Great service, quality results, and terrific personal courtesies…read more
I want to write a lot about our experience with My Mechanic but I'll limit it to three areas: I give them the highest rating in the areas of service, quality, and courtesy. Service in what they did and how they did it, quality for the results, and courtesy in how they accommodated us with their attention, kindness, their loaner car for 4 days, and allowing us to stay in our RV (which is our home) for the 3 nights that it was in the shop.
Our Situation
My wife and I live full time in a 1996 RV. The CHECK ENGINE light had come on just after arriving in Tucson and we got a referral to My Mechanic.
Our Experience
Even though they were quite busy they dove right into diagnosing the problem. Franklin, who we first interacted with at My Mechanic, gave us a clear and in depth explanation of the primary and secondary problems along with options of intervention, costs, and times, along with his recommendations and rationale for those choices. There were no surprises in the diagnosis because we had these same problems before, problems that other shops had addressed, which we had thrown thousands of dollars at, and which never really got fixed.
My interaction with Franklin, seeing all the work being done there, how clean and organized the shop was, and even seeing all the mechanics wearing clean uniforms, inspired trust in me so we gave Franklin the go ahead. Joe, the owner, came out, having apparently gone over the situation with David, the mechanic who diagnosed it, and let us know we could stay in the RV overnight and use their loaner car, a recent model Chevy Impala.
The work needing to be done took just under 4 days and they kept us informed along the way. While this was shorter by as much as half the time these previously failed repairs took at other shops, they were apologetic about how long it was taking, were very appreciative of our patience, and took care of us on various levels. They are very kind, respectful, attentive people.
Because their mechanic Zenek was the best person to deal with rusted bolts, he was who Joe put on the job of disassembling our troublesome exhaust manifold. Like a careful bomb diffuser he was able to take the exhaust manifold apart without breaking any of the rusted bolts. Jamie, who like Franklin, is retired from hands-on mechanics and works in the front, called us along the way to let us know good news - like a doctor coming out of the surgical theater to let us in the waiting room know how well the surgery was going.
When Jamie let us know the work was finished, we went back to the shop from the local errands we were doing with their loaner car. Jamie and Franklin went over what was found along the way such as critical cracks that other mechanics before them had missed. The cost was no more than what Franklin had originally quoted even though they had spent more time as a result of having to deal with the previously hidden problems.
Now it is 5 weeks since we left My Mechanic and we have driven 819 miles as we've continued our trip. Our gas consumption seems to have improved and the engine has consistently performed better than it has in the 2 and a half years since we bought the RV. It runs smoothly, sounds better, the transmission seems smoother, and the temperature is lower.
We're not only very very happy we went to My Mechanic, we regret we didn't go to them first before wasting so much money on faulty repairs and the gas consumption those failures cost us. Whenever we come to Tucson (at least once/year) we'll go to My Mechanic, for a check up and even just to visit with Joe, Dena, Franklin, Jamie, Zenek, David, and Jesus. And Zoey, their very friendly blue healer.
