We live in Amesbury and utilize the Amesbury branch of Align Credit Union. Align is a wonderful…read morecredit union located right in our community. We have used a variety of services offered and always experience fantastic customer service! All credit union employees are so personable and friendly. They take their time and you never feel rushed. It's always such a pleasant experience when we visit the branch. We have done business with the credit union in many facets. Whether online or in-person, we are met with the same great service. We have needed guidance through a variety of different needs and customer service has always been there to answer questions with knowledge and patience.

I have told my wife multiple times I shouldve stayed at the credit union I was originally with…read morebefore moving to the area. Their Member Call Center is awful. Called multiple times, saved a place in line multiple times 3 hours after the first call nothing. Can't get a direct line to my Amesbury Branch either.

I spend more time asking customer service to unfreeze my card for a $10 Amazon purchase than…read moreactually on Amazon. It's dumb. This Bank use to be so helpful to the everyday person, now its just another corporation.

Great local bank. Very easy spot to get in and out if. They have a few offices in the area. Some…read morejust over the boarder in New Hampshire too. They are not one of those huge national banks and they don't want to be. They are a good sized regional bank with small town personalized service. Great people great bank nuff said!

Nice bank. Easy parking. Inside pretty fluid with people in and out. Staff are helpful and kind…read more Clean inside.

Do not use for a mortgage- run for your life. They have screwed up every single part of my mortgage…read morefrom ordering the appraisal to communication about escrow- if I could give zero stars I would. I had a bad feeling before closing they assured everything would be fixed and I still have problems months later. I even had to ask them to pay my homeowners insurance. This is absolutely ridiculous- find somewhere else to get a mortgage- don't use this place.

Call says do you want extension # but no departments extensions listed. Do you want directory by…read morename but no manager names listed. Try to leave a message to return my call -n way is that going to happen. Call and request customer service or bank manager or teller to call. No way to even leave a message as they only have virtual assistant for ways to process money, no problem assistance. You have to drive to Newburyport MA to do anything.

Best customer service I've ever experienced. Liz is the queen! When they say they will call, they…read moredo. Best decision to get home equity line of credit from them. Can't sat enough!

The teller was very nice and then Janio came to help my fraud situation. Janio was very helpful and…read morea patient. Know that I haven't fully figured out the problems with my account.

I am a 95 year old woman in a wheel chair and my CPA has a very difficult time opening the door at…read moreyour Newburyport Office because it is a very tight between both doors and there is NO HANDICAPT PUSH BUTTON to open the doors while she is pushing the chair. Sometimes I need to come in and cant use the drive through.