The staff in this branch are very, very pleasant. They are open till 5pm Mon - Fri and 1pm Sat, which is quite good in comparison to some other local banks and building societies.
However, they are let down by the way they operate, which is doubtless dictated to by head office,. There can be large queues at the tills but staff are still on the shop floor, trying to sell you insurance etc. More emphasis on servicing existing products and customers may help retain customers - I for one have closed my account as I am fed up with the queues. read more