I feel other pet owners should know about my experience with Purrrfect Paws Grooming located at…read more20687 Amar Road, Suite 7, Walnut, California.
On November 14, 2025, I dropped my dog off for his 9:30 a.m. grooming appointment. I was told grooming usually takes about two hours, but I didn't get a call to pick him up until 3:33 p.m., almost six hours later.
When I arrived, an employee told me that the groomer had accidentally nicked my dog's right paw and had used styptic powder to stop the bleeding. At the time, the injury didn't look too serious, and I was told to apply hydrogen peroxide and take him to the vet if needed.
Once I got home, I realized the injury was much worse than I had been led to believe. My dog was leaving bloody paw prints throughout my house, and his paw would not stop bleeding. I immediately tried calling Purrrfect Paws Grooming, but they were already closed. I also called my regular veterinarian, but their office was closed as well.
Because the bleeding continued, I had no choice but to take my dog to an East Valley Emergency Pet Clinic that same evening. He had to be examined, his paw was clip/clean, bandaged, and he was given medications for pain and infection.
What upset me even more was how this situation was handled afterward. I never received a phone call or apology from the owner, Ana Bonilla. There was no concern shown for my dog's condition, no explanation of how this happened, and no effort to make things right. The business eventually paid the veterinary bill, but only after all treatment was completed.
They also refused to refund the grooming service because they claimed the grooming itself had been completed except for the injured paw.
I sent several demand letters seeking resolution, but none were answered. As a result, I filed a small claims lawsuit seeking compensation for my dog's pain and suffering, reimbursement for the grooming service, and my lost wages.
During the first hearing, the owner's daughter spoke on behalf of the business owner and argued that the company, not the owner personally, was responsible. The judge required me to amend my filing to include the proper business entity and set a new trial date.
On April 9, 2026, the judge heard both sides and stated that a decision would be issued within 48 hours. On April 10, 2026, the court ruled in my favor. Purrrfect Grooming had 30 days to pay the judgment and paid on the final day allowed.
There are many more details that I could include, but this review would be much longer. The photos taken by the emergency veterinarian show the seriousness of my dog's injury. I have also seen other Yelp reviews mentioning pets being injured there, so this does not appear to be an isolated incident.
For privacy reasons, I have chosen not to post copies of the veterinary records, invoices, court documents, or the receipt showing that Purrrfect Paws Grooming paid the veterinary expenses. However, I do have all of the documentation, including photographs, medical records, receipts, and court records, which support the statements made in this review.
I understand that accidents can happen. What I cannot understand is the complete lack of concern, communication, accountability, and professionalism afterward. Based on my experience, I personally would not trust Purrrfect Paws Grooming with my pet.