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Germantown, TN

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Barnes & Noble

4.8 (4 reviews)
Open • 9:00 am - 8:00 pm
Updated 2 months ago

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Barnes & Noble Booksellers - Entrance

Barnes & Noble Booksellers

(39 reviews)

$$

It's been a long time since I visited a bookstore. When my child was younger we would go every…read moreweekend. I enjoyed my day exploring the books, I was helped by very nice employees who seem to love working there and I would happily return. They had some really good prices on journaling materials and other books were also marked down. I didn't find what I was looking for but I did discover so much more.

This review is specifically for the Starbucks café inside Barnes & Noble. The customer service here…read moreis some of the worst I've experienced. We stopped by to kill some time before our movie, and I decided to grab some snacks before we leave. The cashier who took our order was not very friendly, and not surprising either given past experiences here. After waiting for a bit, our bakery items still hadn't been handed to us so I went to check. One of the baristas (I believe her name was Courtney?) didn't acknowledge me at first and curtly asked if I had already ordered. I explained that we had a movie in 10 minutes and just needed our bakery items. Instead of simply grabbing them for me, she responded with a rude attitude saying orders are processed in the order received. I would understand if I had ordered a drink but I was just waiting on cookies and a brownie, something that takes zero effort to grab. The interaction could have been handled much better and unfortunately this level of service seems to be the norm here. That being said, aside from the unfriendly baristas, this Barnes & Nobles is clean and well organized.

Barnes & Noble - bookstores - Updated July 2026

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