good banking service pleasent staff very helpfull and you…read moremay find best place get acount with debit card if had probs in other banks i found them very helpfull and they do all sorts of acounts

I've been using this bank since I left school in 1988 when it was the old TSB. Don't remember ever…read morehaving any problems with the bank (apart from the outrageous penalty fees). Just recently they've had a major face lift and it looks really nice. Gone are the bullet proof glass service counters and the feeling of high security all about you - when you reach into your coat for a pen and worry that they'll be thinking you're getting out your gun. Now it's all open plan and relaxed. They even had a non uniform day last week, bless them. They have some 'consultation' areas where they can sit you down and work out ways they can sign you up to part with more of your money. It is housed in a lovely old building which I remember being Pickerings stationary when I was at school.

I LOVE this bank. And I HATE banks…read more The people who work here are so helpful and friendly and personable that they make you forget that financial institutions are fundamentally unlovable entities. My husband and I have a really great relationship with one banker here who has held our hand through numerous financial/life shifts in the last few years. She is always patient and kind and thoughtful enough to notice that I've changed my hair again. I never leave feeling like I've been tricked or stolen from or given a sleazy sales pitch. And it's a *bank*.

Coventry Building Society has recently had a revamp and reorganisation and is better for it. Never…read moremassively busy there are quite a few counters and usually no less than three staff managing them, if you do have to queue its not for very long at all. The staff are really nice and patient and will take the time to explain things to you in depth. You can make private appointments for mortgages etc with a knowledgeable advisor and can have this in a private office away from the general public. Centrally located in Banbury on the high street and with opening hours until after lunch on a Saturday it's a really handy place to bank without worrying about immense queues.

I am happy with there servies. Although sometimes inflexible on silly things such as not accepting…read morean ID card as aproof of ID (it is its sole purpuse!). That aside friendly and helpfull enought staff.

The staff in this branch are very, very pleasant. They are open till 5pm Mon - Fri and 1pm Sat,…read morewhich is quite good in comparison to some other local banks and building societies. However, they are let down by the way they operate, which is doubtless dictated to by head office,. There can be large queues at the tills but staff are still on the shop floor, trying to sell you insurance etc. More emphasis on servicing existing products and customers may help retain customers - I for one have closed my account as I am fed up with the queues.

I've used this building society for a long time now, and it's generally very good. I do find the…read morequeues in there can be pretty bad, so I tend to use the machines to pay in or withdraw money when I need to rather than queue for a cashier. The machines took them a while to get sorted, but now that they are, they're really excellent in terms of time saving especially when you're paying money or a cheque in - much better than a lot of banks systems of putting the cheque in an envelope as with the machine you get given a photo of the cheque so that you can prove you paid it in if there's ever a problem - not that I've ever had one. Excellent disabled access in this place too - with decent space everywhere and a low level counter provided at the cashiers in case you need it.

This Lloyds branch has just had a makeover and is attractive inside. It is open till 5pm weekdays…read moreand 1pm Saturdays. Many of the staff have been there a long time, so have both product and customer knowledge. However, they are let down badly by their customer services counter. This is located at the head of the queue for the counters, so everyone queuing up can here your business. Private areas are available, but only if you ask. I for one don't want everyone over-hearing my business!

This branch has the plus point of knowledgeable, friendly staff. It also has a good range of…read moremortgages - often in the Best Mortgage lists in the papers. The opening hours are much better than Corby's: Mon, Wed, Thu, Fri - 9.00am to 4.45pm Tue 9.30am to 4.45pm Sat - 9.00am to 12 noon however, 4.45 is earlier than most of the bigger banks.