messages and send me the link. I figured they just overlooked my name. Sadly, I never got the link. But the teacher, Savannah, emailed me back after class explaining what happened. I understood completely. Savannah was kind, apologetic, and professional. No problem.
So, I was surprised when I got a curt reply the next day from the new owner, Lauren, saying, "Savannah already emailed you and explained it." Then I got a voicemail the following day, from the owner, Lauren, roughly and rudely asking if I got the reply and that I needed to confirm that I got the replies. She scolded me like I was an employee at a construction site: very annoyed and angry for asking a question and reaching out? Never apologized. Super unprofessional. Absolutely ridiculous to speak to a client like that. I'm still baffled.
Customer Experience Manager, Rachel Intile, at barre3 corporate in Oregon, did apologize over the phone after I relayed what happened. Rachel said she had no idea that when she forwarded my zoom link question to Lauren, that Lauren would respond in such a way.
I emailed Jackie Eklund around October with a class question, but never got a response, which was probably a sign of things to come. But I did end up trying out a few classes anyway. It has changed since I last took them. Reminds me more of aerobics. Definitely NOT worth it, because no one wants to be spoken to the way Lauren did to me, esp. when you paid money for class packages! A disorganized and rude place.
If you're looking to work on those New Year fitness resolutions, barre3 HENDERSON IS NOT IT !!! If you're nervous, have questions, or are intimidated about going to a class (as I was), this is NOT the place. Maybe it was a decent studio five years ago, but not anymore. Such an incredibly rude and mean owner. Unprofessional. Horrible experience. Avoid this place at all costs!!!
Instead, I do recommend: Melissa Wood Health for virtual classes. She offers a free 7 day trial. LOVE her yoga, Pilates, and guided meditations. Also, Pure Barre and Club Pilates in Vegas and Henderson!! Both offer free introductory classes and are amazing.
At Pure Barre Las Vegas, the owner, staff, and teachers are incredible! They check in periodically to see if there's anything you need and to see how it's going, greet you warmly when entering, introduce you to the teachers, and even checked in with me after class when I was a newbie. A really efficient chain studio. I would definitely take Pure Barre classes when visiting other cities. Customer service is top notch. Also, I love the method. Highly recommend their free foundations class to start.
Club Pilates is similar customer service wise. Perfect for beginners. You have to complete 10 beginner classes before you can take an intermediate class. Great if you're just getting into fitness. Club Pilates in Spring Valley has an older demographic of students, not sure about the other locations.
For more advanced fitness seekers, I love Studio Remixx over on Eastern Ave! Love this new workout method. The owner/teachers are so talented and they offer $10 introductory classes to introduce you to the Lagree movements and megaformer machine.
LOVE Pure Barre and Studio Remixx. They had amazing vibes from the start. Really welcoming. The absolute best! read more