Care was amazing by the tech, very inexpensive compared to hospital prices…read more I can't give it a 5 because I waited over an hour to be taken care of. I had an appointment but they also take walk ins.

UPDATE (JULY 2026):…read more To make matters worse, I just spoke directly with my insurance company to follow up on this visit. It turns out that everything Tatiana claimed in her written response was a total lie. She explicitly wrote to me claiming there was a "system outage" and that she "personally contacted" my insurance to verify my coverage and deductible details. My insurance confirmed that Sunset Radiology NEVER submitted a claim, NEVER requested authorization, and NEVER called them on that date. There was no system outage. She fabricated an entire story to cover up her front desk's failure and justify taking $250 out of pocket from a pregnant patient. I emailed Tatiana directly to confront her with the facts from my insurance company and demand a Superbill so I can submit the claim myself. To this day, she has completely ghosted me and refuses to respond to my email. This is not just incompetence; it is dishonest, predatory, and cowardly behavior from an office manager. Avoid this place at all costs.

I went to the BCC after having an awful experience at Baptist hospital and I couldn't be happier!…read more Dr. Allen and staff are amazing at what they do. They provide you with the best care when it comes to breast health. They are courteous and very helpful when dealing with complicated breast issues. they made me feel very at ease with my experience there. His registered nurse Edisladyies is the best!!! She is so compassionate and cares like no other nurse I have encountered. She really made me feel at ease even with the diagnosis I received which wasn't the best news but the way she explained everything made me realize how lucky I was to have caught my diagnosis on time! I recently had surgery performed by Dr. Allen and I gotta say he's one of the best! Every time I heard his name at the hospital it was always followed by great compliments of him! I feel blessed to have found them and to have been taken care of by Dr. Allen and his office staff and nurses!

My Breast Surgeon was amazing. I am grateful to have chosen Dr Allen to remove my cancer tumor in…read moremy breast and axila. Words can't explain how happy I am with Dr Allen and his team they are wonderful.

National Pet Scan is a provider of choice for VMV MED, as well for my medical directors office, and…read moremy hemo-oncologists office. I take all my patients there, they get that my patients are VIP/Selfpay and understand the service level expected. From the moment you get there, you are greeted, offered something to drink and the patient is off. I make it a point to send all the information needed so their process is seamless. I highly recommend National Pet, the staff really become family to my patients and everyone who arrives. When you think imaging, there is only one place: National Pet Scan

My 86 year old mom and I visited National PET Scan Dade LLC for the first time yesterday. She…read moreneeded a PET scan and was very nervous and scared. We were pleasantly surprised to see that the furniture and decor throughout the facility was very much like what you would find at a spa, and not clinical at all. There was soft music and water fountains throughout, which helped calm my mom's nerves and mind. Every detail of the procedure was explained to us and all of our questions were answered with patience and understanding. From start to finish, the entire staff was warm, gentle, attentive, and compassionate. I am truly grateful for the warm care and professionalism we received. I highly recommend this facility with all my heart.

I normally like getting my diagnostic imaging services at the West Kendall Baptist Hospital's…read moreOutpatient Services because it's close to home, but since they were booked, I scheduled the imaging service I needed here, at the main location. They did have appointments available inside the West Kendall Baptist Hospital Diagnostic Center, but that would've cost me $100 vs. Free. Health insurance companies are scammers and so are hospitals and the way they bill. What they don't tell you is that there is a big difference between the Diagnostic Center inside the hospital vs. the Outpatient Diagnostic Center (usually located inside the Medical Arts Building). With my insurance it costs $0 for imaging services in the Outpatient Diagnostic Center and $100 with the Diagnostic Center inside the hospital. It gets billed as a "hospital service." Imagine that! Sunita, the intake registration clerk was very friendly and overall pleasant. Alexandra the Xray technician was very professional, asked me a few questions before beginning. She made me feel comfortable. They take same day appointments. I was able to get in the same day. Easy process. The only thing is that I was never given a PIN to access. Make sure to ask for it in order to have access to your records online. https://baptisthealth.net/en/patient-portal/pages/mybaptisthealth.aspx

I had a great experience with Baptist Health Diagnostic Imaging at Kendall. Scheduling appointments…read moreis very easy--you can quickly set everything up with a simple phone call. I also found the Pine app to be very convenient for making payments and uploading documents ahead of time. I had two separate appointments, and both went smoothly and efficiently. My first visit was for an ultrasound; I arrived a little early and was seen promptly. My second visit was for an X-ray--I actually showed up an hour early, and they were able to take me in quickly and finish everything fast. Parking at the P1 area is very easy, with plenty of available spaces, which makes the visit even more convenient. The staff is very friendly, professional, and helpful, which made the whole process even better. Overall, a very positive experience!

Although the treatment itself is supposed to be top tier. The customer service is awful. It takes…read moremonths to get an appointment doesn't matter if your dr order say 6 months you could have breast cancer they don't make exceptions. I was 15 minutes late to an appointment because they only have valet, it gets terribly backed up and there is no parking. They would not see me for months later after I had waited 8 months for that appointment. They're extremely unreasonable and it feels like a factory of just in and out no humane, empathetic treatment.

I had a very disappointing experience trying to schedule an appointment. After waiting over 15…read moreminutes for someone to answer, I was told I couldn't schedule without a diagnosis code that my doctor's office doesn't provide. I even offered to email my prescription, but they insisted it had to be faxed. In 2026, requiring a fax is outdated and unnecessarily inconvenient. As a returning patient who has had multiple procedures here, I expected much better customer service. The entire process was frustrating and could have been handled much more professionally.

Very nice . Was seen right away. I had to pay private pay because my insurance wouldn't cover it…read more It was $300 which is what my copay would have been. The experience was comfortable. You sit in a chair with your leg inside the mri. The tech was wonderful and ask me what kind of music I liked so I got to hear great music while I waited . It was quick easy and parking was great!

Best MRI place ever! This is a small "mom and pop" feeling place that has amazing customer service…read more I called because I was unable to be seen by anyone else during the holidays but Mathew went out of his way to come in to do the MRI for me. Outside the amazing service there is no wait, plenty of parking , no claustrophobic tube to intimidate you. The smaller more focused machine gives crystal clear images leading to a clear diagnosis. Highly recommend this place to everyone especially for children, amazing overall experience .

Highly recommend CMS, CT Technician Mr. Antonio very professional and kind. excellent service…read more ladies in the front very helpful and kind as well. unfortunately, everywhere we go. We always have to wait be patient and kind. Thank you

Horrible service ! Had an appointment for 2:15 , arrived at 1:50 and was called at 4:20. I would…read morelike to express my concern regarding the way appointments are being handled at your office. I understand that medical clinics can experience unexpected delays. However, I find it very frustrating to make an appointment for a specific time and then have to wait an unreasonable amount of time to be seen. What is especially concerning is seeing patients who arrive as walk-ins being called in before patients who already have scheduled appointments. This makes me question the purpose of making an appointment and feels unfair to those of us who make the effort to arrive on time and respect your clinic's schedule. I believe patients' time should be respected just as much as and staff's time. If there are going to be significant delays or if walk-in patients are routinely going to be seen before scheduled appointments, patients should be informed ahead of time. I hope the office will review its scheduling procedures and find a way to better respect appointment times and improve communication with patients. I am bringing this up because I believe patients deserve a more organized and respectful experience.

The phone service was great -- everyone I spoke with over the phone was pleasant and helpful…read more Unfortunately, the in-person experience was very different. When I arrived 15 minutes early for my appointment (to handle my co-pay and paperwork), the front desk staff were not welcoming or helpful. They just pointed to the sign-in sheet and seemed uninterested in assisting patients. The technician even had to come out to ask where his patient was, which showed a lack of organization at the front. The technician was professional and efficient -- the procedure took less than 10 minutes. However, he mentioned the CD would be ready the next day, while the front desk told me it would take three days. The inconsistency and lack of communication made the process frustrating. This office has potential, but the front desk really needs better training and organization. With a bit more attention to patient service, it could be a much smoother experience.

Visit this facility with 3 orders and I noticed that the this place is very deteriorate first…read morefrom the entrance door. Every time a person enters or exits, the door doesn't close quietly; the noise it makes when it closes is a scandal. Definitely, all the staff are so used to the noise that they no longer hear it or complain. Second, there is a lack of cleanliness; you can see disgusting walls, floorboards, and corners. I had a mammogram and could see dust on top of the machine and the CT scan machine is rusty. Besides the long wait! Lack of organization. I couldn't believe my insurance send me to this place- never again!

I want to warn anyone considering this facility about my experience. Back in July, I was quoted…read more$200 for an MRI after they verified with my insurance. When I arrived for the appointment, I was only charged $20 upfront. Weeks later, I suddenly received a bill for $374. When I called to dispute this charge, I was told it was my deductible--even though this was never explained to me at the time and contradicted the original quote. The actual MRI experience was terrible. The staff attempted to insert the IV for contrast 10+ times, leaving me bruised and in pain. I was chastised for having "bad veins" rather than being treated with professionalism or care. I have photographic proof of the excessive needle marks I endured during this visit. When I escalated my concerns, I spoke directly with the CEO, Robert Diaz. Instead of addressing the clear lack of training and miscommunication from his staff, he was entirely unhelpful. Rather than accepting responsibility, he treated me as if I were at fault and made me feel like I was the problem for questioning their billing practices and poor care. This facility not only engages in misleading billing practices but also fails to provide compassionate, professional medical care. Patients deserve honesty, respect, and competent treatment--none of which I received here. I strongly recommend avoiding Advanced Health Imaging. I will be pursuing further action through insurance and the appropriate regulatory agencies. Quiero advertir a cualquier persona que esté considerando este centro sobre mi experiencia. En julio me cotizaron $200 por una resonancia magnética después de verificarlo con mi seguro. Cuando llegué a la cita, solo me cobraron $20 por adelantado. Meses después, de repente recibí una factura de $374. Cuando llamé para disputar este cargo, me dijeron que era mi deducible, a pesar de que nunca se me explicó eso en el momento y contradecía la cotización original. La experiencia durante la resonancia fue terrible. El personal intentó colocarme la vía para el contraste más de 10 veces, dejándome con moretones y dolor. En lugar de mostrar profesionalismo, prácticamente me regañaron por tener "malas venas". Tengo pruebas fotográficas de las múltiples marcas de agujas que sufrí durante la visita. Cuando escalé mis preocupaciones, hablé directamente con el CEO, Robert Díaz. En lugar de reconocer la falta de capacitación y la mala comunicación de su personal, fue completamente inútil. Me hizo sentir como si yo fuera la culpable por cuestionar sus prácticas de facturación y la mala calidad del servicio. Este centro no solo practica facturación engañosa, sino que también falla en brindar atención médica compasiva y profesional. Los pacientes merecen honestidad, respeto y un trato competente, nada de lo cual recibí aquí. Recomiendo encarecidamente evitar Advanced Health Imaging. Estaré tomando más acciones a través de mi seguro y las agencias regulatorias correspondientes.

My appointment was at 11:30, I came around ten because I know it takes a bit to verify the…read moreinsurance, I understand that patients go by appointment but it took more than an hour to get my Kidney ultrasound. They asked me to drink water so it was really hard to hold it for so lung. Dr Alan was great, thank you for your help . I believe you should improve your waiting time

Two different occasions.. same horrible experience.. 1st day MRI.. phlebotomist insisting on…read morewanting to put the iv in my hand.. proceeds to say. You need to make it easy for people.. I said no.. my veins on both arms are very much able to be seen.. proceeds to pinch me..can't find the vein.. moves the needle around to the point that I couldn't fully open my arm.. why is she taking out anyone's blood!? 2nd day.. ultra sound... made the trip over there..which is far from my home.. only to be told that it was cancelled.. they call you 60x for the copay.. but they can't call you to let you know it's cancelled!! Horrible service.. no quality care... no empathy.. Baptist has quickly deteriorated.. it's no wonder the majority of the doctors and nurses leave a lot to be desired.. avoid this hospital and its diagnostic centers at all cost

I had an excellent experience at this radiology center. From the moment I walked in, I felt…read morewelcomed, respected, and truly cared for. The staff provided outstanding personalized attention, making sure I was comfortable, informed, and at ease throughout the entire process. I would especially like to thank Kristin and Lisbeth for their kindness, professionalism, and warm attitude. They went above and beyond to help me, answered all my questions, and made what could have been a stressful visit feel calm and smooth. Their compassion and dedication truly made a difference. The center is clean, well organized, and very efficient. Everything was done in a timely and professional manner, and I never felt rushed. I highly recommend this radiology center to anyone looking for high-quality service with a personal touch. Thank you again, Kristin and Lisbeth, for such wonderful care!