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London, XGL

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Barnet Hospital

4.0 (5 reviews)
Closed • 6:00 am - 6:00 AM (Next day)

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Chase Farm Hospital - Car park

Chase Farm Hospital

1.5(4 reviews)
5.0 mi•Enfield

How do you review a hospital? I'm quite familiar with this place due to my recent broken arm…read morefiasco. Basically a simple hard trip at home turned into a broken radial head requiring surgery. First, they seem very knowledgeable. They're also reasonably good about getting certain things done. However, they are incredibly disorganized. When I went in for the surgery, they seemed to have no idea I was coming in that day. It took them awhile to figure that out, then to figure out where I was going. Luckily the surgeon knew, so she came in and was ready, but the staff were pretty useless. The surgery seems like it went great. The would is healing well, the radial head replacement seems to be doing well too (but that's a bit harder to know as I can't actually see it). I can see why this one is being closed down. Either they are too disorganized or they have become too disorganized. Unfortunately it's the closest to our house at the moment, so the easiest for us to get to, and I'll be back several more times while my arm is healing.

During a June visit to the Urgent Treatment Centre, I had a bad experience with two staff members,…read moreone of whom removed my clothing against my consent, and the other who performed a questionable procedure that has left me with sharp shooting pain and involuntary leg twitches. They also failed to give me any information before or after the procedure and stared at a wall when I asked about aftercare instructions. On a follow up visit nine days later for a dressing change the same woman was this time supervised by a senior nurse and wasn't even allowed to pick out the dressings she could use (so how she was supposedly allowed to do the whole procedure is news to me). My complaint to the hospital was handled very badly and during which I came to find out that the two women in question were support staff who had failed to identify themselves as such, one had even used a false name nothing like her own (it was in fact the same name as a registered nurse in the same UTC). I also found out half my medical records from that day hadn't been put on my records (missing ECG and two lots of clinical notes). During a meeting with the investigating matron and the service manager of the UTC, I brought up (among other things) the false name and was told "staff can use aliases". When I questioned this by saying patients have a right to know who is treating them, I was told "no, they don't". In the meeting when I asked about the missing records I was told "they didn't need to log those". When I asked for the qualifications of the support worker who did the procedure I was simply told she done "lots" and "she's worked there years", although all my research suggests she wasn't legally allowed to do that procedure. The hospital also closed my complaint without informing me, somewhat admitted I need a specialist referral but wouldn't give me one and are refusing to send the required final written report. Also two investigating members of staff (matron and then the head of PALs and complaints) buggered off on holiday during their so-called 'investigations' leaving me in limbo. Avoid this place like the plague.

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Chase Farm Hospital - Clock Tower

Clock Tower

Chase Farm Hospital - A live info bus tracker for patients, pretty nifty!

A live info bus tracker for patients, pretty nifty!

Chase Farm Hospital - Nice old frontage

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Nice old frontage

Finchley Memorial Hospital - A wheelchair for Nan for free

Finchley Memorial Hospital

3.8(5 reviews)
3.4 mi•Woodside Park

I was sent to this hospital for rehab after surgery at Barnet hospital where I had very good care.A…read morenurse and a HCA were outside my room waiting for me.They had a good look at my outstretched leg where I've had surgery. Once in the room the nurse told me not to expect help from her to move. Then the HCA too said the same. Switched the TV on and left. When the night shift took over a kind HCA showed me how to use that TV. The first nurse never came to my room again except to deliver my meal once. Meal delivery seems to be a popular job among the HCAS. Once a HCA told me to avoid ringing the call bell at meal delivery times. When the call bell rings they are very quick to come to turn it off, sometimes saying they'll come back later and most of them did except once when the nurse turned it off and went home . Had to wait for help till the night shift settled. All the nurses were kind and caring except one who was rude to me one night. On my last day there she was working in my room.I asked her why she was rude to me and she said she didn't remember and said 'nobody likes you'. When asked who'nobody' was she named a HCA who had never worked in my room.Then i realised this person had been putting the others off me. I've been wondering why those with whom I got on well were not so friendly.I was getting newly arrived foreign male HCAs who had to be instructed by me what to do and where to find what was needed. One even said it was his first day at work. They were good people but needed some support to get acquainted to the job.We get the menu a day ahead to choose the meal but I was getting offered what I didn't want.Being a diabetic I refused to accept sweet & sour meat for dinner.The deliverer HCA and another stood outside my door shouting I can't get what I want and threw the dinner in the bin. Nothing instead was offered. When asked for the veg offered with my dinner was told it was in the bin .When asked for soup I was given a toasted cheese sandwich, cuppa soup and peas. The HCAs seem to have too much free time which one appear to have used for a hate campaign against me.In the mornings there is a mighty panic with the Hcas wanting to get the jobs done. Often bed making, washing get priority and often the tea is cold by the time to have breakfast. They say they have others to attend to. Some days physios too come at that time. At night if I ask for a blood check some go away pretending not to hear.The doctors and office managers were friendly.I had a miserable time in this hostile atmosphere. A very disappointed patient.

Nan got a wheelchair yesterday. This may not seem like front page news or an Extra! Extra! moment…read morebut it was. Nan's needed that chair for ages. She has a scooter but you can't really take the scooter on the bus and you can't take the car to the city. Finchley Memorial Hospital has a Wheelchair clinic where you get outfitted for a wheelchair, measured and then if they have a suitable one, you can take it away. Nan got a brand new chair that folds up into the car free of charge. You can say what you want about NHS, but it saved us 300 pounds and got Nan a chair.

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Finchley Memorial Hospital

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Barnet Hospital - hospitals - Updated October 2026

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