Went to a service for my friends dad the tvs weren't working someone ripped the cables out their…read moretech guy wasn't very quick at fixing it I jumped in to help got one of the tvs to work and while the services were going on they were asking me what I would do to maybe upgrade their system during the eulogy mind you smfh they seem like they weren't really worried about it didn't offer any kind of break in the price pretty sad pay for the services and use of the facilities and they aren't what they are supposed to be and zero compensation is offered especially when they knew there was an issue before anyone got there honestly wouldn't be hard to update their av system and I wouldn't mind helping I just didn't appreciate being asked while my friend was being honored :-/

From the moment my grandmother passed away and we went here to get the process started. Roxy and…read moreeveryone else was very helpful and humble. We had lots of questions and needed lots of direction on what to do. Roxy was very patient and kind. She would even take the time to meet with us on her time off. When we had the viewing Roxy and the other set all the dilevered flower and posters up just beautifully. We had made a slide show and someone always made sure it was on when people were their to view. At the grave site ceremony they had everything ready and set up just perfectly. one of the gentlemen even said some lovely words. The work everyone from Sterling and Smith put in was done perfectly. How they set everything up made me feel somewhat at peace because I know my grandmother would have loved it. So thank you to everyone at Sterling and Smith for your kidness and help.

we want to thank Mary Mendonca. she made the process of putting a loved one doing the funeral…read morearrangement together from start to end.she kept the family informed as the process of of putting a loved to rest .so thank you Mary .from The Perez and the Quintana families.from Visalia ca.

If I could rate them 0 I would! Person answering the phone is so rude! I was trying to get prices…read moreand information all her answers are like sending you off to look somewhere else, she gives me the price saying it's going to be at least this much, go ask your family if the price is ok then I'll give you more information, I couldn't believe her answer!!

This Funeral home deserves NO STARS!! This Funeral Home was…read moresold to Richard Mendivil the Director/Manager about 8-9 years ago. He made it very clear that he was servicing Porterville prior, so do not expect the service that was once provided. The funeral home was very unprofessional and provided no help through out this process. Anytime we asked a question it was answered with defensiveness and resistance. When I tried reviewing the contract Richard pulled the papers away and became defensive when I asked questions about the various fees. My brother was heavier set and his recommendation was to bury my brother in a CLOTH casket, he said there was NO casket big enough for my brother!! He made it very clear that because of his condition and size that there would be a terrible smell (and there wasn't). When we agreed on a date he was upset that it wasn't sooner! I had to call Sterling & Smith for help because they provided the services for my parents in 2017 and 2019. Per the recommendation from Sterling and Smith, My sister had to shop online find a casket and get it delivered to Peers. She coordinated this on her own! I had to create my own programs. I had to purchase and deliver to the grave side the FLOWERS!!!! When asked if he could take the flowers in the Hearst he said there was no room, and refused. At time of loading my brother, if my other sister hadn't mentioned he was off balance the casket would of tipped . ( we have this on video) At the graveside service he only provided a wood podium and he was supposed to provide a mic and a speaker. One of my siblings had to cover the hole at the cemetery made with turf grass on her own, if not we would have seen ugly plywood in front of the casket. Richard did not help coordinate anything! When the graveside service was over WE had to make the announcement for people to walk by the casket and say their final goodbyes. Richard then proceeded to tell me how to line people up and I asked him if he could do that and he resisted my brother had to step in to help guide the process! We received NO support from Peers, the added stress this caused during this difficult time was terrible for our family! If anyone you know passes away please make the request that they be sent anywhere but Peers. I would not want this added stress to anyone else . Losing a close family member is hard enough but to pay for a service and not receive the support is worse. And now I see on his website my brother had NO formal obituary!! Juan Felipe Avitia

This Funeral home deserves NO STARS!! This Funeral Home was…read moresold to Richard Mendivil the Director/Manager about 8-9 years ago. He made it very clear that he was servicing Porterville prior, so do not expect the service that was once provided. The funeral home was very unprofessional and provided no help through out this process. Anytime we asked a question it was answered with defensiveness and resistance. When I tried reviewing the contract Richard pulled the papers away and became defensive when I asked questions about the various fees. My brother was heavier set and his recommendation was to bury my brother in a CLOTH casket, he said there was NO casket big enough for my brother!! He made it very clear that because of his condition and size that there would be a terrible smell (and there wasn't). When we agreed on a date he was upset that it wasn't sooner! I had to call Sterling & Smith for help because they provided the services for my parents in 2017 and 2019. Per the recommendation from Sterling and Smith, My sister had to shop online find a casket and get it delivered to Peers. She coordinated this on her own! I had to create my own programs. I had to purchase and deliver to the grave side the FLOWERS!!!! When asked if he could take the flowers in the Hearst he said there was no room, and refused. At time of loading my brother, if my other sister hadn't mentioned he was off balance the casket would of tipped . ( we have this on video) At the graveside service he only provided a wood podium and he was supposed to provide a mic and a speaker. One of my siblings had to cover the hole at the cemetery made with turf grass on her own, if not we would have seen ugly plywood in front of the casket. Richard did not help coordinate anything! When the graveside service was over WE had to make the announcement for people to walk by the casket and say their final goodbyes. Richard then proceeded to tell me how to line people up and I asked him if he could do that and he resisted my brother had to step in to help guide the process! We received NO support from Peers, the added stress this caused during this difficult time was terrible for our family! If anyone you know passes away please make the request that they be sent anywhere but Peers. I would not want this added stress to anyone else . Losing a close family member is hard enough but to pay for a service and not receive the support is worse. And now I see on his website my brother had NO formal obituary!! Juan Felipe Avitia

First, I was sad to see the reviews of bad experiences some people had during their time of grief…read more My uncle passed recently and my mother and I met primarily with Christine who was great from the beginning. She was patient and comforting with my mother and assisted me with navigating through the process of laying my uncle to rest. On the evening of the rosary and day of the burial, Nate from Salser & Dillard, was great. He and the other team members were helpful and attentive. Everyone from the ladies at the front desk to the ushers at the rosary were friendly and professional. I would highly recommend Salser & Dillard to anyone in need of a funeral home. I just can't thank them enough!

May 2025 A Compassionate, Respectful, and Seamless Experience During a Difficult Time…read more-Planning my father's funeral was one of the most emotionally difficult moments of my life, but Salser & Dillard Funeral Chapel provided compassionate, respectful, and professional support from start to finish. I worked closely with Christina, who guided me through the funeral planning process with grace and empathy. She listened patiently to all my questions, comments, and concerns, and made sure I understood each detail before making any decisions. I appreciated how she respected my privacy and never made me feel rushed or pressured. Every change I requested was communicated clearly, and I felt truly supported throughout the entire process. I was especially grateful for the private time I was given with my father in the days leading up to the service something I will never forget. On the day of the funeral, everything went exactly as planned. Frank was incredibly kind and personable, helping ensure the service flowed smoothly and on schedule. His presence and professionalism brought a sense of calm to what was otherwise a very emotional day. Following the service, we moved directly across the parking lot to the reception venue, where I worked with Jessica as our event coordinator. Jessica was outstanding she helped plan every detail of our potluck reception, offered thoughtful suggestions, and made sure the space was beautifully arranged. Her professionalism and warmth were evident from our planning meeting through the day of the event. I was very pleased with the overall package we selected and the quality of service provided by both the funeral chapel and the event venue. During a time of deep sorrow, Salser & Dillard gave me peace of mind and allowed my family to focus on honoring and remembering my father. I am truly thankful for the care and support I received from the entire team.

Angels Cremation has the worst customer service! There is very little follow-up with next of kin…read moreonce they receive payment. Their process is slow and they do not seem to care about communication. They do not offer any assistance beyond another excuse why my husband is still at the coroner's office almost 3 weeks after his passing always placing the delay on the fault of the coroners office or doctors office. Now they state that the cremation, preparation of ashes and death certificate MAY be done next week! Maybe!!!! My life is on hold waiting for them to do the job they have been paid to do.

We had an unexpected and tragic death in our family in July 2025…read more The entire staff at the Angels agency in Tulare were exceptionally caring. I had to handle this task from 200 miles away and I am grateful to have chosen this group. Elizabeth took my early morning call and was very compassionate. She guided me through the steps to get my sister cared for with professional grace. From the first call to the home delivery of her ashes, all the staff were efficient and kind. I have worked for an excellent hospice for 20 years now. I am well aware of the standards of cremation and burial agencies. My expectations were exceeded with the staff at the Tulare location.

I wanted to find a hearts for my daughter's ashes to place in my grandsons' (age 15 & 12) Teddy…read moreBears, per the older's request. I had not read reviews prior to ordering and was a bit concerned when I did. They arrived yesterday and I AM SO PLEASED! They are lovlier than I had imagined and perfect. Telephone communication was easy and service & delivery was exactly as promised. I am pleased with the product ... except the engraving of my daughter's name on the back of the heart is faint. I plan to "upgrade" and order a necklace for myself and am excited to do so. I will ask if they can do something on the engraving to have daughter's name be less "faint" .

What company dealing with the passing of loved ones sends you a coupon for door dash with your urn?…read more Seriously. Never heard back from customer service either.

* Paid in full for a headstone bench in September 2023. *…read moreFinal artwork approval was given on August 27, 2024, despite prior delays. * Given an estimated completion date of December 2024, but no updates were provided. * Every response from the company has only come after we initiated contact. * No response at all to recent inquiries requesting an update or resolution. * This delay has caused significant emotional distress as we have been unable to honor our parents' graveside for over a year.

After a year of my Sister in Laws passing, I finally was able to get the process of her stone…read morestarted in March 2025. I went to the Sanger location and met with David. I explained to David what I was looking for and when I needed it completed by. David jumped right on it and quoted me a very reasonable price. I paid it off on the spot. David from the beginning set the expectation as to when we should expect it completed and installed. Being that the stone was being made in another country and had to be shipped, I knew that there could possibly be a delay. After paying it off, our next appointment was to figure out what we wanted engraved on her stone. David was aware that she had (4) children (3 alive and 1 deceased ) He knew I wanted this stone to be very special for her children. He met with her (3) kids, myself and my daughter. He was so compassionate toward her kids while gathering info. He helped them design her stone and made sure it was so special and meaningful. Throughout the months of waiting David, made sure we were kept inform of the process and delivery period. David knew that our completion and installation date was November 8, 2025 (2 years of my SIL passing). On October 31, 2025 I received a call from David that the stone had arrived and it was completed. He sent me a photo for approval. I approved it and he immediately contacted the cemetery to have the stone installed. On 11-3-25 David called me to tell me the stone would be installed the next day 11-4-25. I cannot tell you how thankful my family and I are with Davis of Ricos' Memorial Stone. They totally exceeded our expectations and I will always refer them to family and friends. The message from each of her children breaks my heart. She will live forever in our hearts. Thank you so much David for your time, effort and most importantly your compassion.