Capital Family is always quick to see us when we need to get in, friendly staff, organized, and…read morequality care by an excellent team of doctors, nurse practitioners, and nurses.

Absolutely horrible experience with their nurse practitioner, Cindy Hanes. I went in simply to have…read moresome lab orders written, with the only request to have the order split up as I have a phobia of blood draws. My appointment was with Cindy Hanes, and she was incredibly condescending and disrespectful throughout our conversation. When she wrote the lab order, she didn't include certain tests that I (and my previous physician, as I tried to explain to her) requested, but she completely ignored my request to split the test and wrote everything in one order. When I asked her to re-write the order, she said to me (literally, her words) "you can take what I gave you and leave". There were two other nurses standing nearby, and the look on their faces told me that they weren't surprised that this lady said what she said; obviously I'm not the first person to have this experience. I'd strongly advise anyone going to this facility to avoid this lady, as she was by far and away the most unprofessional, and downright rude, health care practitioner I have ever encountered.

I've been going here for years and absolutely love the staff here. Very friendly, attentive and…read moreprompt. Dr Haddix is a top notch family dr that takes his time to listen during your scheduled appt times. Dr Dicken and Lindsey are great as I have seen all of them. They all want to make sure you get the best care/treatment possible before leaving their office.

If you want to be treated like a number instead of a person, this is the place for you…read more Receptionists and nurses are not that friendly, attentive or outgoing. Dr Dicken is the friendliest person there but if you talk too much he'll excuse himself from the room "for just a moment" and then a nurse will come in and say you're all set and ready to go. Today, one receptionist was complaining to another about a patient for all to hear.

I'm convinced this is the best urgent care within 100 miles. It's always quick getting in and out,…read morethe people who work there are so kind and warm, and I always leave much better than I came in. I've been to this location multiple times for myself and for my daughter- every physician we've had has been phenomenal and really took the time to listen and empathize.

This is no urgent care! They dont have the abilities to run simple blood or urine test. An urgent…read morecare should have at least a few in house diagnostics.... the growing consensus that Ive heard and experienced myself was "you need to go to ER." Went to different urgent care and they diagnosed me with stomach bug... I would not reccomend this urgent care to anyone.

Very short wait time. Explained symptoms & given prescriptions. Staff & Nurse Practitioner very…read morenice. It was a pleasant experience even though at the time I was in pain.

Not too urgent. Took dad in because he cut his finger open.waited for 15 minutes for them to call…read moreus up and say that that we probably should go to hospital because they were short staffed and it would be over an hour before they could get to us.

Been a regular for several years. Very thorough, friendly, great nursing staff, recommends urine…read moreand blood tests at regular intervals. Detected irregular heart rhythm, did EKG in office, sent me to hospital immediately for previously undetected aFib. Feel I'm in good hands.

Some of the staff are certainly not that friendly. Not outgoing and no personality. They also can…read moreget very snippy if you question them. Also, they only offer the minimum services. You have to ask for the rest. Had a physical examination and was not offered a mammogram. My husband was not offered a prostate exam. We are both elderly and these are exams that we should get at least once a year. Why do we need to ask for it? Also, women are not treated equally as men. We have been going there for several years and my husband gets to see the doctor directly and for the last two years I've only been able to get a nurse practitioner.

I've been going to midway for a few years. it's been so helpful when seeing what minerals/vitamins…read moreI am deficient on. I'm able to get some supplements that I needed and guidance on what to start taking. that being said, I am going to talk about the office atmosphere and ladies that work there. Leah is very nice and thorough and was so helpful. I have not had an appointment with Dr. Roach. however, my family has. The last couple times I've been at the office, I have encountered a particular person and I'm unsure if she is the same person. I talked to her once in person and the second time it was on the phone. the first time I came in and wanted to ask about a couple supplements. I had recently had an appointment with Leah and had driven over to ask about a particular supplement that I was interested in . this lady pops up out of no where and stands there and tells me I can't do that. she is really snappy and adamant about not allowing me in any way to inquire over the supplements. I was very polite , but firm and asked if I could speak to the nutritionist. she stood there behind the receptionist and denied that as well. I was very surprised at this rule she seemed well set on applying to me. I made an appointment with Leah after speaking with her. she told me I was not allowed to look at the supplements. I was shocked at this treatment, because I had been a faithful client and was also bringing them business through friends and family. I had also went to the center in the past and bought supplements that I was interested in. the lady there at that time was very helpful and friendly. later at my appointment I spoke to Leah and informed her of the situation. she told me to come to her directly the next time that happened and speak to her. she also told me I was able to buy any supplement I was interested in. she was disappointed in the fact that I had experienced this and was sorry. why would midway employ such snotty workers? and why would they allow treatment of polite , respectful clients who had questions and was interested in giving this center business and not only that , but spreading business to family and friends!? recently I had another negative experience and I'm wondering if it was with this same lady. I called the office to make an appointment. after getting my card information over the phone, the secretary informed me that I had a deficit on my account. I was sincerely unaware of this and she was pushing me to pay with the card I just gave her. I wonder if that was manipulation? I absolutely wanted to pay my bill, but I needed to ask what it was for. since the receptionist couldn't give me further information she transferred me to the accountant. As soon as I spoke to this accountant lady she was snippy and short . she immediately acted as if I was wrong for inquiring over my bill. she informed me that it was my responsibility and acted as if I had been receiving notices and was avoiding it. I didn't argue, I only asked a couple questions. I then paid my bill. she seemed disappointed that I paid, as if she wanted to argue and was wanting me to argue over the bill. again, very poor attitudes from this office and I'm thinking it's the same lady . Dr Roach are you aware of this behavior? how it dissuades business and will eventually effect you? remember one bad apple will spoil the whole bunch.

I'm always so grateful to get a consultation with Dr Jim Roach, MD particularly for my clients with…read morecancer. He is so full of clinical pearls. Thank you Spectracell Laboratories for this service. I've attended Dr. Roach's 3 day seminar and referred grateful clients to him for care.