I have been banking with Banner Bank for a couple of years with not overdrafts of problems. I used Banner Banks smartphone app (official Banner Bank App promoted by bank) to make a deposit as I was leaving for vacation. I had used this process a couple of times before with no problem. This was used to move money from one of my bank account to another (available funds was never stated as a problem). The app involves submitting a photo of both the front and back of the check. When submitting the deposit the app show "submitted" as status. After reviewing, the app status gets changed to "accepted". I verified that the status was "Accepted" before leaving data coverage. When I returned on 7/19/2014, the status still showed "accepted" but the transaction was never processed. This resulted in overdraft fees of $120 plus the fees applied by the other banks that were declined. On 7/21/2014 I went to the branch to see what had happened. They said that they had questions about the check and had declined to process it. The teller told me that she didn't care what the app said, it didn't process and they weren't going to back off any charges. When I asked to speak to the manager I was asked to be seated. Then a couple of minutes later the teller came back out and said that the manager "reviewed the case" and that they wouldn't make any changes. When asked if I could talk to her, I was told NO. When I returned home, I contacted the corporate office and was told it was up to the local branch manager. I did get a phone number for a regional supervisor (Marcello (425) 739-1055), but after leaving messages over the last few business days, he seems to not want to work out the problem. During this problem, I have always been courteous and respectful . read more