everybody's path is different no matter if two people take the same steps to get to the end or not. experiencing banyan or any treatment center is like that. what banyan offered me at a time in my life where i was in a "gray" area was a chance to escape my environment and placed somewhere i never would have actually wanted to go had i not started seeing a future. so, what i'm saying is that at a time that was most uncomfortable, Banyan provided the tools for me to be comfortable with feeling uncomfortable. that being said, i feel that more alternatives to twelve steps should be incorporated and made aware of. I did get get some positives out of it. last but not least a shoutout to The alumni coordinator. he is an amazing human being and damn good at his job! Thanks Banyan! read more

Banyan is anything but a "treatment" center. The website and admissions representatives are misleading at best. The administration is shockingly unprofessional and appears to care only about making money. It was surprising and very sad to learn how many young people were in "treatment" at Banyan for a 2nd or 3rd time. If you need help recovering from depression or grief you will NOT find the help at Banyan. You may find some support if you are trying to recover from drugs or alcohol but expect the "treatment," to be temporary. There are many facilities available that wiill read more

WARNING to ALL Christians! Religious Discrimination Avoid Banyan Health - Clear Violation of Christian Faith and Patient Rights Laws Do not send your loved ones to Banyan Health if faith is an important part of their life or recovery. When my brother was in their treatment facility, they completely blocked a pastor from visiting him to pray, declaring that they do not allow visits for prayer. To make matters worse, his counselor banned him from speaking about God, claiming they "do not allow God in any discussion." Direct Religious Discrimination: When I challenged the counselor on these restrictions and asked her not to discriminate against our family based on our religious beliefs, she explicitly dismissed my concerns, stating that because they are a private company, they can set their own rules. Refusing access to a priest, silencing a patient's personal faith, and claiming private status exempts them from respecting religious freedom is direct religious discrimination. Private status does not give a healthcare facility free license to strip patients of their faith and deny them spiritual support. Beyond being unacceptable for Christian families, this conduct violates clear state regulations and patient rights laws: Florida Statute § 397.501 (Individual Rights in Substance Abuse Treatment): Florida law explicitly guarantees that individuals receiving substance abuse services shall not be deprived of any rights. Stripping a patient's right to personal prayer and censoring their religious speech directly violates their right to dignity and free religious expression under state law. Florida Statute § 408.823 (In-Person Visitation Rights): Florida's healthcare visitation laws mandate that licensed care facilities allow access to external support systems and spiritual advisors, prohibiting blanket bans on pastoral visits without documented clinical or safety justifications. Healthcare Accreditation Standards: Federal standards under bodies like The Joint Commission require certified facilities to respect and accommodate a patient's spiritual and religious beliefs during care. Suppressing a patient's faith during a critical recovery process is unethical and unlawful. Christian families should seek out treatment facilities that abide by the law and respect religious freedom. These statements represent my personal opinion based on our family's direct experience, and I have every right to express my opinion under the First Amendment of the United States Constitution. read more

As a mother, I am deeply disappointed by my experience with Banyan. I entrusted Banyan with the care of not one, but two of my children: Anthony Pham, who struggled with fentanyl addiction, and Heather Pham, who battled meth addiction. My daughter successfully turned her life around and is now pursuing a career in nursing. My son also found success through treatment and maintained his recovery for nearly two years before experiencing a relapse. When my son found himself once again fighting for his life, homeless, and desperately wanting to get clean, I turned to Banyan for help. His insurance had changed, making treatment difficult to access, so I reached out hoping they would show some compassion toward a former patient and alumni. Instead, I was told there was no scholarship assistance available and no meaningful support offered. What hurts the most is not being told "no." What hurts is feeling like the relationship ended the moment the insurance coverage did. Recovery is not a one-time event. Relapse is often part of the journey, and former patients need support when they are at their lowest. I believed Banyan cared about long-term recovery and the people they helped. Unfortunately, when my son needed help the most, I felt abandoned by a facility that we had trusted with two of our children. As I write this, tears are running down my face. I am watching my son struggle on the streets while desperately trying to find treatment for him. Rehab after rehab has denied him because of insurance barriers. I truly hoped Banyan would care enough about one of their alumni to help point him toward a solution. My daughter's success story proves that treatment can change lives. My son's situation proves that recovery support should not end when the paycheck does. I would encourage families considering treatment to ask what support, if any, is available for alumni who relapse and need help finding their way back. Because when we needed compassion the most, we didn't find it here. read more

My daugther entered this facility after being bakeracted 6 days. Bed to bed transfer. This facility failed to recognize she was not yet properly balanced, Drs did not revaluate her meds; allowed her to engage in inappropriate behavior with other patients, failed to readmitt her for immediate acute care. When they could not care for her, they suggested to transfer her to a completely nonrelated facility instead of recommending hospital care first; then they allowed her to walk out knowing she was a harm to herself & others. BANYAN failed my daugther! failed to provide the very care they brand themselves with providing. Please do not go here! BANYAN SHOULD BE FINED AND FLAGGED FOR THEIR POOR ENVIRONMENT and ETHICS.!!!! RED FLAG read more

My wife was endangered while in their care They continue to send us invoices despite our repeated refusal to pay This place is horrible read more

Banyan is a complete scam. They stole my medication while under their companies care and mentally mistreated myself and many others. To say the experience was absolutely horrible is an understatement. read more

Banner Lake (Banyan Lake Worth, FL) is one of the worst rehab experiences I've ever witnessed. First of all, this isn't a proper treatment center -- it's an old, run-down hotel that's been poorly converted into a rehab facility. The entire place feels unsafe and unsanitary from the moment you walk in. The majority of the nursing staff and techs simply do not care about the patients. Compassion and professionalism are nonexistent. The therapists are a complete joke -- sessions feel rushed, superficial, and pointless. The food is disgusting, and the rooms reek of mildew and mold, which raises serious health concerns. I am honestly shocked the state hasn't stepped in and closed this place down already. If you choose to leave AMA (Against Medical Advice), they make the process deliberately miserable -- you're forced to wait two hours just to get your belongings back, and they make you wait outside the fence like you're being punished. It's degrading and unacceptable. This facility is not a safe place for healing or recovery. I strongly urge anyone considering Banner Lake to look elsewhere. Until major changes are made -- or the state shuts it down -- I would not recommend this facility to anyone. read more

Very frustrating experience all around. Was refused a letter of proof of attendance because I left against medical advice, despite the fact that my therapist agreed it would be best to leave early. Will put me in trouble with my employer. read more

The aftercare treatment does not exist. First you are sent in a van to attend classes that a fifth grader could run. Halfway in, half the clients were kicked out overnight because of insurance deductibles that clients did not know about. My therapist was fired and my Caseworker quit within days of each other. The staff is bare bones. Terrible place. read more

Banyan treatment centers billing dept is horrible. I have called for an entire month and I have been hung up on, no calls returned and left endless messages. They have all of the insurance to bill claims and will jot provide me with the post information that I need for supplemental billing I will continue to call until I lawfully get what I need but in the mean time I will continue to write the reviews that need to be made for this office read more

The mental health system is a nightmare in general. This group in particular has been beyond helpful. They have helped me navigate this system and have shown care and compassion the entire time. If you are in a crisis or a loved one is experiencing a crisis, I would highly recommend this group. read more

I can't say enough about this place. The help I got from Banyan IOP. Talia my therapist was absolutely amazing, she was so caring and called to make sure I was OK as soon as group ended. So. if you get to read this a big THANK YOU to you. Jayden, you're also on point yourself and amazing at what you do, Thank you for being so well and loving what you do. you have no idea how much you mean to me, Last but surely not least Thank you Alex for everything and i'll see all of you guys when I finish treatment at Recovery unplugged! I can not wait. Thank you Banyan I love you guys! read more

So, I understand that not everyone who calls admissions will be admitted to Banyan's program(s). Some, after review, are deemed to "not benefit from the treatment program". Okay. What should be offered following a rejection of service, ya know, from a reputable treatment facility? The facility should offer to provide other alternatives for treatment, i.e. referrals to other providers and centers- at least that's what I've experienced at previous behavioral health facilities. I didn't get that with Banyan admissions. After spilling my guts and making myself incredibly vulnerable, I get this: "Yeah, we can't help you. Your diagnosis is too complex for us to treat." And that was that. It sort of appears to me like they don't care somehow? Like I said above, I get that not everyone who calls will not be a candidate for their programs, but for God's sake, Banyan, act like you care and help me!!! You turned me away knowing how horrible of a situation I'm in. To everyone reading this review that just needs mental health support and not substance abuse, please beware when seeking treatment here. It's heavily geared towards detox and substance abuse rehab and treatment. You'll get turned away quick and harshly if you don't fit their criteria. Just sayin. This greatly undermined my efforts to reach out for help. I got the courage to seek assistance, only to get turned away because of the "complexity" of my mental diagnoses. Insurance may have been a factor, too. Just do research. There are better places than this one. read more

Never go to Lake Worth Banyan! They will start by losing your clothes as soon as you check in..this happened to MANY People while I was there. They literally give you the wrong medication or the wrong amount 80 percent of the time. If you point this out they are rude and suddenly don't speak any English. You will be waiting for your meds usually for at least 2 hours each time you go. The list goes on and on they basically keep you captive if you want to leave they will not give you your belongings including your phone for 48 hours. If you see nice pictures with a pool do not be fooled everytime it's pool time they're to busy or again, act like they can't speak English. They're overcrowded and way over capacity. There's 1 nurse for every 60 patients. DO yourself a favor and never go here! read more

I spent 45 days learning how to better myself. I was addicted to fentanyl, alcohol and cocaine. For over 25 years. I went to other programs but no other program could advise me or properly guide me to true full sobriety. PHP partial hospitalization program is absolutely five stars they have top therapists, group facilitators and a professional team of people who truly want to help you better your life. They have mental health substance abuse treatment plans that cater directly to you and your needs. They passed all my expectations, and I am truly grateful. Thank you God bless. Yours truly, AJC 24" read more

One year ago today I walked out of Banyans treatment center in Palm Springs sober and ready to start my recovery journey out in society. Something I hadn't done in over 20 years my personal experience at Banyan was amazing it was hard at times but the staff was great and helped me through one of hardest times of my life staff members like Teddy the alumni coordinator and therapist like Mj made my time a Banyan wonderful. Games nights with Teddy and Talks And groups with Mj gave me hope and strength to run a good program and want to stay sober. Even after Banyan Teddy continues to provide alumni like me with wisdom and service. If it's not in the Westcoast online meetings it's at seasonal alumni events he host for us to stay connected. So thanks Teddy your truly an amazing friend and thank you Banyan for all the help ... read more

the worst rehab center ever i got nothing out of it its more of a hangout for the homeless people getting into relationships and having sex there unprotected and the staff would say nothing my mom came to pick me up and they wanted to call the cops on her because i was not safe there they were loke holding me against my will i told them i was leaving and i had to walk out the gate for them to bring me my phone and meds i asked for a transfer and was told they didn't do transfer when i ama out i called the hotline and was told i could of got a transfer this place is robbing insurance companies someone needs to investigate this place because you do not talk about recovery whats soo ever do not take your loved ones there they will suffer read more

Banyans staff is the the main reason for providing stars, they are very engaged and genuine. The reason for the low score is for the medicine management or lack of; I came into banyan with 5 days worth of meds and it took up until day 5 to start processing a refill, it took another 4 days to receive my meds. Furthermore I nor the majority of the clients had a viewing with a Psychiatrists in all the stay. Lastly at the IOP phase there is no one to provide med refills, you are on your own. They run like a business, each iop session is 3k per client, yet they cannot provide a Psych. The worst part is this treatment center is a dual diagnosis facility, but do not care about the mental wellbeing. read more

It was the worst treatment center I've ever been to in my life. First, the admission staff completely lies to you about what they offer just to fly you out there and get your insurance money. They flew me out from Texas to their facilities in Florida and promised they would fly me back, which was a lie. Then the facilities itself were completely trashed with trash and cups and food. Then to add to it not one of the staff members spoke clear English as they were almost all Haitian. This would not have bothered me bc I am not racist but their lack of professionalism, job performance and respect for the clients was so unbelievably awful. Not to mention they were extremely lazy and even lost some of my items that I brought from home which I never got back. Also, at one point a certain nurse began talking badly about me in front of me while on the phone over me not giving her enough "lunch time break". but which I gave her 5 mins bc she asked me specifically to do so. When I entered back in the med room she was clearly badmouthing me to another person over the phone in which I called her out. She then preceded to tell me "Jump if you want" as in threatening me to fight her. I couldn't believe the lack of respect for not only her own job but for the patients she was serving as well. She at least got written up but should've been fired. Many other things happened there such as bloody fights, I was offered drugs. Many times and it was basically like I was back on the street. This place is a scam and the worst place I've ever been to in Kylie and that's saying a lot bc I've been to many treatment centers. Be aware and don't go here. read more

Other than Darrin and Matty this place is the worst. Fights everyday and food is aweful. They lost one of my bags full of shoes and clothing and are not doing anything about it. Do not consider this rathole. read more

I called to find out about treatment for a loved one. They were only interested in our insurance plan and our money. They called me three times to tell me that they had a bed available in a 12 hour period even though I told them that we were looking at other programs. This is wrong!!!! A person should go to a rehab program that best fits their needs not the treatment place wallet!!!! I would highly recommend not contacting them!!!! read more

worst place EVER, don't go there. if your insurance doesn't cover it they send you to a bug infested place and charge an addict over 800 bucks, isn't that interesting. Guess what its Government approved!!! wtf, adorable, and what are you doing besides putting a bug infested roof over their heads? Oh btw, they can barely afford the drugs and you know what you can do with your charge of 800 Marvin read more

exceptional therapy from Mr.Rubin therapist and helping me learn about my addiction and focus on succeeding and my patience to do anything in life and that theirs more to life then to just get high read more

TO THE DIRECTOR and current stakeholders : I strongly recommend At the very least required the clinical management and anyone in leadership to attend the classes and the groups offered (not as an employee but as if they were an actual patient) and participate as such. This will provide much needed insight and ensure they won't be one who again fails to take the time to see that every patient is an individual, anindividual who has needs, and a past, and requires care that is unmatched/unlike any other. Addicts is not alike, and I am DIFFERENT. (Makayla) To the clinical managers: professional development is very important (crucial) not only to yourself but to the team you lead and ultimately to the SUCCESS of THE ORGANIZATION. You all aren't any DIFFERENT than the patients within the facility as well. Just because you AREN'T a patient, AND HAVEN'T EVER BEEN A patient doesn't mean you can group us all as one and discard one one of us who may not want to stay as another failed addict. WE ARE NOT ALL THE SAME I would hope you would take the time to sit in on some the groups offered there. Understand that you can be the resolution to a problem or you can be the trigger to someone's much larger one. read more

If I could Banyan in Gilman IL negative stars I would. DONT take anyone you care about to this facility. They lie, different stores from different people, treat patients like animals, tell you everything you want to hear when deciding if this is the right place for a loved one, all to find out it's a lie! Awful, awful, awful place. Was told a Doctor would see your loved one at least once a day; never happened. Sent messages to have a Dr call me, and flat out ignored me. Run from the place and don't look back. This place should be shut down. read more

A poorly run facility with a bed bug problem and zero physician involvement at the patient level. The entire experience here was a waste of my time. I asked for secular trauma therapy and received religious based advice and support. Fortunately, I'm still sober and year after escaping from this dive read more

My son was in this facility in Sehbring, Florida. I would like to say thank you to all the employees there. All of them were truly amazing, courteous and proffessional. Special thanks to Casey the Casework, Shontanique and Soyauna(not sure of the spelling), but thank you. I believe his life has been changed forever. If you need help I would definately reach out for Mental Health or drug Addication. Thank You Again and God Bless you. read more

Food is absolutely terrible. Didn't eat for 12 days. Never even spoke with a counselor. Spent the majority of time watching tv. To many clients not enough staff. The day i arrived there was 6 clients. The day i left they'd was over 30. They kept taking new people in but there wasn't enough staff to even desk with the clients they had. read more

look into all of your options regarding a treatment centers.DO NOT go because they are the first center to call you back.Banyon in my personal experience is run like a corporate business more bodies more money. Again, do your research!!!! read more

Called for treatment and although requested - found on the 3rd day I was sent to an out of network facility in Boston, MA vs. in network as requested. Overall treatment was good although the tech support staff in certain cases were in less sobriety than the patients claiming to be in Recovery, unprofessional language and demeanor including gossip among staff and other patients, and very loud especially at night when people were in bed. High volume of turnover and staff did not feel like their voice was heard properly. Inconsistent rules and some of the nurses were exceptionally rude (Wendy) and not appropriate. Patients were not always treated as equals. Grateful to the group facilitators, therapists and doctors there and mostly disappointed by: 1) Talked into staying for "quality care" that seemed to be a step down of free-at home detox treatment, costing thousands out of pocket. 2) Customer facing roles not requiring longer sobriety length and lack of general professionalism with support staff. read more

You should really look at other treatment centers. Banyan seems more interested in billing than it does the public it serves. Just a horrible experience from intake to completing their "treatment." read more

I had a family who was placed in BaJuan. They are ONLY about the MONEY. I received a call because my review on another site stated this and was blasted by Laura. During the call she said she would call back when she listen to the recording of the Finance department BULLYING me for payment because they did not verify the insurance like they said they did and wanted $30,000 to treat my brother, how ever would give me a deal of $12,000 for the 28 days. still waiting to hear back from them. They are a FOR PROFIT place so are more worried about payment then the care and help of patients. GO ELSEWHERE FOR TREATMENT!!!! After his completion of the inpatient part they set him up with outpatien, YUP YOU GUESSED IT THEY CALLED MY SISTER FOR THE $400 a day fee. seriously DISGUSTING. read more

Here is an in depth review of experience during my stay here. My original therapist Marissa was exceptional. Sad to have her leave during my treatment I'm certain it was for a better future for her. Since her departure I had to bounce around multiple therapist until 1 was assigned to me a few days before the end of my time there. So actually no therapeutic treatment had been continued since the departure of my original therapist. 5 of their case managers left the same week as some of the therapist. So I was assigned Shannon 1 of the supervisors. Absolutely horrified when I told her of services I was looking for to be able begin whatever paperwork and let her know what my interest were. Shocked to find out she hadn't heard of vocational rehabilitation and hoe they don't assist with any services outside of asking you where you would like to go after treatment there. 2hich is either continue with banyan for treatment or a sober living. Very limited with any options. When I expressed my desire to transfer facilities during the beginning of my 2nd week there. Speaking with staff members to see what I needed to do to transfer. I was avoided and redirected twice to speak with the clinical director jennifer. Who claims she hadn't heard I had been looking for her to speak with her. read more

My future father-in-law and I both thought that my boyfriend (his son) needed extensive inpatient treatment to recover from a lifetime of abuse by his mother. We were wrong. My bf's father was equally as abusive as his mother, we just didn't realize it. It was my future FIL's behavior toward my bf and me that was driving my bf to relapse and appear like he needed intensive inpatient. He really just needed to get out of an abusive environment. Banyan did not help, and since leaving that place where we lived with my FIL, my bf has made a remarkable recovery and is his old self again (aside from the lingering effects of a lifetime of abuse that will take time and patience to heal). Point being, this "PHP" did nothing. Banyan is a sham. I have spoken with professional therapists and psychologists who have shown me respect, consideration, patience, and professionalism, and who have helped me a great deal and earned my trust. I have learned through them that most of the things the "professionals" at Banyan told my bf were unsubstantiated and un-peer-reviewed claims. My therapist, an experienced and successful trauma therapist certified in EMDR, has clarified that PHP programs do not involve being isolated from the outside world for the duration of treatment. Legitimate partial-hospitalization programs are indeed *partial* hospitalization--the patient has access to their phone and has contact with their existing support system at all times, and attends the program from the comfort of their own home. Real PHPs are simply more intensive therapy programs. Banyan, on the other hand, isolated and manipulated my bf. His phone was confiscated for the entire duration and he was only allowed to make calls to *specific*, approved people in the outside world for 15 total minutes per *week*. He was not allowed to leave the program. He lived in an apartment affiliated with Banyan, that is, the only other residents of the apartment were other Banyan patients, and he was shuttled from there to the treatment center and back, with no opportunities to exist in the world beyond. He was isolated from any information not delivered to him by Banyan employees, who proved to be incompetent and "taught" him things that are unsubstantiated in the scientific realm of peer-reviewed psychology. The person who came back to me after a month away was not the person I knew. He acted different. Where my boyfriend had been my closest ally and confidante before, now he had no time for me ever, would shut me down if I so much as opened my mouth, and believed I was a burden to him. He has since recovered from what he has described as brainwashing (I agree with the term, however weighted it may seem, and I don't use it lightly) and described to me traumatic conditions that he never wants to go back to. He doesn't like talking or thinking about Banyan because of how they isolated him and messed with his head. Some things I have heard from him, without going into details that would violate his privacy: - My bf is triggered by having to wait around with nothing to occupy his mind. This was basically his entire experience. There was nothing to do there but read and write in his journal. For someone who likes those activities, that might not sound so bad. But my bf's favorite - and healthy - activities are gaming, watching shows he loves, reading comics on his phone, etc. He LOVES computers and he's really smart, he literally built his and my PCs from scratch. He had no access to technology whatsoever and he was left alone with his thoughts. - My bf was abused by a person who gave into the symptoms of their severe mental illness and this is the primary source of his PTSD. A person with the exact same mental illness, who had it bad enough to be in a PHP facility, was forced as his roommate. - My bf has sexual trauma and was touched when he specifically told people he did not want to be. They didn't listen. He was instead given lip service about "hurt people, hurt people" (that is, people who have been hurt, hurt others, and that's why he got touched, and he should try to understand the other person rather than be upset over a boundary violation). - My bf reported unwanted sexual contact involving another patient who was touched and harassed by another one of the patients. A counselor told him that he was in the wrong, that privacy comes before safety and he should not have reported this. The other counselors ganged up on him. At the end of the program, which the staff each said goodbye to the patients and left them with kind words and encouragement, my bf was not-so-subtly told to remember that he's a good guy but that he's not right all the time and to make sure not to be so impulsive. I do not recommend this place. I would give it zero stars for my rating if that were possible, because it did not help at all--it added to my boyfriend's trauma and PTSD. read more

This is not a dual diagnosis rehab as advertised. The counselors are inexperienced and will have you watch YouTube videos for counseling. They base treatment release dates on your insurance, not your MH/Addiction needs. People would jump the fence, get drugs and then be allowed to come back. A person OD' on Thanksgiving day. It's a fight to see a case manager. I didn't see one for almost two weeks and I had to go to her office and just sit down to even see her. Please find a better treatment facility. read more

I wish i could select no stars for Banyan. Very poor treatment program. This place tells you that you have to do 5 days of IOP until you get a job and then you may do only 3. Yet, they ask for $150 a week for rent, which nobody pays. Hmmm, how is it they can survive without our rent money? Truth is, they don't need rent money from clients. They just know it is illegal to use insurance money paid for IOP services to house clients. So they just tell you ot cost $150 a week to live in their "Sober Houses." Not to mention the residences are complete roach motels. I'm not sure exactly how much they make from insurances but it sure as hell is enough to afford more than what the clients are provided. Also they bill clients insurance for the catering services at the group center, yet each client is allowed to eat only once per day. Stay far away from Banyan if you or a loved one is seeking a place where you feel welcome and cared about. At the end of the day, all clients are here is a dollar sign. read more

Terrible!!!! I DONT RECOMMEND ANYONE GOING HERE!!! No one answers the phone other than admission..all others extensions lead you nowhere. The facility is dirty. They are not sanitizing them properly which is a HUGE CONCERN GIVEN THE SEVERITY OF COVID. Obviously shows that they don't even care about employees. If they're priority was really your mental health they would show it by at least having you in a place where you could be comfortable.. I bet they wouldn't want to be there themselves..UPPER MANAGEMENT IS CRAP..money hungry ..it's definitely cheaper to get yourself a dog it will live longer than the support you get here! FACTS read more

My daughter completed a stay with Banyan in the PHP, and IOP program. Absolutely happy with her success, the facility, therapists, group therapy, and all the counseling she received. Great communication from her individual therapist, keeping us updated on her progress and what to expect next weekly and or we could call and request an update. Promptly returned calls. We are out of state, so it was nerve racking for us as parents to leave her but they reassured us. I feel like Banyan saved her life, they taught her a lot and they gave her the knowledge and tools to fight her addiction. She wanted it and fought hard to do all the hard work! So proud of her and we thank Banyan for helping her to get her life back! read more

This is place absolutely saved my life. I felt nothing but safe and cared about by both the clinical staff and the behavioral health techs. I learned a lot myself and addiction itself. I had the best therapy here that I had in my life - and I have had a few different therapists in nearly ten years. Everyone here was kind, patient and went above and beyond to help in any way they could. I felt more than motivated each and every day I was there. I would recommend this place to anyone. read more