I contacted the seller about the shipping date of an order (For my father) since it was not clearly stated at the time of the purchase. The seller replied to me that My father could expect to receive his order in Mid-July. I was apprehensive about the purchase since it was the first time I had ordered from this company and I could not find any reviews on them. I was also leaving the country at the end of July, so I wanted to ensure that the delivery was made before my departure. So in mid-July, when the order had still not arrived, I sent a second e-mail. Here is the dialogue:
My e-mail: Hello! We still haven't received our order of Honey. I am just checking to see if it is indeed on its way. We did receive the certificate about two weeks ago though. Thank you. Have a great day.
Seller Response: As I explained in the previous response - Your first honey selection will ship MID-JULY which will be by Friday of this week. Sweet Regards,
Andrea Langworthy BannerBee Company LLC 240-793-0363
I was shocked at the tone of the e-mail. SO I responded by matching the tone of the seller's previous e-mail.
My E-mail: FYI - Mid July would be between July 15th and July 16th... not Friday the 20th. Have a nice day!
Seller's Reply: "BY Friday of this week" - not ON Friday of this week. If you wish to get so caught up in the details, please take note of the details provided in the first place. I admire those with so much time on their hands! FYI - Your selection was shipped on Thursday, July 19, as promised. Have a Wonderful Day! Andrea Langworthy BannerBee Company LLC 240-793-0363
So needless to say this e-mail made me furious. It was blatantly rude and condescending and technically inaccurate. Ordinarily I would not have minded that the order was shipped 4 days later than promised...all I wanted was an open line of communication so that I could know in fact that the order would be shipped. However the unprofessional attitude of this woman infuriated me and I felt it needed to be addressed. So I replied:
My reply: I admire them too. I just wish they new a little more about customer service.
Sellers Reply: Sharein, I have found over the years that there is no pleasing certain people, those with issues so deeply rooted that I simply cannot begin to understand...those who feel the need to take out their frustration on others and those who do not take responsibility for their own actions - I can only feel sorry for them. I am sure there is someone close by who you could talk to. In the meantime, I am cancelling your order, issuing a refund in the amount of $82.42 (this reflects the balance of what you paid, $98.90, less the first shipment totaling $16.48) effective today. You will see this credit reflected on your credit card statement. I have determined this to be the best option for my company at this point as I do not have time or staff to field emails, day in, day out, from a confrontational customer. I really do wish you all the best. Sincerely, Andrea Langworthy BannerBee Company LLC
At this point I realized I was dealing with a mad woman and a bully. Obviously she felt invincible hiding behind her computer and felt that she could bully customers with no retribution. Since it was clear that there was no reasoning with such an unreasonable woman and because I no longer wanted to do business with the company I did not even bother to reply. I felt that if I had continued to respond the situation may have escalated out of control. I do not tolerate bullies...not even cyber bullies. I have never had a problem with an online seller even though I do the majority of my shopping online. I have excellent customer reviews across the board and have never had to review someone on this website before.
Also important to note is that once we did receive the product- a jar of honey- we were very disappointed with the quality of it. It was the worst artesian honey we had ever tried. It was an unfortunate and aggravating experience from start to finish. Buyers beware! read more