This is by far the most unprofessional company I have ever worked with.
1. I messaged to confirm the night before (8:40 pm) the original cleaning that she was coming over the next day (11:30am). She replied by saying something came up and she was not going to be able to make it. So we rescheduled. I don't know when she would have notified me that she wasn't coming the next day if I had not reached out.
2. The day of service, she arrived late without notification and again I had to confirm if she was going to come to clean the morning of. I paid for 4 hours of deep cleaning which was supposed to be the whole house. They may be cleaned a 4th of it 1 bedroom, toy room, kitchen/dining area, living room. The parts they did clean had little pieces of lent here and there which I would expect to at least not have anything on the floors. The inside of the fridge was cleaned but everything on the counter was not even wiped down (coffemaker, toaster, air fryer etc).
She had asked me prior to the cleaning to make a list of what my priorities were and I said baseboards and bathrooms (3). Only one was cleaned and the trash wasn't even taken out neither was the trash in the kitchen.
When she told me her and her partner were going to leave after completing two hours each, I asked if they could stay. To which she replied that she couldn't because she had somewhere to go.
I would have appreciated a buffer in case they didn't finish. I would have paid them to stay longer and finish the job. I am incredibly dissatisfied with the fact that the floor has water stains and pieces of dust/lent, the "priority items" were not cleaned and the trash was not taken out. This was the biggest waste of money. Now I have to find another cleaning service to finish the job.
I reached out to her and about my concerns and she didn't respond. read more