Highly recommend CMS, CT Technician Mr. Antonio very professional and kind. excellent service…read more ladies in the front very helpful and kind as well. unfortunately, everywhere we go. We always have to wait be patient and kind. Thank you

Horrible service ! Had an appointment for 2:15 , arrived at 1:50 and was called at 4:20. I would…read morelike to express my concern regarding the way appointments are being handled at your office. I understand that medical clinics can experience unexpected delays. However, I find it very frustrating to make an appointment for a specific time and then have to wait an unreasonable amount of time to be seen. What is especially concerning is seeing patients who arrive as walk-ins being called in before patients who already have scheduled appointments. This makes me question the purpose of making an appointment and feels unfair to those of us who make the effort to arrive on time and respect your clinic's schedule. I believe patients' time should be respected just as much as and staff's time. If there are going to be significant delays or if walk-in patients are routinely going to be seen before scheduled appointments, patients should be informed ahead of time. I hope the office will review its scheduling procedures and find a way to better respect appointment times and improve communication with patients. I am bringing this up because I believe patients deserve a more organized and respectful experience.

This place is very busy, there were about 30 people in the waiting room but the three ladies at the…read moredesk were very efficient at checking people in and keeping things moving. I chose this facility because they have a 3 Tesla MRI machine which produces the highest detailed images possible. I was in and out in surprisingly short time considering the patient load, from my experience everyone there was very efficient at their jobs. I waited an extra ten minutes and received a CD of my MRI to take with me, they said it takes about 5 business days for the radiologist to read the scan and then I can view the report by logging on to their website

I had an MRI performed at South Florida Diagnostic Imaging's 3 Tesla MRI Center at 11801 SW 90th…read moreSt, Suite 105, Miami, FL 33186. Unfortunately, the results from my previous scan were lost. I was not provided with a CD or paperwork containing the images or results, even though I had specifically requested them. When I asked what had happened, I was told that they had called me. I explained that I had been busy and was unable to answer the phone, but I also asked what a missed phone call had to do with my MRI results being lost. I never received a clear explanation. What made the experience worse was the way the situation was handled. Instead of receiving a professional explanation or acknowledgment of the inconvenience, I was met with the response, "It is what it is." I found that extremely dismissive and unprofessional, especially considering this involved an important medical test. Because the results were unavailable, I had to undergo the MRI again and reschedule my appointment with my doctor. This caused additional inconvenience and delayed my medical care. Mistakes can happen, but patients deserve clear communication, accountability, and respectful treatment when something goes wrong. My experience here did not meet that standard.

I normally like getting my diagnostic imaging services at the West Kendall Baptist Hospital's…read moreOutpatient Services because it's close to home, but since they were booked, I scheduled the imaging service I needed here, at the main location. They did have appointments available inside the West Kendall Baptist Hospital Diagnostic Center, but that would've cost me $100 vs. Free. Health insurance companies are scammers and so are hospitals and the way they bill. What they don't tell you is that there is a big difference between the Diagnostic Center inside the hospital vs. the Outpatient Diagnostic Center (usually located inside the Medical Arts Building). With my insurance it costs $0 for imaging services in the Outpatient Diagnostic Center and $100 with the Diagnostic Center inside the hospital. It gets billed as a "hospital service." Imagine that! Sunita, the intake registration clerk was very friendly and overall pleasant. Alexandra the Xray technician was very professional, asked me a few questions before beginning. She made me feel comfortable. They take same day appointments. I was able to get in the same day. Easy process. The only thing is that I was never given a PIN to access. Make sure to ask for it in order to have access to your records online. https://baptisthealth.net/en/patient-portal/pages/mybaptisthealth.aspx

I had a great experience with Baptist Health Diagnostic Imaging at Kendall. Scheduling appointments…read moreis very easy--you can quickly set everything up with a simple phone call. I also found the Pine app to be very convenient for making payments and uploading documents ahead of time. I had two separate appointments, and both went smoothly and efficiently. My first visit was for an ultrasound; I arrived a little early and was seen promptly. My second visit was for an X-ray--I actually showed up an hour early, and they were able to take me in quickly and finish everything fast. Parking at the P1 area is very easy, with plenty of available spaces, which makes the visit even more convenient. The staff is very friendly, professional, and helpful, which made the whole process even better. Overall, a very positive experience!

The phone service was great -- everyone I spoke with over the phone was pleasant and helpful…read more Unfortunately, the in-person experience was very different. When I arrived 15 minutes early for my appointment (to handle my co-pay and paperwork), the front desk staff were not welcoming or helpful. They just pointed to the sign-in sheet and seemed uninterested in assisting patients. The technician even had to come out to ask where his patient was, which showed a lack of organization at the front. The technician was professional and efficient -- the procedure took less than 10 minutes. However, he mentioned the CD would be ready the next day, while the front desk told me it would take three days. The inconsistency and lack of communication made the process frustrating. This office has potential, but the front desk really needs better training and organization. With a bit more attention to patient service, it could be a much smoother experience.

Visit this facility with 3 orders and I noticed that the this place is very deteriorate first…read morefrom the entrance door. Every time a person enters or exits, the door doesn't close quietly; the noise it makes when it closes is a scandal. Definitely, all the staff are so used to the noise that they no longer hear it or complain. Second, there is a lack of cleanliness; you can see disgusting walls, floorboards, and corners. I had a mammogram and could see dust on top of the machine and the CT scan machine is rusty. Besides the long wait! Lack of organization. I couldn't believe my insurance send me to this place- never again!

In our world of impersonal and profit-driven healthcare, the doctors here are the rarest of gems,…read moreespecially Dr. Horst and Dr. Fernandez. They are excellent at their jobs and truly care about patients. The effort that several of them have put in to make sure I am comfortable and that I fully understand results over the years has truly made scary experiences a lot less so!! Will you sometimes wait and have a little trouble getting an appointment? If it's not urgent, then yes. Because they are dealing with urgent situations, and they are busy because it's the best place in Miami you can go for what they do. But I promise you that if you are ever the unfortunately urgent situation, they will take great care of you. There is nowhere else I have ever been that will move heaven and earth to do follow up testing same day to minimize waiting/reduce extra anxiety. They are absolutely top notch and I will never go anywhere else.

Although the treatment itself is supposed to be top tier. The customer service is awful. It takes…read moremonths to get an appointment doesn't matter if your dr order say 6 months you could have breast cancer they don't make exceptions. I was 15 minutes late to an appointment because they only have valet, it gets terribly backed up and there is no parking. They would not see me for months later after I had waited 8 months for that appointment. They're extremely unreasonable and it feels like a factory of just in and out no humane, empathetic treatment.

I had an excellent experience at this radiology center. From the moment I walked in, I felt…read morewelcomed, respected, and truly cared for. The staff provided outstanding personalized attention, making sure I was comfortable, informed, and at ease throughout the entire process. I would especially like to thank Kristin and Lisbeth for their kindness, professionalism, and warm attitude. They went above and beyond to help me, answered all my questions, and made what could have been a stressful visit feel calm and smooth. Their compassion and dedication truly made a difference. The center is clean, well organized, and very efficient. Everything was done in a timely and professional manner, and I never felt rushed. I highly recommend this radiology center to anyone looking for high-quality service with a personal touch. Thank you again, Kristin and Lisbeth, for such wonderful care!

Two different occasions.. same horrible experience.. 1st day MRI.. phlebotomist insisting on…read morewanting to put the iv in my hand.. proceeds to say. You need to make it easy for people.. I said no.. my veins on both arms are very much able to be seen.. proceeds to pinch me..can't find the vein.. moves the needle around to the point that I couldn't fully open my arm.. why is she taking out anyone's blood!? 2nd day.. ultra sound... made the trip over there..which is far from my home.. only to be told that it was cancelled.. they call you 60x for the copay.. but they can't call you to let you know it's cancelled!! Horrible service.. no quality care... no empathy.. Baptist has quickly deteriorated.. it's no wonder the majority of the doctors and nurses leave a lot to be desired.. avoid this hospital and its diagnostic centers at all cost

I made an appointment yesterday for my 12-year old son. He needed to get a sonogram done. I showed…read moreup this morning 30 minutes before my appointment time which was at 8:00 am to pre-register him. After registering him and waiting over 40 minutes the front desk girl who was very nice calls me over to tell me that the technician can't do the sonogram on my son due to his young age and that I had to go to the country walk pediatrics facility. I was upset as we woke up early just to make our appointment on time. Why couldn't the scheduler told me this at the time of booking the appointment. This is not the way you conduct business.

I expected a baseline level of professionalism, but this company completely missed the mark. The…read morecustomer service is non-existent, and the staff walked around with an utterly dismissive, rude attitude like they were doing me a favor by taking my money. On top of that, there is zero sense of time urgency. Everything moved at a snail's pace with no communication or accountability. If you value your time and want to deal with people who actually care about their customers, look elsewhere. Completely unacceptable service.

It's so much better to go here than to get a mammogram at my clinic. Why? Because that's what they…read moredo all day so they are quick, painless & get the images needed on the first try. Things I like: 1. Great techs (I've had mammograms, breast ultrasounds, & pelvic ultrasounds) 2. Easy to get an appointment 3. Ample parking 4. Professional & courteous front desk 5. Pretty punctual with appointment times The only thing I wish were different is the paper robe they give you for breast imaging. They rip so easily. I had that happen the 1st time I went here while I was walking into the room. I was struggling to stay covered. Because of this, I took my huge pashmina for my 2nd visit. That is my pro tip for anyone who's having breast imaging done.

Please do not go here They are very disrespectful and very…read morerude. They do not know how to treat their employees whatsoever Avoid this place at all cost

First person took my request extremely nice, follow up person sounded as if was delivering a baby…read more09/19/19 at 4:45. Confirmed they were on time and time for MRIs. Receptionist at 6:30 also very nice. Radiologists also wonderful. Twice I was told procedure would take 15-20 minutes. I get in, they said they are 35 minutes behind and 70 minutes for my procedures. I can see why the reviews are low. I am so disappointed and not prepared to spend another 70 minutes here. I am missing my therapy appt. Really upsetting when people give incorrect information not knowing and lack of respect for my time. 9/20 Update - radiologist got me in at 7:45 pm so I was so upset that my baby is waiting now another 70 minutes for me. The radiologist apologized and informed the manager for my disappointment. I ended up not getting the MRI because I couldn't be in such a tight place for 70 minutes to scan my back and shoulders. The manager Ana called me the next morning, what a great manager, polite and amazing. She addressed my issues with the wait and recommended their midtown office, they have new and bigger machines. What a great service. It's normal for things to go wrong from time to time, the way we bounce back from them is what matters.

I was in Florida for an extended stay for medical treatment and my doctor ordered an MRI. I chose…read moreDadeland MRI for its proximity to my hotel. I was able to book an appointment fairly easily and texted over, per the receptionist's directions, the doctor's order, clinic notes, and a photo of my insurance card. My doctor also faxed over his order and clinic notes, which included a report from a previous MRI. I arrived on the day of my appointment and was greeted by Gustavo at the front desk. He just glared at me when I asked if I needed to sign in, then walked away. He came back a few minutes later and told me gruffly that they had "no information" from me and that they couldn't perform the MRI. He said they got no fax from my doctor and whatever I'd texted had never come through (even though I showed him the confirmation on my phone that everything needed was on file). He just kept glaring at me and refused to answer any of my questions. It was downright creepy. I called the main number and spoke to the original receptionist, who was confused, as my file showed all of my paperwork was complete. However, Gustavo would not speak with her. Another woman came around from a back office and said that everything was in order and we could proceed. Odd. I went back and the MRI tech was extremely kind and went over my medical history. However, the radiologist was horrible. He refused to allow me to have a pillow for my knees or lower back, even though I had recently had spinal surgery and am missing parts of lower vertebrae - and despite the fact that my home MRI center always allows this! He was VERY rough with me, grabbing my shoulder and elbow and forcing me down HARD onto the MRI table and also berated me for "not having any prior imaging on file". But I did! I tried to tell him and he just talked over me. He was rough with me when I tried to sit up after the imaging, again grabbing me and yanking me upward, despite my asking him not to. I was in for spinal imaging post-surgery, you'd think this man would know that. He was also VERY short with the tech, who also tried to get him to take his hands off of me. This guy should not be in medicine. The worst was that I sat in the waiting room waiting for my imaging CD to take back to my doctor. I was there for at least 20 minutes when Gustavo stomped in and angrily told me to come back the next day because it would not be ready. I asked if there was a problem and he growled, "come back tomorrow". I reminded him that I had to walk from my hotel and asked if there was any way to have it ready, as promised. He just glared at me. That seems to be his thing - intimidating patients. So I left. I walked all the way back the next morning and the entire office was CLOSED. I called the main number and was told that this office is only open two days a week. If I wanted a copy of my imaging before the weekend, I would have to drive 40 minutes away to another location! I had to hire an Uber to take me down that afternoon and found Gustavo also working that front desk. He handed me the imaging CD, which had been *stapled to the envelope*. Instead of going back and dealing with that terrible man again (while paying for an Uber to wait for me to argue with him while he glared at me), my neurosurgeon actually sat and repaired the chipped portion of the CD in order to see the images. This was a horrific experience from start to finish. Since being diagnosed with spinal cord tumors, I've had a lot of imaging done and have dealt with a lot of medical staff. I have never, EVER been treated so poorly. The only good thing about this center is the sweet receptionist who makes the appointments and the kind tech (who was also berated by that radiologist). Avoid this place at ALL COSTS.

I am very satisfied with this facility. When recovery from an injury you want to feel and know that…read moreyou are in good hands and that's exactly how I feel when I come here for therapy. The staff is not only friendly but caring as well. You feel right at home and in every visit I leave feeling great.

From the owner: CitiMed Specializes in:…read more - Injury Rehabilitation & Physical Therapy - Orthopaedics and Neurology - High-Field MRI and Diagnostic Testing - Pain Management Procedures - Orthopaedic Surgery and Neurosurgery