I ordered a two-tier pink Minnie Mouse cake for my daughter's birthday and unfortunately had a very…read moredisappointing experience.
When I arrived at the scheduled pickup time, the cake had not been made because the baker had my phone number recorded incorrectly and was unable to contact me. While she did quickly try to "make something happen," the result was far from what was ordered. The cake design did not resemble a Minnie Mouse theme-- a paper "2" had been printed, cut out, and attached to the cake, and random butterflies were added that did not match the theme.
In addition to the design issues, the cake itself was completely frozen at pickup. It was extremely difficult to cut during the party and crumbled badly once sliced, making it difficult to serve.
Considering the cake cost $193, I was very disappointed and even had to redecorate it myself before the party.
I also called afterward to express my concerns, but during the conversation the baker continued speaking with someone else while I was talking and did not seem interested in addressing the issue.
I understand that mistakes can happen, but the quality of the product and the lack of customer service were very disappointing for such an important event.
