Five Stars Ain't Enough! There's a lot to say about an…read moreestablishment that is running 60 minutes behind upon timely arrival and STILL manages to knock my socks off w some of the best treatment ever received! The waiting room, work counter and back area was clear of clutter and nicely decorated. The lobby had a nice temperature and was customer friendly w the decor and TV entertainment. I took my youngest there per recommendation from pediatric neurologist and they treated my little prince like royalty. We were immediately greeted by Zakiea as soon as we entered. She was very professional, friendly and made this nervous process comfortable. Our wait ended up being shorter than an hour. We were taken back and greeted by Laurie (Radiology Technician). She did a fantastic job explaining the upcoming procedures to my son and I. It was honestly overwhelming for me but she made this experience much smoother for all. The contrast and non contrast MRI took at least a 1/2 hour and I could hear Laurie coaching my son through it all. She was so professional, child friendly, knowledgeable about her craft and very apologetic about the wait. Before I knew it, the procedure was completed and my son left out without worry. With the exceptional customer service received by Zakiea and Laurie, I would have waited 3 hours for the fantastic thorough and skilled services provided! I definitely recommend this location to everyone in need of any radiology service!

Unfortunately I had a back injury and had to come in for an x ray. I actually came the day prior at…read more4:30 pm but I found out the hard way that they only do them from 8:30 am to 3 pm. That's on me for not checking. So I came back the next morning when they opened. They do the x rays on a walk in basis. I was 4th in line. Check in process was easy. After a 20 or so minute wait I was called to the back. Went in a little changing area to put on my gown. They have temporary combination locks. It was nice they had the XL size gowns. Since I am on the taller side usually placed don't have any long enough for me. I was able to cover all of my bits. Whole x ray process only took a few minutes. Everyone thy I spoke to were nice and pleasant. Overall a good experience.

Great experience!!! I am unable to undergo MRI's without an Open MRI…read more The staff in Owings Mills are friendly and knowledgeable. They ease your anxiety and help to make your MRI an easy procedure.

The people that work at Washington Open MRI are highly unprofessional and unskilled at resolving…read moreproblems. There also seems to be an issue with them saying things that never actually happened did. Back in April, I scheduled an MRI for one part of the body *with contrast*, sent an order over specifically for that part of the body, only to have Washington Open MRI mess up entirely. I got a call on Thursday saying that they had a question for my provider and for my insurance. The Washington Open MRI staff claimed that they would reach out to both. It seems they did not. They claimed that they'd need to cancel my insurance if they didn't hear back about an authorization. So, I called my insurance company for authorization. My insurance plan doesn't require authorization for this procedure, and moreover never received an authorization request. The staff claimed that they initially scheduled my appointment at Owings Mills and then would have to reschedule because a doctor who could oversee contrast quit. No doctor who oversaw contrast ever worked at Owings Mills. A doctor at another facility quit, and they shouldn't have even scheduled someone with a contrast order at Owings Mills. But, instead of being honest, they lied about it. The staff claimed it was my fault that I was scheduled for the wrong procedure. I told them that the order was in an email, I called for an MRI, and there was no way it was my fault. They later admitted that new schedulers weren't trained well. But again, no one takes responsibility and tries to resolve the issue. It's just someone else's fault. Had I actually gone through with the procedure, my insurance wouldn't have covered it since it would've been a duplicate of another MRI.

I just wanted to give a shout out for Tiffany at the front desk of Radiology Associates in Owings…read moreMills. I was seen recently for additional tests after a mammogram and I was really worried that they would find something on my screening. After driving an hour to get there around 9 am, I was told that a machine was down and it was going to be a longer wait than anticipated. Tiffany was so professional and kind, giving me updates on the time, and I was able to sit outside in the courtyard while waiting. I was very appreciative of her kindness, especially as I was so worried about the tests I was to undergo. Thank you Tiffany!

Gentle treatment. Courteous competent service. They treat you well even in difficult situations.read more

This location tends to be problematic and with a status of not so nice clientele…read more I came here as it had the 1st available slot for the service I needed. It doeant smell fresh and clean. It seems to always reap of stale urine or of a nursing home that is not clean. There are plentu of parking spaces but not available near the door if diability spots were needed. As I was walking towards the front dooe there was a lady outside on the phone, I really didnt pay her much attention as I did a Security officer. I walked inside, signed in and had a seat. Well this day was not the day I needed to be here. The lady outside on the phone is now inside and arguing with another family member. The other family is now calling to ger others to come to the location all while the other is cursing and speaking of "draggging" and "knocking" all out. The Security nor the staff intervened until the family member that spoke of assaulting the others called him over. The security guard asked them to stop but other patrons like myself had to be subjected to the vulgar and perhaps fear of the unknown. I was called to the back. Had my service done and out. The Security officer was not any good. Go to another if you can.

I went to the express care in owings mills. I had a problem that I needed help with asap.Jaquetta…read moreexplained that she could talk to the doctor but would not get an answer tonight. She went out of her way to talk to the doctor, she then came up ro the waiting room and let me talk to the doctor. They fixed my problem. I really appreciated Jaquette for taking care of me.

They basically told me to wait for my sinus infection to spread to my brain. Didn't test me for…read moreanything but Covid and flu when I stressed the pain I was feeling in face and all over my body. Told me it was a waste of time to test for it despite my pain. Very trashy.

Dr Jump and his staff are very friendly and helpful. He provides his business cell for patients for…read moredirect contact and so I'm going away for a minute and wanted to book appointments and he accommodated me as much as possible and got me in the very next day. I appreciate the quick responses and immediate action to assist me. Thank you and your staff again. Highly recommended for customer service and work done.

The staff is very pleasant, polite and professional. The appointment making process is so easy and…read moreflexible. The waiting room is very clean and stress free. Dr. Jump and his staff usually run on time unless a patient requires special treatment and additional time for the procedure to be administered properly. Any and all questions are answered and explained. I have had a great experience throughout this whole treatment process and can honestly say I have nothing negative to say about my experience. If the procedure is necessary, I couldn't think of anyone else to administer it other Dr. Jump and his staff.

Went in for a blood test and they really couldn't have made it any easier. The staff were kind and…read moreprofessional. Highly recommend! I was in and out quickly. They really know what they are doing

No other person is there at the center except the one taking the blood. Bad attitude and lack of…read moresupplies as did not have the thinner needles I require to avoid painful healing after the draw. Never ran into that before and will not go there anymore. Not sure how she would safely do a draw for a child or young person or elderly person as the thin needles are what is supposed to be used. She said she will not stock them.

The University of Maryland Eye Associates is dishonest and double bills for services that should be…read morecovered on a single visit. This appears to be price gouging of patients and insurance companies thus increasing the costs of health insurance. Some state or federal agency needs to look into their practices. I booked an appointment with Dr. Courtney Goode of UM Eye months ago because my eye doctor had retired and I needed new eyeglass badly. The receptionist, told me I would need to return for a second visit for a prescription because my insurance company would not reimburse them otherwise. That didn't make sense to me but I decided to speak with the doctor. Next, a technician, not a doctor, took me to an eye exam room and informed me that I would get a full exam on the first visit but a second visit was required for a prescription. She said that my insurance did not cover vision or dental. I informed her that this was never the case before. For years, I got an exam and prescription at the same visit. This tech told me this was their office's way of doing business. If I wanted a prescription and exam at this initial visit, I would need to pay $55 for the prescription. My copay with Aetna is $5. I decided not to continue the visit and left. I called Aetna immediately after getting home and was told that my insurance did indeed cover vision and would reimbursed me $200+ for the new glasses. I was then given names of eye doctors in that could give me an appointment within a weeks time.

Everything from the friendly appointment staff to the docs is always first class. It's the only…read moreplace I trust for my annual mammogram. I used the The urgent care clinic for a broken wrist last year. They were wonderful.

I had a schedule MRI at this location. Its was an early morning appointment. The office space and…read morebuilding was so quiet and relaxing. I entered into the imaging suite and was in search of the kiosks, as my chart instructions for a quick and efficient check in, was to scan the QR code that was provided. As I was I was probably looking confused, a lady quickly asked if I had an appointment, verified info I provided and told me I was checked in and someone would be out to get me. There were about 4 other people in the waiting room that seems to seat comfortably 35-40 people. I waited about 10 minutes and was taken back to prep for the imaging. Staff were friendly and efficient. All areas were clean appearing. The MRI imaging table and techniques hurt my back and was very uncomfortable. At some point I think I was forgotten about as there was a 5+ minute pause in the scan. I had a bi lateral imaging done so the first side was 12 minutes and the other side was about 20. It was too long for no cushion under my legs or back. I would come back to this location in the early morning as today. (Before daylight)