3 stars for mixed experiences throughout my time here. Was sent to see a specialist out here…read more Big place but easy enough to navigate. Asked a nurse for directions once and was really friendly. Got to the right place, was registered and told to sit in the waiting room for my appointment. Got there a little early so as not to miss my 2pm appointment. Ended up waiting another HOUR til they called my name. What's the point of an appointment time then? Such a tease. Doctor was nice and helpful though. Hopefully can just email and phone the doctor from now on. Do not want to have to travel all the way over here again.

Hard to review these 2 hospitals, as they have good and bad points, so I'll just do this based on…read moremy most recent experience and maybe update it next time. My GP wanted me to get an x-ray, and said I could either go up on my own to Northwick Park and go to the x-ray department, or wait until the Northwick Park people went to my surgery, which is only once a week. So I decided it was best to get it out of the way and off I went. Within an hour of seeing my GP, I was at Northwick Park, waiting for my x-ray - but not for long. From the moment I checked in to when I left, having had the x-rays? 14 minutes. Can't really complain about that! It's 4 star instead of 5 as the walk from the tube is quite long (especially when you're sick or hurting) and the snarl of traffic in the front made the wait for the bus quite long.

Fraudulent advertising as a centre of excellence. In reality they do not provide standard of care…read moreservices such as ventricular assist devices. Go somewhere else for cardiac care. At least one lawsuit in progress against one of their egotistical surgeons

I have to give this hospital a 5*, particularly after the way they looked after me following my…read moreheart attacks. Their professionalism, compassion, understanding and approach were second to none. Even as a fellow professional I felt special and cared for. The food was excellent, better than some hotels I've been in. Can recemmend this hospital 500%..more. AND They love giving you good news!!!!! Thank You

I am incredibly grateful for the exceptional care I received during my heart procedure at this…read morewonderful hospital. The staff, from reception to the nurses on Oak Ward, were all outstanding. I would like to extend a huge thank you to nurse Alison and Precious, who made me feel so calm and comforted. Even the food was fantastic - it's the small things that make a difference. While I hope to not have to return, I know I will be in excellent hands if I do. Thank you for everything. And of course to my Cardiologist, Dr David Jones.

My mother is in ICU at the moment and it is a tough situation for the whole family as we cannot be…read morethere to support her. However, the nursing staff at the Harefield hospital is AMAZING! Even though I cannot be there to look after my mother, I can say for, confidently, that she is being taken care of by the nurses. They are very caring, compassionate, competent, committed and excellent at communication. Even though they are so busy looking after the patients, they take out time to update me whenever I call ( which is a good few times a day) and also arrange a daily video call for me to see my mum. While on the video call, I see them taking care of my mother, as I would, and also placing their hands on my mum's forehead to comfort her as I would do. I want to thank all the nursing staff who are working day in day out to support and look after the patients. I want to mention all the names, but unfortunately, I only remember a few names and I do not know if it will be appropriate to just mention a few names that I remember. BUT THANK YOU SO MUCH for all your hard work. You all are amazing!

Luckily, for me, this is the first time I have needed to visit A & E of this hospital after an…read more'episode'. On arrival by ambulance I was immediately taken to triage and passed through the various departments with total efficiency. I say efficiency but this doesn't lose the fact that there was a lot of joking banter and friendliness with the total professionalism of all the staff. I cannot speak highly enough of all the nurses and doctors in A & E. Thank you guys for making this traumatic experience a lot easier to accept.

999 brought an ambulance with two amazing young medics to our door who spent considerable time over…read moreblood tests and ECG, liaising with central over unusual features, then took me to the hospital, returning once (not too far luckily) because I had left home with my disabled wife's phone. I was quickly allocated a bed and assured I was well away from Covid area. Seen by several nurses and doctors including a CAT scan and allowed to go home after maybe 6 hrs max. Everyone so pleasant, efficient whilst remaining friendly and approachable, explaining all procedures in advance, and appearing to be one happy high efficiency team all working as one.

I am an American citizen who became very ill on a flight from Boston to London. I came to the…read moreplace where I could not breathe. I was rushed by ambulance to the Hillingdon Hospital and was treated for a lung infection that triggered a massive asthma attach. The people were all very kind, but the hospital is in horrible shape.. I was shocked to see the lack of cleanliness and updated modern conveniences. No bathroom in a ward of very sick coughing women. I thought the woman across from me would die before my eyes. I was asked to pay 5,000 dollars within the hour to be treated. (not everyone could do this) I can say that I feel they saved my life...many breathing treatments, IV steroids and strong antibiotics. They did agree to finally give me an CT scan to check for a blood clot. I do understand this is Socialized Medicine, but I really felt sorry for the poor care of the property.. old, not painted and dirty for anyone who had no choice but to be there. I always thought Socialized would be a bit more Equalized for EVERYONE. I do thank you for helping me continue our trip to Greece which we had planned for many years. I am back in the USA and feeling well. Your staff is wonderful, but that hospital needs repair and cleaning especially if you are sending people there from outside your country....it is not a showcase for London. Thank you so much for helping me.

For a hospital, Mount Vernon isn't bad at all. Just ignore the dilapidated…read morehorror-movie-old-hospital that's languishing to the side. The actual building the hospital is in is fairly modern, clean and generally not busy. There's no A&E but they do have a minor injuries unit, plus the normal outpatients department for visits with consultants. It's twinned with Hillingdon Hospital so between the two sites, they can deal with whatever ails you. Today my visit was to the Minor Injuries Unit, and while the wait was three hours, and I swear people who got in after me were seen first (despite there being no prioritisation, supposedly), when I did get seen, the person was helpful and kind and friendly. I have a broken toe, and there's not much to be done for it, but it's all taped now and secure. I apologised for wasting her time and she reassured me that it's what they're there for and was ever so kind. I'd definitely go back if I needed to without hesitation (but take a friend, a book, a phone, a battery pack - you might be in for a long wait!)

All thinks considered still great to have a hospital of this standard so close. Parts very old and…read moreparts brand new. No A&E just minor injuries so best look after yourself. Great staff.