So, I got a telephone call from the staff of Dr. Barnett today, after I had NOT been back to their office in at least 2 years, stating that they heard I was in the hospital with an infection (more than likely TMC sent over records on me, when I did not authorize them to fo do nor did I put Dr. Barnett down as my primary care doctor), and asking me for an update on my condition as to the TMC visit. I responded, "why are you calling me? And why 2 years later? And why about this condition, which you flat out told me you could no longer treat me or see me as a patient any-longer? I told her that I didn't authorize records to be sent to Dr. Barnett" She asked why. So i told her. I told her: Your office labeled me as a drug user / drug seeker over 2 years ago and told me that you couldn't see me anymore for this medical condition, im sure you remember or its in your notes? (my condition requires CS medications to be prescribed monthly, which i have been taking responsibly for over 12 years, due to a severed organ injury that i incurred during a routine surgery, and which require certain medication for pain control of the reflux of urine into my kidney.) She said there were no notes in the file, do i reminded her that your staff told me to seek a different physicians' assistance for this condition. I told her i was not a drug seeker or a drug user and I was offended by their comments and insinuations! Further, I told her that i was infuriated by your nurse, who at that time, lied to me, to get rid of me as a patient, and told me that Dr Barnett had received a letter from the state of AZ re my obtaining CS prescriptions, which was a BOLD FACED LIE! and because of this they would no longer prescribe me these medications. I asked the staff tech or nurse for a copy of the letter, which never existed, and it was NEVER produced to me. i told her your office lied to me and that was despicable behavior. I told her that at that time, I requested to remain the long term patient that i was and to be monitored so that i could remain a patient and I was denied this request. I told her that your office told me that due to this flag on my account, Dr Barnett could no longer see me as a patient for that particular medical condition and he could no longer prescribe those medications to me. So I left their practice and found a different doctor. And I told her that I researched their claims about a letter or a flag being sent, and i found out that there was no letter sent to them; and that they did in fact lie to me, which angered me further. The nurse who called me or Assistant whoever she was today, admitted there was no letter in my file Additionally, I told her I was not doing what they accused me of doing and that their comments were insulting and unprofessional. I told her that Dr. Barnett could've kept me on as a patient and monitored me every three months as to my medications and he could've continued to prescribed these medications to me and kept the relationship going, As other professional physicians would do, but instead of being professional, he or his staff chose and decided to opt for a different UNPROFESSIONAL method and insult me and as a result; slandered my medical reputation and made me feel badly about having the painful medical condition that I have. I told her that i did not at all, appreciate the manner they used, to ensure that I didn't ask them to prescribe these medications to me any longer. I told her, yes I could have seen him for other reasons, but why, and why would I if he did this to me for this condition? I told her that I left his practice professionally and cordially and i have not returned. But i was angry, thats for sure. And, I did not like getting a call from them 2 years later, especially under the circumstances and when they could care less about my health and about My serouus medical condition. I would NOT go to this office or Dr. Barnett for medical assistance or see this physician, Especially, as in doing this to me, they may do it to you also, and he certainly wouldn't be able to properly prescribe medications to you if you need a CS medication, especially for extended periods, or will he label you a drug seeker? And what if you have a serious medical condition that requires pain medication to be prescribed. If its once, maybe he will prescribe it, or maybe he wont! Hes not going to prescribe it for you if its long term and when there is a legitimate reason to prescribe it. There was no basis to sever the relationship or not prescribe or to fo it in the manner he chose. There were many other options and instead he chose none of them. In my opinion lying to me the way that they did about the reason they had to let me go as a patient for this condition may be reason alone to take a pass on going here. You decide. Is this medical malpractice? You decide. I expect an apology from him, AT THE LEAST! read more

RIP - Dr. Barnett was the best doctor I've ever had in 70 years. He was extremely thorough and spent as much time with you as needed. He saved my life at least once. We'll miss him dearly. He passed away in the Spring of 2022. read more

Just waited on hold to make an appt after getting a notice they cancelled my appt. After a 21 min wait on hold the automated service says due to high call volume they cannot answer my call and to leave a message. What happened to customer service ....there is none. Agree with previous reviews that the office staff is not the most helpful or friendliest. I have never seen Dr Barnett, only his NP and I do like her. read more

Dr Barnett is the best doctor! I have been his patient since 1988 and drive all the way across town to see him. He takes the time to LISTEN and explain, which most doctors never do. I think it's ridiculous that people are reducing stars on the doctor's review, instead of the location (which is on yelp) because of the office staff. read more

Such a great doctor! Great bedside manner and listens. Makes you feel like you count. Not many of them around

Dr.Barnett is a rare find in the medical field. He actually spends time listening to my concerns and needs. It is tough to get an immediate appointment, but if you plan ahead...it is worth the wait! I am surprised by the reviews, I have been with him for almost 4 years and had nothing but top notch service. I've seen his PAs as well as him, and all have been attentive, sincere and highly competent. I recommend him to everyone I know! read more

I've been a patient for over 4 years I have never even meet dr Barnett I have only seen nurse Debbie who rushes you out, I always have to wait an extremely long time in the waiting room too! What's the point of making an appointment! I'll defiantly be looking for a new practice ...it's useless to try and get any information from the receptionist they "don't know" read more

It is very difficult for me to believe some of the comments below. I have been a patient of Dr. Barnett for years and my experience with the him as well as his staff has been exceptional. Brad is congenial always and very results oriented with your well being. I have never had a problem with communication. My calls are returned within an acceptable time frame My queries through portal are always responded to in a timely fashion. I do not hesitate to recommend Dr. Barnett's services to anyone needing an excellent family oriented practitioner. read more

Best Doctor ever...takes his time and is worth the wait.

I can't even think up one complaint for him or the women at his office since I have been seeing Dr Bradley for over a year now. It's so hard to find a good Dr and one that will listen and help you. read more

Long wait times for appointments and very rude office management/medical billing department. Be careful what you ask about during a physical or they might charge you an additional medical visit. read more

Dr. Barnetts office is extremely mismanaged. The employees are rude and never return a call. When it comes to billing I have always had to contact corporate to get any type of billing issue which is happened more then once resolved. Would not recommend this office to anyone. read more

Dr. Barnett is hands down the best doctor in Tucson. He is very thorough and doesn't rush through your appointment. He truly cares about my well being and my life in general. Definitely recommend! read more

Br. Barnett is great but his staff is terrible. This has been my husband's doctor for years but he goes to the doctor once every 3-4 yrs. Over a 10 yr period, I've had a bad experience with the front office staff every single time I called or visited, approximately 6 times. The first impression and face of his office really needs improvement. Today I called to make an appointment for my husband. The automated voice system answered, I dialed the prompt for appointments then was on hold for over 13 minutes without ever talking to a person. Not acceptable. Id' rather find another doctor. At minimum, someone should have answered and said they'd be with me as soon as possible. read more

Dr. Barnett has been my PCP for twenty years. I have never had a physician that I trusted or respected more. He conducts himself as if we had a personal relationship; professionally, but with authentic caring and concern. I apologized to him once for being a hypochondriac and dismissed the apology. He told me he became a physician to support and be a part of the wellness of his patients lives. He said (20 years ago) I had a family to support and care for and he believed that I should learn about and assure I was caring for my health and body not only for me but on my family's behalf. He said I was his favorite kind of patient; one who kept him closely involved in my life and health management. He has taken every request I have ever had seriously. As a result, done testing that has been life saving. I have a functional, professional life thanks to his care; still intimately involved in caring for my family. read more

Dr. Bradley Barnett has been my PCP for the last 3 months. This office is great! I was able to get in for my 1st appt w/him in less than a week. I received a reminder call, everyone thorough and pleasant when I checked in. I did not wait more than 10 minutes in the waiting room before I was called back. I have been there 3 times since then and everyone every step of the way has been amazing. I have already referred friends and family and will continue to do so. read more

Dr Barnett is fine. Debbie is awesome. The front desk workers are terrible. There's no reason for such terrible customer service.

Dr Barnett is amazing. I also like the PA Debi. They are the only reason I do not leave a scathing review. The front desk and most of the rest of the staff are either lazy, don't pay attention to details, or are downright rude. I will be switching doctors solely based on years and years of inconveniences and frustration caused by the other staff, which is sad, because Dr. Barnett is so great. read more

I will NOT be going back there again and I have been going there for as long as I can remember (since I was a kid), and I am 26 years old now. The management of the office is HORRIBLE and they seem to be going down hill in my opinion. My primary physician is Dr. Barnett but I have not seen him in about 10 years, no exaggeration there because he is always "booked". They are always running behind and you have to wait for over an hour past your appointment time to even be seen. The last time I was in there, the rude "check in lady" tried to tell me that I had never been there before, she couldn't find me in the system, that I was a new patient not an existing, which was hilarious to me because she had just printed out the form for me to sign to make sure all my EXISTING information was correct. Which it wasn't, even after filling it out with current information the previous time I was in there before this appointment. Needless to say after all of that I didn't even stay for my appointment because I was being told I had to pay a missed appointment fee for an appointment I NEVER missed if I wanted to be seen for my appointment. I refused to pay it, so I was not going to be seen, and she then tells me I was still going to be charged my co-pay for this appointment even though I was not going to be seen, which is quite ridiculous in my opinion. The "check in lady" (I wish I wrote down her name) was rude and needs to be put through customer service training if she is going to be working with the public. This place is a joke and only continues to decline. I have now found myself a new primary physician right up the road who is absolutely amazing!! I should have left this doctors office a long time ago!!! read more

While my experience with Dr. Barnett being my PCP for the last 6-7 years has been great, I am very disappointed with the current staff. I was sick 2 weeks ago, got worked in that day. 2 weeks later I am still not well and called first thing in the morning when they opened to relay this to Debbie Smith who I saw. 7 hours later no call returned, so I call to see what the status was. I was told my message will be printed out and given to the MA to have a call back as soon as possible, but they are very busy with other patients. A full day has passed and no return call. For someone who is trying to avoid a very high co-pay for an UC visit, it upsets me that I have to go another day feeling worse. I too work in a very busy doctors office and I would never ignore a message just because it is closing time at the office. Pure disappointment that a great doctor can not have the staff he deserves to give his patients the care they need. read more