I was at Unique Imaging Midtown, and both the customer service and the medical care at my studio were completely successful. The service was extremely ethical and fast. I've been to other similar centers, and they don't even come close. Estuve en "Unique Imaging Midtown", tanto la atencion al cliente y la asistencia medica en mi estudio fue totalmente exitosa. Mucha etica y rapidez en el servicio prestado. He ido a otros centros parecidos y ni se acercan a esto. read more

For patients WITH INSURANCE BE AWARE This place will rip you off under pretense of "deductible", 2 days later they will get payment from your insurance, and you will spend months chasing your money back, although they are contractually obligated to return you $$$. You will be leaving messages on VM, emailing, nobody will return your call. I am on month 3 trying to get my money. The partner in the company who also does billing simply ignores you. Her name is Cathy Fara. read more

I had such a wonderful experience here. After seeing their other reviews I had to leave my own. Every phone call with them was pleasant. They called multiple times trying to offer me sooner appointments. From when I first booked the appointment to walking out the door my experience was 10/10. Everyone was so kind and caring. read more

Surprised about the negative reviews here given that I have been here two times for two separate reasons through two different doctors and both experiences have been excellent. Scheduling was easy via phone and there was lots of availability. Check-in was easy and my wait was less than 10 mins each time, even though I showed up 20+ mins prior to my appointment. The MRIs were quick and painless and I was in and out in 5 minutes. There's free self-parking and valet at the office, so getting in and out is easy. read more

I had to wait weeks to get my scan report. The staff is unprofessional and not helpful especially if you do not speak Spanish

This place is a highly unprofessional!!! They will charge you upfront under pretense of "deductible", which they have no right to do. They will get paid by your insurance and then you will spend MONTHS TO GET YOUR MINEY back! I am on month 3 trying to get my money, letters from insurance company have been sent, they are in violation of contractual agreement. Their company partner/owner Cathy Fara will not return your calls or emails, she is simply hiding behind VoiceMails. DO NOT COME HERE read more

They take four business days to read the images and give a report. I find it reckless to ask patients to wait for so long to get their report. read more

I have gone to Dadeland Unique for years. Never a spot more than a dime. First and last time at midtown. read more

Unique Imaging - Diagnostic Imaging Near Me - N Miami Beach, Florida

Totally incompetent. Scheduling staff will screw up location, time then say... "I'm sorry" as if that fixes the time and energy that went into driving 45 minutes I traffic. The person who has "ONE" simple job which is to book appointments... can't do it right. Save your time and breath read more

You would never know that this place is to do MRI and X Rays. As soon you open the door is like visiting a s Spa. Very relaxing music playing, with a screen tv with nice captures images from around the world. The walls are like gray bricks with some crystals that make the walls shine. The front office female that greets you as soon you come in by the name, Tayri is very friendly, with a nice smile and the way she talks explaining the procedure make you feel comfortable and you have the sensation that you are in nice profesional place. As you go in there is a locker to put your belongings and if you need a gown they will provide you with one in a closed plastic bag with a nice message saying: We want you to have and outstanding patient experience. 'Please enjoy this gown that was chosen for you'. I think is a nice little touch the message. When you go in the treatment room, the technician explain everything you need to know and ask you more questions. She provides ear plugs and a pair of headphones and you get to choose the music of your preference. She gives you a little cable with something round just in case you need it you can press it and she will assist you. Overall my experience was phenomenal, I didn't feel like I was in those other offices that are dirty, noisy, mean and lock of professionals. I love it! The name matches with the company, it's really veryUnique Imaging. read more

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So, I went here to do a scan post cancer. It's obviously a very emotional time and I was nervous to do this test. I first went to the Aventura location and it was horrific. I drank a lot of water as instructed and the technician could not find a vein. The next tech came in and it was literally like an assembly line after four techs and 15 attempts to inject me, we called it quits. I was hysterical and it was a really traumatic experience. Luckily, I was sent to another location in Midtown, where Josh was the person in charge of the scan. He is a godsend. He found my vekn in five seconds injected, me and I was on my way in 15 minutes. This man needs a raise. Thank you Josh. If you are going to need to get contrast of any kind please ask if he's working that day. read more

wish there were negative stars to evaluate the service at this place. Terrible service. Terrible attention and respect for the customer. The day before my appointment, which was scheduled more than ten days ago, it was rescheduled 10 times and to top it off, on the day of the appointment I went at the scheduled time and with all the preparation that the exam required and at that moment I was notified that I could not take the exam because there was no contrast. A lack of respect and consideration for the patient who is already upset. Places like this should not qualify to provide service. read more

Had a CT Scan done on Friday May 24th and was told by the radiologist that my results would be at my Dr's office on Tuesday the 28th or Wednesday the 29th. Today is June 3rd and still no results. My Dr's office has called and I have called and nothing. I was just on the phone with them listening to some horrible music for 15 minutes to then be told by a recorder to leave a message. When we go get those tests is because something is wrong in our bodies and you think someone would care. However, in that place no one cares at all. Now I guess I will have to keep waiting. I will never again go to this place. This people are so bad that they did not even bother to return my call after I left them the message they requested. read more

If I could put zero stars I would. This place made me wait over an hour after my appt. And didn't even address the time delay. I had to ask what was going on. The girl in the front was un helpful and unprofessional. Zero communication. She was too busy on her phone sharing videos with the other girl at the front desk. I mean what do I expect with an office that allows septum piercings to be worn? Really really. I have tattoos all over my body and have had a nose piercing. But not even as a 20 yr old waiting tables in college was I allowed to show up to work like that. So unprofessional and incompetent. I should have turned around. Never again.​ read more

Well when we got there the skinny staff lady Cary was on her personal phone talking loud the lobby heard her conversation so Danielle helped me out and she was very nice and friendly with a wonderful smile even with the guy cursing at her she still didn't get disrespectful if i was her i would've but she kept her calm until the doctor came out and ask what was going on we there almost 2 hours DANIELLE NEEDS A RAISE HIGHLY RECOMMENDED other than that im glad my MRI is over so i can get my results read more

By far the the worst company I've dealt with. I arrived to my appointment on time and was informed that there's three patients ahead of me and will delay my appointment by 15 mins. It's 1.5 hours later and I'm still waiting to be seen. I was transferred from one of their other facilities because the MRI machine was not working and the least they could've done was call me to inform me that the machine was down and that there were a few individuals ahead of me. I questioned the girls at the front desk and all I received were incompetent comments and a very disrespectful receptionist. Please avoid this company at all costs read more

i wish i can put a negative star!! worse place ever. worked here for a few months. no hr . a mess everyday!! i left and didnt get my hours paid complete. a bunch a garbage!! read more

Office staff is unfriendly no eye contact or greeting and does not use best practices In handling patient account issues in a timely manner. I was overcharged for services before my insurance paid...and they have been insufficient in applying a credit to my credit card account for which a refund is due for the overpayment. The only good thing about this visit was that the U/S Technician was kind & Professional. Lesson learned :( ; first and last time using this facility!!! read more

I had an MRI of my Lumbar spine there recently. The Technologist Yelayne was excellent. She made me very comfortable by providing a blanket and some nice soft rock to relax to. In no time at all I was finished. read more

Unique Imaging has good copayments or MRI out of insurance rates but has the worst Customer Service ever. The options to speak to someone are null, so leaving a message is a waste of time. I had to make my appt in person. I had the test and they told me to wait 3 business days for the Report. I went the third day, Report was not ready, i went on day 4, report was not ready and Medical records assured the report was going to be ready the following day in the morning. I went on the 5th day and the report was not ready and Medical records said this time, the report was not ready because the Radiologist was on vacation. Every day is a new person and don't take responsibilities on whatever they inform the client the date before. Long story short, i am doubting if the test and results are reliable. read more

Beautiful facility but the little guy at the front desk is not friendly and has an attitude. I also watched him interact with other patients the same way. Acts like we are an inconvenience. Beyond that, the technical staff (MRI) were professional and helpful. read more

Setting up my MRI appointment for 2 MRI's was easy and the receptionist helpful. when the insurance company balked she helped me reschedule and when the day came everything went very smoothly. They had run out of CD's so said they would send me a link to be able to pull up the report for 3 doctors that were interested in the result of a shoulder MRI. They gave me a sheet with an ID and my date of birth which would be my access to the report in a couple of days. From Thursday to Monday I waited and then to pull it up. There was a loading problem come back in 15 minutes. that went on for a day. They gave me a sheet with an ID and my date of birth which would be my access to the report in a couple of days. From Thursday to Monday I waited and then to pull it up. There was a loading problem come back in 15 alminutes. that went on for a day..ng the public transport thing I called to set it up. Same friendly people and still no CD's. So, with imminent doctors' appointments I was told to go their HQ, all the way uptown. I borrowed a friend's car and drove the 40 minutes. At HQ no-one answered the door for 10 minutes. I was then told to go to a different door where they finally answered and handed me a disc and a report for $10.00. Today I took the report and the disc to the orthopedic surgeon. And, wait for it................the CD was blank. Luckily there was a report from which the surgeon and I could have a discussion. Upon returning home I called the HQ to tell the tale. They told me to come get another one, no charge hahaha. I explained lack of transportation etc. and after a few holds was told they could take it to the doctor. Told them kind of too late since we already had the meeting so just refund me the $10.00. A few more holds.......................and I could either come there or they would take it all the way across town. I told them to take it across town because now I want them to spend the time and money which will surely cost them more than the $10. They couldn't send a check, nor Zelle or whatever. So what started out as a positive experience ended up in a rip off. And if they choose to respond COVID is not an excuse. I'm especially frustrated as I payed for the MRI out of my own pocket because the insurance company wants me to do light exercise. The result BTW is I'm scheduling surgery for a shoulder replacement. I don't know if thee's another place or at least make sure they prove to you the back end works! My doctors btw were complimentary of the MRI technician's detailed report. read more

After suffering a stroke last year I had gone to UI multiple times for CT scans. Everyone has been very friendly and professional.

I have been trying to get an MRI for over a month. They said my prescription wasn't there apparently they found it after cancelling than couldn't reach PI scheduler. I tried to run it through insurance, scheduled went to appt running 3 hours late, rescheduled then 2 hours late, last attempt they were running over 2 hours late again. They have no regard for anyones time. Awful!! read more

Before my MRI , called everyday to follow on my visit,After procedure ,they told me , that I have to pay $ 411 not covered by insurance.When I found out that my insurance covered the whole thing and claimed a refund , they complaint not receiving payment.It bothers me , they do not make any effort to resolve issue with insurance read more

Amazing service provided!! They have the newest technology, professional services that go above and beyond to make you feel comfortable. My appointment was on time and all the procedure was very well explained. This is my 4th time doing an MRI, and from now on, I will be going back to Unique always!! Thank you so much! read more

"Patient-first Approach We take a 'patient first approach', and put our patient's health above anything. Providing the care and comfort our patients need, is our utmost priority." This is what it says on their website which is definitely not the case!!! Patient first approach and patients Health above anything but "MONEY" it should say! This place is a joke with no costumer service skills what so ever! All they care about is if you have the money to pay for the service needed. Like who has $5,500 just sitting in their bank account. My father had prostrate cancer a few years ago (he is a survivor). Most recently he went to his urologist and his exam came out of the norm. They referred him to this clinic to have a procedure done to determine if the cancer came back. He was scheduled to have the exam done tomorrow (yes, one day before his appointment) we receive a call from this office stating that his insurance doesn't cover and that he has to paid the exam in full. Last week when my parents were there they were told that if the insurance didn't cover the procedure we could arrange a payment plan. Today, it all changed. We were told that no payment plan would be provided and that what we were told last week was incorrect. I requested to speak to the Manager, I was transferred to "Mickey". Omg talk about RUDE with no people skills whatsoever. She was basically screaming to me on the phone( I basically had to say... Why are you screaming at me)!! How can she be a manager? What a joke!! To make the story short, don't bother to go to this place. If your insurance doesn't cover for the needed procedure they won't even work with you and arrange a payment plan. In other words, tough luck. You don't have $5,500 to pay upfront, we won't do the procedure and wont even offer a payment plan. You are on your own! Thanks for having some compassion. I only gave them a one star because I couldn't post my review without it. I really wouldn't even give them a point. read more

I went to this clinic Unique imaging in Biscayne BLVD on May 7, 2019 to help my husband with his exams, but the clinic was so confused and disorganized to find the FAX with my husband's information, the reception ask me to call my another clinic, to them send again the FAX for UNIQUE, but my another clinic already has sent it twice 1 day before and they ask me to solve their UNIQUE problem, my another clinic sent it once, I stay solving it with more than 1 hour for my husband to make his exam, I was with a lot of luck, because I arrived at UNIQUE with more than 1 hour early. Finally after 1 hour I solved all the disorganization of the clinic and my husband made his exam. I don't recommend this clinic to no one, my first impression was terrible !! read more

The gentleman at the reception desk was the rudest person ever.... He acted as he was doing a huge favor by taking care of registration... very bad temper & disposition. Spoiled the session & day for me. read more

After going after my US report calling 2-3x per day I got the report the morning I needed it. They made sure to call me back letting me know it was in. They delivered but I really got on their backs about it. The report quality was pretty good, the radiologist gave a detailed report- more than most places will provide. read more

Great place to get a MRI and MRA. Clean and professional. The staff is friendly and helpful. If you live in Midtown or Buena Vista it's very convenient. Take a uber there because there is only 10 parking spots. They do however have a valet, so that is an option too. Hope this helps. read more

i called and was put on hold for 10 minutes. finally someone answered and the lady was very rude, like I was wasting her time. I tried to ask her some basic questions and she finally hung up on me. If this is reflective of the quality of their service I wouldnt bother to call them and just find some place else. My real rating is -10! read more

I have to send a special thankyou to both Tayri and Gaby who were absolutely incredible in helping to make my visit for an MRI last week the smoothest and professional experience ever! I cannot say enough of how extremely helpful and caring both these staff members were. I would highly recommend visiting this branch for any scans required! Cheers, Kyla read more

My experience with unique was great. My appointment was at 9:30am and by 10:05am I was on my way. Their scheduler Zayda was very friendly and helpful, while their tech made the process quick and made sure to get the best images for my breast mri. I will definitely come back and recommend this place for any of your imaging. read more