We live in Amesbury and utilize the Amesbury branch of Align Credit Union. Align is a wonderful…read morecredit union located right in our community. We have used a variety of services offered and always experience fantastic customer service! All credit union employees are so personable and friendly. They take their time and you never feel rushed. It's always such a pleasant experience when we visit the branch. We have done business with the credit union in many facets. Whether online or in-person, we are met with the same great service. We have needed guidance through a variety of different needs and customer service has always been there to answer questions with knowledge and patience.

I have told my wife multiple times I shouldve stayed at the credit union I was originally with…read morebefore moving to the area. Their Member Call Center is awful. Called multiple times, saved a place in line multiple times 3 hours after the first call nothing. Can't get a direct line to my Amesbury Branch either.

i've been a customer of the provident bank and its predicessors for 65 years. i recently received a…read moreletter canceling my checking acct. when i contacted the branch to find out why my acct was being closed, i was told by a 3 month employee, crystal that the reason was i was a fraud risk???? i asked if it was due to my age 77! she said it was not due to my age. i could not find any reason i would be a fraud risk??? i watch my acct daily and use my heloc acct to cover any pending charges. this should be an instantanious transfer of funds but i'm not allowed to transfer directly???? but need pre-deposit in my citiizens checking acct., citizens holds transfer 5 days on their end but prov holds my funds for 5 days. which causes a late payment, both banks blame each other but the problem never gets resolved. i have paid $100s in late fees, which all should be reversed, as a result, if this constitutes bank fraud because of bank system issues or policies i do not understand that this is fraud on my part??? now i have to set up auto pay, direct deposites etc with a new bank which is not easy for a senior! i was insulted to be called a fraud risk after being a customer for 65 years!

I just went to cash a personal check made out to myself from my elderly Mom ( it's her account of…read moreover 30 yrs) they tried to charge me $5! Can you imagine these poor elderly people in essence paying an extra $5 to send someone to their bank because they're unable to drive! It's her money!! Take into consideration that elderly depend on others to do some banking and need their cash on hand. Disgusting Bankprov!

Nice bank. Easy parking. Inside pretty fluid with people in and out. Staff are helpful and kind…read more Clean inside.

Do not use for a mortgage- run for your life. They have screwed up every single part of my mortgage…read morefrom ordering the appraisal to communication about escrow- if I could give zero stars I would. I had a bad feeling before closing they assured everything would be fixed and I still have problems months later. I even had to ask them to pay my homeowners insurance. This is absolutely ridiculous- find somewhere else to get a mortgage- don't use this place.

Call says do you want extension # but no departments extensions listed. Do you want directory by…read morename but no manager names listed. Try to leave a message to return my call -n way is that going to happen. Call and request customer service or bank manager or teller to call. No way to even leave a message as they only have virtual assistant for ways to process money, no problem assistance. You have to drive to Newburyport MA to do anything.

Best customer service I've ever experienced. Liz is the queen! When they say they will call, they…read moredo. Best decision to get home equity line of credit from them. Can't sat enough!

The teller was very nice and then Janio came to help my fraud situation. Janio was very helpful and…read morea patient. Know that I haven't fully figured out the problems with my account.

I am a 95 year old woman in a wheel chair and my CPA has a very difficult time opening the door at…read moreyour Newburyport Office because it is a very tight between both doors and there is NO HANDICAPT PUSH BUTTON to open the doors while she is pushing the chair. Sometimes I need to come in and cant use the drive through.