Horrible customer service. Moved back to Spectrum. Windstream needs much better communication…read moreskills!!!

I was ready to give them a 2nd star for reaching out and saying they'd adjust our bill, but our…read moreinternet is back out. We had internet for 1 day out of 13. Adjusting our bill is the least they can do for us at this point. Luckily, we don't have a contract!! Oh, and I emailed them as they asked in response to my original review, but haven't heard back from them. However, our internet was back up this morning! it stays on! Update: We ended up dropping Kinetic by Windstream. The internet continued going in and out. I emailed them as asked to, but never received a response. To their credit though, they credited us the entire last month. Was waiting to receive the bill to update this and it came today. So, I gave them a 2nd star for doing the right thing, but the service still sucked.

An outage began on Saturday and we still do not have service restored (this is Tuesday). I was told…read morethey "have no idea" when service would be up and running again. There was no backup plan and when I asked if we would be refunded for the days of missed service I was told a refund would be granted to anyone who goes through the channels to request it. Imagine customers not having internet for 3+ days and being told to "apply" for a credit once service is restored. This company has no idea what customer service is. Just look on Reddit and see all the horror stories. We are going to another company for service.

These guys are where its at. We were in fairly urgent need of IT support at our law firm after we…read morehad some major network problems and our old provider shut down its offices. Andrew was on and off the phone with me all weekend making sure we and all our devices were up and running. I really can't say enough good things about these guys or about how pleased I am. -Rob

From the owner: IT consulting Firewall/Network Management…read moreManaged Services Server Monitoring Email Support Cloud Solutions Virus protection PC Repair