Requested information regarding pricing, mind you, you can only communicate by text and the response time is slow. The phone number provided by them never answers and you cannot leave a message. They got back to me with pricing and I was scheduled for a deep clean on a Tuesday at 3pm. I adjusted my schedule accordingly. Then I get a text saying they need to cancel. Rescheduled for the next day at 3pm. Adjusted my schedule once again. So at 3pm, no one shows up. Start texting them at 3, no response then 3:30 no response , then at 4. I finally received a text saying they will not be showing up. Wow! Never had this happen. I asked for the owner or manager to call me. No response to that. Then get a text saying when would I like to reschedule. Are you kidding me! I text them that they are one of the worst unorganized companies I've had to deal with. Very pathetic! Don't use! read more

Don't hire Valley Cleaning Service if you want a professional janitorial service. The owner, Jasmin Romero, recently came into my place of business on the busiest day of the year and demanded to meet with me on my "Next Available Appointment". We are focused on serving our existing clients and were not taking appointments with potential new clients. She responded by pulling the race card and calling my staff racists. Nothing could be further from the truth. If you want a professional cleaning service and not a spoiled little princess, do not hire Valley Cleaning Service! read more

They came in and cleaned my office. It's 1200 Sq ft, all tile floors, interior and exterior windows and glass in between the offices. The floors looked horrible, rugs were laid back down on the wet floor, glass was streaky and the desks and monitors didn't look like they had been cleaned. At first, she was very receptive and she came back and redid the cleaning and it looked so much better. Since she was responsive I had her quote my house and also let Jerry know I had at least two other people that were looking to set up cleaning as well. I asked for a deep cleaning - ceiling fans, baseboard, blinds, windows that had marks from the dogs plus the normal cleaning. I was very disappointed by all that was missed and she was again receptive to fixing it. We had a day scheduled for her to redo it, and it was the same day I had family coming into town and she canceled on me at 8pm the night before because a few of the cleaners were sick. I completely understand that, but was also really bummed she knew I had family coming in and she didn't cone and do the cleaning herself. She was just there the week before so it wasn't horrible, it just was not what I paid for. She came to clean the office last night when we closed. It honestly looks like they didn't do anything. I sent pictures first thing this morning and she never responded. I am all for supporting local businesses, but this one will no longer be one of them! read more

This cleaning service is fantastic. They are thorough and when they finish, it is an "ahhh" moment. Special touches make this cleaning service extra nice. My stovetop has never been cleaner! Every inch of my home was cleaned and looked amazing. Highly recommend!! read more

We've used a number of cleaning services. The Valley Cleaning Service is by far superior to any we have tried. Most of the services we had in the past had a tendency to dust the furniture but not the things on top of the furniture. I'm happy to say Valley Cleaning Services cleaned both the furniture and the things they picked up off the furniture. The same is true of the floors / not just what was exposed but under the furniture and under the throw rugs. We are very pleased with the leadership provided by the owner. She reviews her team's work to ensure high standards are met. We definitely recommend this business. read more

I DO NOT RECOMMEND JASMINE AND THIS COMPANY. First let me say, I am the type of person who will always praise a company for great service, but I will also address issues with customer service as well. I would encourage you to look elsewhere for a company that can actually complete the services they say they provide and with high quality. Jasmine found me when I was asking for cleaning service references. We communicated a number of times. I was most interested in deep cleaning services. After clarifying with her that her fees included what I was requesting, I scheduled for service. She mentioned it would be two people and take about 4 hours. When she was scheduled to come, I got a text from her 30 minutes before my appt telling me she was sick and needed to reschedule, which I obliged. When her crew came the next week, there were 4 women. I left my home while they cleaned and planned to be back before they finished. However, after only 1 hour I was told they were done and I could pay via zelle which I did and included a tip even though I hadn't seen the work. When I came home I was extremely disappointed. Not only did they completely skip my daughters room, NO DEEP CLEANING occurred and everything else was done poorly. I immediately contacted Jasmine. She seemed very apologetic and not sure why the service was so poor. She offered to clean it again for free. Since all of this occurred right before Christmas time I told her we could wait until the new year. Well here we are in April and nothing ever happened. Every time I tried to schedule something she would say oh let me check the schedule and get back to you. Then she finally does schedule and no one shows up. I reach out to find out why and "she doesn't know why no one showed up" but she will get me rescheduled. And yeah that never happened. I have now asked for a refund, which she initially said she would do that evening. Then of course she did not, this time claiming she just got out the hospital. However, if she can text me back, she can take 2 seconds to zelle me my money. I followed up a couple times and she said she would do that night and still nothing. Now she is just totally ignoring my requests. I recommend you find another company for your cleaning needs. read more