Please read this before you shop here. With the holidays…read moreapproaching, I was in need of a sleeper sofa to accommodate overnight guests. I found a cute suede futon sofa/sleeper in dark gray at The Mattress Center in San Marcos, Ca. A helpful young lady by the name of Angela helped me. She answered all my questions, even allowed me to take pictures of the item. I asked Angela what other colors did it come in. She said light gray and dark gray only. The dark gray was the only one on display. It's the one I took photos of, and it's the one I liked. I checked about 6 other places to compare prices and see if I found anything I liked better. I didn't. Furthermore, I went back and purchased the futon from the Mattress Center in dark gray 11/9/21. It was delivered on 11/10/21. It came in 3 pieces: the two arm rests & the center. While the delivery men were still in my home, I noticed the arm rests were both light gray and the center was dark gray. I immediately called Angela and advised her of the problem. She assured me when the delivery men got back to the store after making their other deliveries (I was the 1st delivery of the day) she would have them check the boxes and pull the dark arm rests and return with them, and she would call me back. She stated they must have taken the box of light gray arm rests in error. I even followed up and emailed her with a video of what was delivered. She never called me back, responded to the email, or had the correct arm rests delivered. On 11/11/21 I called the store at 10:30 am and asked to speak to Angela. I spoke to someone named Juan, he said Angela wasn't there. I explained the situation, and he said he was unaware of it and to call back in the afternoon to speak to the owner/ manager Neil. I called back at 2pm spoke to Juan again, he said Neil still wasn't there but would be there at 4pm and to call back. Furthermore, I called at 430pm and spoke to Juan a 3rd time, and he said Neil wasn't coming in today due to a family emergency. He would be in on Fri 11/12/21. At this point, I know when I'm being given the run around. As of today 11/12/21 no one from The Mattress Center has reached out to me. And I have a two toned futon that I didn't order/purchase. I only accepted the delivery because I was assured the problem would be rectified. And I had no reason to believe it wouldn't be. This is bad customer service at it's finest.

Came here cause one of the other place we usually get furniture didn't have the item in stock,…read moreactually was discounted. Glad that "The Mattress Center" was close by. Was greeted by Neal who provided outstanding customer service and answered all my questions without the high pressure sales that you get from other places. My overall experience from purchase to delivery and setup was smooth stress free. Definitely if your in the market for furniture check this place out, you won't be disappointed. So to sum it all up. Outstanding Price, service and quality furniture in this case bed/mattress. Thanks

Fantastic customer service. We're so glad we found Jason. He offers mattresses at affordable…read moreprices. We'll definitely go back to him for future mattress and sofa needs!

Amazing prices!!…read more Today Stephanie helped me out. She was very kind and easy to talk to about what type of mattress I needed. Was glad to find what I was looking for and in my price range as well Definitely recommend coming here and speaking to Stephanie

Robert was amazing, great at his job, great customer service and an absolute pleasure to deal with…read more Robert made my girlfriend and I feel as if we were more than just a transaction. Blessed us with some wisdom while helping us choose a mattress for our son and ourselves. Couldn't be happier with the mattress but even more so with the service Robert provided! Thanks Robert! You're the man big dawg!!

Staff provided misleading information to get a sale. Indicated we could return the product if we…read morewere not fully satisfied. This was not the case. Won't shop here again. Do your own research on return policy if you decide to go in.

I have been looking for a particular piece of furniture for a while, I've been to about 10 stores!…read moreI was so happy that right when I walked in I saw exactly what I was looking for and even cuter than I thought I'd find! They had a good selection of furniture and a ton of beds for a really great price. Service was fantastic, he helped me carry and load the piece of furniture into my car for me. I was in and out of that place in 10 mins! I'm so happy I stumbled upon this place I would have been searching forever! Thanks again for the help!

Amazing store. Have the privilege to work with Javier. He was honest. Quick and very reliable. Was…read moregoing to order from Ashley's furniture store but Javier gave me the exact same items I wanted for a much lower price. Answered all questions I needed. Was transparent and very efficient. AAA+ all around. Highly recommended.

My girlfriend and I decided we wanted a larger bed, especially with three small dogs insisting on…read moresleeping with us. We had a Heirloom queen from Jerome's that we absolutely loved that costed an ungodly amount of money six years ago. They're even more costly now, especially the California King. And you better not hate it, because Jerome's doesn't accept returns. We fell in love with Jerome's Bordeaux California King, but the mattress alone costs nearly $5,000.00. We started watching YouTube videos on different mattresses. We enjoyed watching Ken, Gabriel, and Pablo's videos from, "Mattress Makers," San Diego based furniture stores. Was interesting watching them open up mattresses they removed from customer's homes when delivering their new mattresses. We were really sold on their entire manufacturing process. The natural latex foams, and spring designs, and the fact they make them as soon as you order them. With a two week, give or take, delivery date. They can also customize your new bed and install different types of latex foams to make one side firmer and the other side softer. In addition to, "Mattress Makers," many good reviews all over the internet, we decided to give them a shot. We arrived at the San Marcos location just before closing time. Being mindful of whoever was working was probably wanting to lock the doors and go home to their families. I was just planning on getting some quick information, and brochures, etc. We were greeted by a very familiar face. Ken Johnson happens to belong to the same ancient and charitable men's fraternity that I do. As matter of fact, he's a Pillar and well liked and respected member of our brotherhood. Yes, we are Freemasons. Even though he was about to close up shop, my girlfriend and I were heartily and genuinely welcomed in, he loved the doors and spent an hour with us figuring out what our needs and sleeping habits were. He zeroed in on two types of medium firm beds for side sleepers like us. We were ready to purchase, mostly due to, "Mattress Makers," were half the price of our favorite Jerome's Bordeaux mattress, and Mattress Makers guaranteed we'd love it or we could return it for a $289.00 return fee, which Jerome's didn't offer. After a couple of weeks we decided the mattress wasn't for us and we became willing to pay the return fee, and purchase the more expensive one we were already familiar with. Don't get me wrong. Check them out yourself. Mattress Makers have quality offerings and many satisfied customers. We decided to keep, and pay, for the free pillows and sheets we got with the mattress we returned. Quality all around. And the service we received, was on par, from the very beginning to the end when we had to make the uncomfortable choice of asking to return a product to a good friend we purchased it from. No matter where you live in San Diego, Orange, Riverside or even LA County, go in and see Ken Johnson at the San Marcos, "Mattress Makers," showroom. Whether you're buying or returning he'll make you feel good and treat you right. Arlene and I are older, and have hip and shoulder pain exasperated if on the wrong mattress for us. We're kind of like the old nursery rhyme Princess and the Pea, where she was so sensitive she felt the pea even after many mattresses piled up. Additionally, Ken has followed in his Dad's footsteps and is a professional Santa Clause around Christmas time!

We had a great experience working with Ken J. at the San Marcos location. He patiently helped us…read morefind comfortable latex mattresses for our master and guest bedrooms. He also took the time to demonstrate a motorized frame which was quite amazing to see. There was no sales pressure or gimmicky discounts. They are factory direct to the customer, so you will pay less than a comparable mattress from a famous brand store. I highly recommend learning the basics of mattress construction at mattressunderground.com before you shop for a new mattress, so you can make an educated purchase.

Came here to buy my grandma mattress. The guy that helped us was soooo sweet and adorable. He…read moreanswered all of our questions and very attentive. Great customer service and great prices. Would recommend!!

Great customer service!! Good prices! Nice and fast ! I will come back to buy anytimeread more

I was delivered a defective mattress. It took 5 delivery attempts in order to get a non-defective…read moremattress. The delivery people treat you like garbage and show up hours outside of their time window. All of this is a-okay with Mattress Firm. You will request different delivery people, but you will get the same ones over and over again. They will also drag your mattress unwrapped directly across the floor. My sales person was nothing to write home about. She complained the entire time about how she was tired, how it was past closing time when we were filling out the paperwork and kept making mistakes. I almost got up and left. I should have. I purchased a mattress at the Oceanside location previously and never had an issue. The regional manager gave me a credit that I literally had to argue for. It did not make up for my time that was wasted or the disrespect from the delivery people.

The Mattress Firm warranty is a joke. My advice, based on my personal experience, is to understand…read morethat there is no functional warranty supporting the customer, you are effectively buying "as-is". So tired of this kind of BS! I would guess that 99% of Mattress Firm consumer warranty requests are denied, after the buyer is forced to jump through multiple hoops of a surprisingly long list of specifications you must have met to comply to their warranty requirements. Wrong box spring! Warranty void! Except, of course, it's the box spring that you bought from them. There's a byzantine list of multiple factors they select from to deny you. What are you going to do, take them to court over a mattress? Great way to spend your time. You get the picture. Never going back to Mattress Firm. For my wife and I, they were a waste of both our time and our money.

I bought my bed here a few years ago and it's the worst investment I've ever made. My bed is always…read moregoing flat. The tubes get gross after a while, and the mattress is just not comfortable at all. I feel like the mechanics on mine are starting to go. I wake up in the middle of the night to a flat bed! Think of it as a really expensive blowup mattress. You know those cheap ones you get for camping. I have slept on really good mattress from box that are about 75% cheaper. I don't recommend this bed. Save yourself some money

Trash. Buying the warranty is a waste of time when you have to pay $180 service charge, then…read moreanother $180 for someone to come out for installation. Absolutely a joke. Technician was at my house for all of 15 minutes to tell me he needed to order another hose that had kinked from installation. Called the Escondido store and they were absolutely no help. The bed is good just all the other BS that you have to deal with. I will never buy another 1 and definitely would never recommend this to anyone else. Sleep Number you have to do a better job trying to help your customers not just steal their money! 1 star because I had to........