Shaggy Shack Pet Resort returned my severely arthritic, disabled dog to me smelling of pee, a…read moresticky underbelly from laying in her pee, raw spots on her elbows, an elbow with dried blood, inflammation and swelling of both her elbows so severe that it shook with each step my dog would take, and pee on her food container. I put my dog into boarding August 17-21, 2023 with Shaggy Shack; Thursday afternoon to Monday morning. My dog has a muscle dystrophy disorder that effects anywhere in her body that has collagen. At less than 2 years old, she has severe arthritis in her elbows. I let Shaggy Shack know of her disorder prior to leaving her with them. I even wrote a note and taped it to her food container. I spoke with 2 workers, 1 manager, and then finally the owner. None of the stories matched with the others. When I spoke with Tonya, the owner, I explained how I received my dog and that her inflammation could only be that severe if she was not given her medication. Tonya said "the girls could have missed some medications, we're not perfect." I asked for a refund, to which she said "we won't be administering a refund because that would be admitting we did something wrong." My dog was returned to me with dried blood and sticky from pee, how is that right? I have no answers I'm satisfied with, only multiple stories of what may or may not have happened to my disabled dog. At this point, I paid to have her be grossly neglected. Tonya provided a med sheet 4 days later to try to claim they gave my dog her medication, even though my hydrotherapist (who I had look over my dog for other injuries) agreed her condition could've only been that bad if she had not received her medication. Tonya shifted the blame to me, saying "You chose to bring her to a highly stimulated setting instead of staying home with your handicapped pup." I trusted Shaggy Shack to care for my dog as if she were your own, as the website claims the business would do. I will not make that error again and suggest others not to as well. Do better.

This place is awesome. We have only been able to board once and daycare once or twice. Its a bit of…read morea drive for us, especially when we have a location on base we can drop off. I would highly recommend though. I like our home spot, but his one has something very special about it. Bernard loves playing with dogs, but when its raining at our normal spot he ends up sitting inside with some outside time and not a lot of dog socialization... or at least that is my guess. When he comes home on rainy days he is not all that tired. In fact he seems like he just hung around all day instead of playing. The first time we took him to Shaggy Shack it was raining and I thought he was going to come home not tired at all. Oh man was I wrong. He was knocked out and it was in a way that leads me to believe not only does he get to play with dogs, but he has moments of thinky time or play time with humans. I cant say for sure, but I love how he comes back those days. Clearly wore out from a day of fun. I really like this place but unfortunately its a bit of a drive to do daycare daily especially when we have an on base option right next to my wife's work. I will say though they are definitely going to be our go to for boarding. The one major downside to our normal spot is there are no options for drop off pick up on Sundays. A lot of our trip or time where we need to board is Just saturday evening. This gives us the opportunity to board and pick up when we return and not have to board an extra night. In addition we had a last minute boarding need when I was too lazy to get boarding scheduled at our normal spot and it worked out perfectly. I highly recommend this place. Its not on base so anyone can use. The place is huge. Staff knowledgable and friendly and overall I have nothing but positives about here. I wish their location was closer, but thats not a negative, just a desire to make my life easier.

Ally (the black and white dog) loves this daycare. She's a super shy timid dog and doesn't take to…read morepeople easily. Shout out to Corvus and Delaney as they've done a great job with her. Also I love being able to check in on her at any time during the day with their cameras. Also very affordable for $35 a day on weekends which I often work on weekends. I live in Kent and I won't take my dogs to any other daycare because Positive approach is so good. I drive over for them!

Where do I even begin? I'm not someone who usually leaves negative reviews or speaks up about a bad…read moreexperience. I genuinely try to give people the benefit of the doubt and assume everyone is doing their best. Unfortunately, after today's experience, I feel like I need to say something. This is not our first visit. Our dog Goose has been here several times, and today was our puppy Maple's first visit. When I walked in this morning, there was no warm greeting or even a simple hello. The first things said to me by the groomers were, "Do you not get our texts?" and "We need you to be on time. We run a tight schedule." I walked in at 11:05. We are coming from Port Orchard, and when I received the text asking me to bring the dogs in earlier at 10:20, I was already on the road heading there. I understand that being on time is important, but the attitude I was met with immediately was completely unnecessary and set the tone for the entire visit. During the consultation, I explained what I wanted for both dogs. Because I was apparently considered late, I told Danielle that if she didn't have time to give Goose a full haircut, I at least wanted his face, eyes, and chin trimmed and for her to do whatever she could with the time available. Maple's groomer (will call her the lady with purple hair) asked if this was her first visit and I explained that it was and that she is about 6-7 months old. She then told me that I should have gotten her in much sooner for haircuts and to get her used to grooming. I explained that we had actually been cancelled on multiple times by them and that I booked her as soon as she had all of her vaccinations. I wasn't going to argue with her, but I found the comment unnecessary and condescending. I completely understand that a puppy's first grooming experience may need to be shorter depending on how they handle it. What I don't understand is the attitude surrounding it. Our puppy desperately needed a haircut, and I was never upset about them taking things slowly with her. I was upset by the way the entire situation was communicated. When I came back to pick them up, the attitude from both groomers continued. I was told the dogs were "a handful" and reminded again that I needed to be on time. What makes this even more frustrating is that I dropped them off around 11:00 and both dogs were ready to be picked up around 11:45. I was expecting full haircuts and baths, yet neither dog had much of a haircut at all. I'm not upset about Maple not receiving a full haircut because I understand she is a puppy and it was her first visit. However, Goose has been here multiple times, and he didn't even have the areas trimmed that I specifically asked for, including underneath his chin and around his eyes and head. I was also basically told by Danielle that Goose had "one last chance." Maple's groomer also spoke to me as though I didn't know my own dog, telling me that Maple has dew claws and that I need to play with her face and paws more. We do this regularly at home, so again, the way the information was communicated felt unnecessary and condescending. Then there were the charges. PART 2 & 3 in attached photos.

Jasper loves coming here to have his nails trimmed. I've brought him since he was a puppy five…read moreyears ago, even though I moved 20 miles away. I'm still happy to make the commute because the groomer is so friendly and patient with him.

these ladies did a wonderful job with trimming my dogs nails! He doesn't like to have his nails…read more but they did a wonderful job. They're very professional they cut every single one of his nails were in the past other places they get every single one of his nails. I will definitely be back there again their prices were definitely great. I would refer this place to anyone.

Very poor communication, no one ever answer's the phone , almost impossible to talk to someone,…read more almost missed my plane because of it . They say they eed the dogs at 7 , when i picked up my dog they told me he already had dinner and i was there at 3 ? I was told i could drop him off at 7 and no one was there so idk how they feed the dogs at 7 , it probably more like 8am and 2pm feeding schedule idk olay whatever, so they go to get my dog so we could go home and he is soaking wet , yeah it was raining i get it but did he have somewhere to get out the rain , I've known my dog for 9 years and he wont go off the porch if its raining lol so there is that , and with the daily reports they say he was friendly and wanted loves and cuddles and petting lmao . For 9 years he dont ever want cuddles or pets , hes a fetch driven dog 24hr a day i highly doubt, he wanna love and cuddles and pets. Anyway the communication, the feeding and their daily reports.\nHave a bad taste for my mouth.I will try somewhere else next time

I have boarded my two dogs prior to their 5 night stay in November 2024. The stays have been fine,…read morebut two days after I picked them up on 11-5-2024 they both started coughing. It was horrendous coughing and coughing up phleg. I had to take them both to an emergency vet clinic because my regular vet had no openings. Yes, they had Kennel cough and they needed two prescriptions each. This vet visit was more than the dogs visit at the kennel. I called the kennel and reported my dogs were sick, and in a voice that didn't sound to sorry, told me we're sorry and no other dogs have been sick. My dogs are in a fenced acre yard and were near no other dogs. This kennel has lost my business.

Their boarding prices are outrageous. Expect an unjustifiable $10 surcharge during most of the…read moreyear, all under the guise of "peak times." This strategy is nothing short of a scam, as they don't limit the increased rates to just holidays or even the days surrounding them. It's greedy--plain and simple.

This is my Boston Terrier's home away from home. She loves it here so much. As soon as we pull into…read morethe driveway, she looses it and can't get inside fast enough. I have peace of mind that she is well cared for. Don't hesitate to bring your Doggos here should the need arise.

I love this place! Tammie and her husband have created a beautiful grooming and boarding facility…read moreand they do amazing work! I take my girls here every couple of months to get groomed and Tammie does such an amazing job grooming them. The boarding facilities here are fantastic and they even board cats! Please give them a try for all your pet grooming and boarding needs. You won't be disappointed.

I've only used grooming services here. But the folks are nice and they are good with the dogs they…read moregroom. There is also a training center, which is a nice element. I'm working one on one with a trainer, so I don't know if there are group classes right now.

We love this place and our dogs enjoy this place also. Linn, the owner, is a very caring person…read morewho loves all animals. Look at her Facebook, it's all about animals. Linn owns two places side by side. The dogs have a dog run in the center of the house. They can spend all day running back and forth between the houses. This is a very secure area. Your dog(s) spend the night uncaged in the house. They find their own spot to rest. Linn is alway there looking after the pets. Her prices are very reasonable compared to other places. I was very impressed on my first visit. Everything is so clean and well maintained. If you don't believe me, call her up and set up an appointment to visit her place. She has the credentials to back her experience. She is a member of: PSI Certified Professional Pet Sitter and a Member of the National Association of Pet Sitters. She is certified in Animal First Aid & CPR. She is also Bonded & Insuried. When you go to other places, ask about their credentials and experience, they can't compare to the "Personal & Pet Concierce". No, I don't get free boarding for my comments! Dave, Lynn, and my dogs (Quincie and Charlie).

I knew I would need at least one night that I would need care for my two small dogs when I was…read moretraveling to the Bremerton area. My dogs are usually with me all the time and I am very hesitant to leave them anywhere without giving two hours worth of instructions. Yes, I'm THAT kind of pet parent. Anyways, I stopped by to check out Linn's place before I took my dogs there and it seemed like a great place and all the dogs seemed happy to be there. She showed me around all the areas that the dogs would be in and I liked that it was very much a home environment, instead of doggie daycares that seem very sterile and not like home. It really is like a little dog adventure land that they can explore the many yards and decks and different areas. After the first night I left my dogs there, I ended up staying longer than expected and having my dogs stay there on five different occasions, one that lasted 4 nights. Each time I felt more and more comfortable and really left my dogs knowing they were in good hands and when I dropped them off and picked them up they were happy -- not scared, anxious or hesitant at all. This is something, especially for my newest dog we rescued from an abusive home just four months ago and he is very timid around most people and new environments. There are also cameras you can check on your pets on, although I never downloaded the app or website. That's how comfortable I was, I didn't feel I needed to check on them. Although I appreciated the picture and video updates that Linn sent me! The price is quite reasonable, but don't forget to leave a little extra if you really appreciate the care your pets have gotten, because she works really hard for the little she charges. Especially with my dogs, I know they're a handful! She is also willing to work with you on pickup and drop-off times and she ensures you are the only person dropping off so it is easy for all involved. The extra gates also give peace of mind your dogs won't escape on accident or if they're looking for an adventure, as mine oftentimes do. Linn really has thought of everything here, and my dogs enjoy staying overnight and playing with all of the other dogs who come here. I just wish I could find a place like this in California, but I'll be back next time I'm in town and know that I can leave my dogs safely while I'm away.

The owners and employees of this company wear their hearts on their sleeves! They simply love dogs!…read more We left our senior dog with them for the first time last week and he just flourished. He was not only safe, bu t HAPPY there! They responded to my first check-in text within minutes, with a photo that warmed my heart. They continued to communicate (unsolicited) during his stay. When I picked him up, he had his exit bath, nails clipped, and a sweater they threw in because "he might get a chill out there because he's still damp." Over and above! I love this business model and the dedication of the women who own the business and employ others who obviously love the dogs. HIghest recommendation!

My experience (well, my dog's experience) at Muttropolitan has been very positive. My dog is an…read moreexuberant rescued Rottweiler. She had basic manners when I brought her there, which I did for socialization and to give myself a break from a demanding still puppy of about 2.5 years old. In the time she has been there she has come a long way. She loves her caretakers, and has several favorite playmates. She has calmed down significantly. They definitely know how to handle larger stubborn dogs without breaking their spirit. My dog is always excited when we drive there. As soon as the car turns onto South Tacoma Way she perks up and start whining and wiggling her bottom. If my dog was unhappy there I am sure that her reaction would be quite different. I hope that she can go there for many more years.