I've been going here for years and absolutely love the staff here. Very friendly, attentive and…read moreprompt. Dr Haddix is a top notch family dr that takes his time to listen during your scheduled appt times. Dr Dicken and Lindsey are great as I have seen all of them. They all want to make sure you get the best care/treatment possible before leaving their office.

If you want to be treated like a number instead of a person, this is the place for you…read more Receptionists and nurses are not that friendly, attentive or outgoing. Dr Dicken is the friendliest person there but if you talk too much he'll excuse himself from the room "for just a moment" and then a nurse will come in and say you're all set and ready to go. Today, one receptionist was complaining to another about a patient for all to hear.

Been a regular for several years. Very thorough, friendly, great nursing staff, recommends urine…read moreand blood tests at regular intervals. Detected irregular heart rhythm, did EKG in office, sent me to hospital immediately for previously undetected aFib. Feel I'm in good hands.

Some of the staff are certainly not that friendly. Not outgoing and no personality. They also can…read moreget very snippy if you question them. Also, they only offer the minimum services. You have to ask for the rest. Had a physical examination and was not offered a mammogram. My husband was not offered a prostate exam. We are both elderly and these are exams that we should get at least once a year. Why do we need to ask for it? Also, women are not treated equally as men. We have been going there for several years and my husband gets to see the doctor directly and for the last two years I've only been able to get a nurse practitioner.

Capital Family is always quick to see us when we need to get in, friendly staff, organized, and…read morequality care by an excellent team of doctors, nurse practitioners, and nurses.

Absolutely horrible experience with their nurse practitioner, Cindy Hanes. I went in simply to have…read moresome lab orders written, with the only request to have the order split up as I have a phobia of blood draws. My appointment was with Cindy Hanes, and she was incredibly condescending and disrespectful throughout our conversation. When she wrote the lab order, she didn't include certain tests that I (and my previous physician, as I tried to explain to her) requested, but she completely ignored my request to split the test and wrote everything in one order. When I asked her to re-write the order, she said to me (literally, her words) "you can take what I gave you and leave". There were two other nurses standing nearby, and the look on their faces told me that they weren't surprised that this lady said what she said; obviously I'm not the first person to have this experience. I'd strongly advise anyone going to this facility to avoid this lady, as she was by far and away the most unprofessional, and downright rude, health care practitioner I have ever encountered.

Elderly 73 year old grandmother has recently been widowed and lost the only support she had when my…read morebrother died 7 months ago. Barnes and his office refused to do the paperwork that would allow my aunt to take her to appointments despite her having HEART SURGERY last month unless my aunt goes to a visit nearly 2 months from now (its dec., appt in FEB.) Does that sound like someone you want treating you? Someone who refuses to fill out a few paragraphs and dates so an elderly woman won't have to drive herself 40 minutes away? I'm honestly DISGUSTED.

What a bad experience. The office is open on Saturdays on a walk in basis. I walked In as soon as…read morethe office opened. I was the only patient in the office for 25 min. All I needed was to be seen to get my blood pressure RX refilled. They flat out refused to see me. They said that "they don't do that on Saturday." Why open on Saturday if you refuse to patients.

This place has awful customer service. I called to try to find out when my next appointment was and…read morethe woman on the phone was very rude with me and hung up on me. I don't understand why it's so difficult for them to treat their patients with a little bit of respect and common courtesy. With as much money as they want for each visit, can't they afford to hire people with customer service skills?