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    BARC Industries

    1.0 (1 review)
    Open 8:00 am - 5:30 pm

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    10 years ago

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    Custom Remodelers - 20th Anniversary Group Photo

    Custom Remodelers

    (124 reviews)

    21 windows installed in 2021…read more Incorrect measurements No measurements taken No communication Sloppy workmanship LATE do not show up when promised Lying about communicating no-show Made us feel really crappy about the whole situation Some windows have 1/8" gaps between the window and the side. Some are crooked. One closes with effort. Some leak and freeze up in winter We regret what they did to our house. We got ripped off.

    Poor Workmanship, Zero Accountability…read more This one-star review reflects the aftermath of working with Custom Remodelers Inc. From start to finish, this was a frustrating and disappointing experience. Communication was essentially nonexistent--calls and voicemails went unanswered, and no one took responsibility for resolving issues. We ordered four replacement windows. During installation, the blinds on our living room windows were removed and damaged beyond repair. We were later told that Jason was "supposed" to have informed us to remove them beforehand, but he never communicated that. Despite this, we were left fully responsible for replacing the damaged blinds. The outside of our house was also left unacceptable. Cardboard and trash were left under our deck, and broken glass from the window removal was left in the rocks in front of our home--posing a clear safety hazard to our small children. When we tried to address these issues, we were met with finger-pointing and indifference. "It's Nikki's job at the shop", "It's service work", "You need to speak with someone higher up than me" etc etc. JASON BARTHOLOMEW 1-651-248-0617, who sold us the project, blamed the office and stated he has "thousands of customers" and couldn't follow up with everyone. I asked who I should call if he couldn't help me, and after the 3-4 time he said I needed to lower my voice and hung up. Others we spoke with said it wasn't their responsibility or that no one was available to help. At no point did anyone apologize or make a meaningful effort to fix the situation. If you value communication, professionalism, and basic accountability, There's a reason they have a very low rating here, we should've known when the sales pitch started with how great they are, and all the magazines their work was shown in... I would strongly recommend looking elsewhere unless you want to file a Better Business Bureau complaint like we will.

    BARC Industries - contractors - Updated May 2026

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