Title: A disappointing lack of professionalism -- especially alarming coming from a business that relies on client trust
As a Doctor of Pharmacy, professionalism, communication, and respect for people's time are values I live by daily. I don't expect perfection from others -- but I do expect basic courtesy, especially from someone running a service-based business.
I booked a haircut and beard appointment the day before Thanksgiving. The barber claimed he had "car troubles." That part is understandable -- emergencies happen. What is not acceptable is the way it was handled.
Instead of calling or texting me directly, he simply canceled the appointment minutes before the scheduled time, right as I was starting my car to head out. No notice, no proactive communication, nothing.
When I reached out to ask what happened, I was met with responses that were dismissive, unprofessional, and completely lacking accountability. Rather than offering a sincere apology or acknowledging the extremely poor timing, he responded in a tone that made it clear he did not value my time or my business. I've attached screenshots so future clients can form their own conclusions based on the exact wording and tone.
To add context, I began coming here because Izzy -- a barber across the hallway -- relocated to San Diego and personally recommended this shop to me before he moved. Given that referral, I expected a comparable level of professionalism. Unfortunately, this experience demonstrated the opposite.
As someone whose profession depends on critical communication and time-sensitive responsibilities, I found this conduct disappointing and unacceptable. On the day before a major holiday -- a time when many of us are preparing for family gatherings, photos, and important traditions -- reliability isn't a luxury, it's a necessity.
If you expect respect, courtesy, and professionalism, I strongly encourage you to consider this experience before booking here. No client should be treated this way, and I hope this feedback serves as a reminder that professionalism is not optional -- it's a standard.
-- Dr. Sukhjeet Hundal, PharmD read more
