I just wanted to give a shout out for Tiffany at the front desk of Radiology Associates in Owings…read moreMills. I was seen recently for additional tests after a mammogram and I was really worried that they would find something on my screening. After driving an hour to get there around 9 am, I was told that a machine was down and it was going to be a longer wait than anticipated. Tiffany was so professional and kind, giving me updates on the time, and I was able to sit outside in the courtyard while waiting. I was very appreciative of her kindness, especially as I was so worried about the tests I was to undergo. Thank you Tiffany!

Nobody, I mean nobody, wants to get an MRI. To be honest, I was not sure if I would be successful…read more The reception staff were very welcoming. The in-processing was simple and straightforward. The waiting area was very clean and spacious for distancing. After a few minutes in the waiting room, Sae escorted me to the changing room. I put on what he asked and locked my belongings in my assigned locker. Let's pause to talk about Sae. May God bless him. Sae escorts me to the imaging area. I saw that tomb of a machine and my anxiety tapped me on the shoulder. I gave Sae every reason why this was impossible. The first was that I didn't believe I would fit. I asked where the plus size section was. Sae just smiled and reassured me that I would fit and that I would be okay. He told me to take it in slow steps. He had me lay on the table to get acclimated. He handed me a cord with a button for emergencies. He said at anytime I feel that I am panicking to hit the button and I would be pulled out the machine. He then gave me a pair of headphones. He asked what music would give me peace, I asked for Chandler Moore. He then moved me in the machine slowly and then stopped at certain points to check in. He didn't continue pushing me forward until I gave the word. Once I was all the way in, I told him I didn't know about this. Sae told me to look up and back. There I could see the wall of the room. That was so helpful; it was awesome knowing that although I was really far in I was also very close out if needed. Sae had them start the music and I laid there in peace for 20 minutes. I am so grateful for the peace of God and the patience of Sae. He definitely deserves a raise. I was in and out within 35 minutes which was so nice. God forbid that I need another MRI, but should I do, I'm coming right back here. Side Note: The machine is a mega magnet. If you have hair pins, it would behoove you to take them out before entering. Trust. Me. On. This.

The place appears to be new - there needs to be attention drawn towards the following ;…read more Training and Development Bedside manner Risk management advice - you should have pre printed instructions for each test /scan it will alleviate mixed signals and incorrect instructions to patients which can then jeopardize accuracy in diagnostics- critical and key area of concern in your business. Front desk young lady is sweet and super accommodating.

Dr. Suchin and his staff are amaaaazing. I can't say enough nice things about Dr. Suchin. I had 3…read moreprocedures done at his facility and he has always been patient, professional, and thorough. He even offered to give me his personal cell number if I had any problems! I refused of course, but it says a lot to me when a physician gives you their personal phone number. In this day and time of impersonal doctors that run their clinics like a factory line, it is the opposite with his clinic. His intake nurse Candy was the nicest person. She answered all of my questions, and was patient. His staff always provides a warm blanket for you while you are waiting. Noone is snappy or has a bad attitude. They also follow up with you to see how you're doing after your procedures. I know it's probably protocol, but still I think that's nice that they do that. They are quick to respond if you leave a message for a return call. His front receptionist assisted me with a note for work specified the way I needed it. I really appreciated that! Dr. Suchin is the only doctor in this clinic, so wait times can be long, depending on what's going on that day. He is also extremely busy, which may push appointments out months. But even with that being said, he never rushes you or is rude.

My name is Dr. RF. I recently had a surgical procedure involving a metal implant for spinal…read morestenosis. My neurosurgeon ordered various lumbar spine films at Advanced Radiology. My recovery had been going along relatively uneventfully until this morning when I experienced extreme pain, probably as severe as it was on the first postoperative day, despite pain medication and antispasmodics. I put in a call to the neurosurgeon's manager who told me he would call me back as soon as he was able, in between surgeries. In the meantime, in extreme pain and using a walker and then a cane to enter the building, I  managed to get to Advanced Radiology to have the X-rays done to rule out the possibility of a fractured spinous process (a 30% likelihood with the procedure I had), or displacement of the insert. At the facility I undressed with great difficulty due to my pain and difficulty in bending. I waited for the technician tp return. I was exhausted and profusely sweating from the pain. When she did not come after I was appropriately robed, I closed my clothes locker and walked a few feet down the hallway to the x-ray room she had entered.  She immediately confronted me in an unfriendly manner, apparently displeased I did not wait for her to come get me, even though she never instructed me to do so. She begrudgingly added that since I was there, I could come in. She complained that I brought my cell phone with me into the X-Ray room since this was against the rules.  (This was a normal room, certainly not an MRI room.) I explained to her that I understood the rules, but that I was in severe, acute pain, and that I was expecting a call from my neurosurgeon at any moment.) Under the circumstances, I had to keep my phone nearby. She was clearly annoyed but placed my phone on a table. She was positioning me for an x ray when the phone rang. She refused to hand it to me. I begged her to see who it was. She told me it was Dr. Z (my neurosurgeon.) I told her that I absolutely had to speak to him very briefly and asked her again to please give me my phone. She refused to do so. I became angry and insisted that this was a medical emergency and that she give me the phone immediately. She responded that the rules did not allow phone calls. I told her that common sense was more important than the "rules" and I needed my phone! By the time I convinced that it was essential that I speak to my neurosurgeon, he had hung up. I could not return the call since he called through a hospital switch board. Hearing the disagreement, a woman who introduced herself as a manager came in. I told her what happened and that I wanted nothing more to do with the initial technician, whose name I learned was Heidi. The manager finished the exam. As per company policy, she would not give me Heidi's full name but suggested I write to customer relations. This technician's  behavior was passive aggressive, hostile, and lacking compassion and common sense. She had an unwelcoming and unfriendly attitude from the start. I have been a physician for 50 years. While I understand the need for rules, there is also a need for common sense and kindness. If any of my employees treated a patient so deliberately callously, she or he would have been terminated immediately. RF, M.D.

Place is closing at 4pm, I arrived at 3:35, receptionist barked at me to take a seat only to…read morerealize there no seats available. At 4 pm I was called to register only to be notified that they will not be able to do my chest X-ray, because their x ray tech is too busy otherwise. No sorry for not taking me in, no remorse for waisting my time, just "you will have to go somewhere else." Very disappointing, rest assured I will never visit that site again and I only hope people at the reception there will learn how to be pleasant!

I have been a patient of Dr Malinow for a year now and I have been extremely impressed by both him…read moreand his entire staff. Every time I arrive at his practice they have been expecting me; I never wait. In fact, I'm usually running a little late and I get a friendly call inquiring if I hit traffic and what my ETA will be. Immediately I'm able to see my doctor. Lou is extremely thorough, thoughtful, and his follow up is unbelievable. Lou is just different than other doctors. I'll give you an example, my medical record shows that I started taking an antidepressant during my separation/divorce. Most doctors would see the obvious reason/cause for such a prescription. However, Lou knowing that I had just moved to Baltimore from San Francisco delved deeper and he wanted to know how I was coping with this transition and more importantly how I was getting along with creating new friends and socials groups. He precribed me rec league team sports to foster new friendships. That's a superhuman kind of listening that you don't acquire or get to use in a traditional rushed primary care setting. Lou being a participating doctor of MDVIP seems to empower a terrific physician to be superhero physician. Every visit I've had with Lou is similar as he goes deeper than I thought possible or have experienced in the pastx That one time he referred me to GI specialist just to be sure he didn't miss anything, well Lou's diagnosis was spot on whereas the GI doc was "unsure". When the CT scan was complete, it was Lou who called me personally within 30 minutes of it being read by the radiologist whereas the GI took the standard 24 hours to call me. In fact, it was actually his staff member that did the calling. I believe Lou cares about my health more than I do. I feel as if I am Lou's only patient to rationalize why he is so attentive with me. However, I understand his practice has nearly the max capacity of 600 patients that MDVIP allows to ensure personalized patient focus, which is way better than being just one of a few thousand like my previous doctor. And yes, I'm on a first name basis with my doctor because when someone knows you as well how can you not be? I cannot say enough great things about Lou. While he is my primary care doctor, in just a short year, he really feels like a friend who knows and cares more about my well being, than most of my actual friends.

From the owner: Dr. Malinow offers a different approach to primary care with conveniences like same/next-day…read moreappointments that start on time and a focus on preventive medicine. His MDVIP-affiliated practice is open to new patients, including Medicare and commercially insured, in Baltimore. Dr. Malinow sees fewer patients, which means he has more time to offer. Similar to concierge medicine physicians, Dr. Malinow is available 24/7 by phone. His practice offers the MDVIP Wellness Program, which includes advanced health screenings and diagnostic tests that have been shown to help detect issues earlier.

This location tends to be problematic and with a status of not so nice clientele…read more I came here as it had the 1st available slot for the service I needed. It doeant smell fresh and clean. It seems to always reap of stale urine or of a nursing home that is not clean. There are plentu of parking spaces but not available near the door if diability spots were needed. As I was walking towards the front dooe there was a lady outside on the phone, I really didnt pay her much attention as I did a Security officer. I walked inside, signed in and had a seat. Well this day was not the day I needed to be here. The lady outside on the phone is now inside and arguing with another family member. The other family is now calling to ger others to come to the location all while the other is cursing and speaking of "draggging" and "knocking" all out. The Security nor the staff intervened until the family member that spoke of assaulting the others called him over. The security guard asked them to stop but other patrons like myself had to be subjected to the vulgar and perhaps fear of the unknown. I was called to the back. Had my service done and out. The Security officer was not any good. Go to another if you can.

I came in for a mammogram knowing full well I was in for a painful experience. The person who did…read moremy mammogram actually said to me when I experienced severe pain while the machine crushed my breast " it's not even there yet'. How kind of here to make light of my discomfort instead of any kind of reassurance. My suggestion would be to hire technicians with big breasts who know what it feels like..not people who express indifference in someone's vulnerable moment.

I was at Washington open MRI today. I wished I would have asked the names of all the wonderful…read morepeople working there! Everybody was friendly, helpful, kind all those adjectives!! I was in and out in about 35 minutes. I never had any problems scheduling an appointment ever I believe this was my third or fourth time going there and since I am claustrophobic this is the place for me! I really felt like I was taking care of from the moment I walked in until I finished my MRI and walked out with the CD in my hand. I think the staff is excellent and they couldn't have been any kinder!

The people that work at Washington Open MRI are highly unprofessional and unskilled at resolving…read moreproblems. There also seems to be an issue with them saying things that never actually happened did. Back in April, I scheduled an MRI for one part of the body *with contrast*, sent an order over specifically for that part of the body, only to have Washington Open MRI mess up entirely. I got a call on Thursday saying that they had a question for my provider and for my insurance. The Washington Open MRI staff claimed that they would reach out to both. It seems they did not. They claimed that they'd need to cancel my insurance if they didn't hear back about an authorization. So, I called my insurance company for authorization. My insurance plan doesn't require authorization for this procedure, and moreover never received an authorization request. The staff claimed that they initially scheduled my appointment at Owings Mills and then would have to reschedule because a doctor who could oversee contrast quit. No doctor who oversaw contrast ever worked at Owings Mills. A doctor at another facility quit, and they shouldn't have even scheduled someone with a contrast order at Owings Mills. But, instead of being honest, they lied about it. The staff claimed it was my fault that I was scheduled for the wrong procedure. I told them that the order was in an email, I called for an MRI, and there was no way it was my fault. They later admitted that new schedulers weren't trained well. But again, no one takes responsibility and tries to resolve the issue. It's just someone else's fault. Had I actually gone through with the procedure, my insurance wouldn't have covered it since it would've been a duplicate of another MRI.

I saw Dr. Michelson at the After Hours Care and she was wonderful. She isn't my regular Dr but she…read morewas patient and caring. She took the time to explain everything and showed me pictures online to better explain what was going on. I'm so glad that Clinical Associates has After Hours Care.

I have been a patient at this practice for approximately 21 years, originally under the care of…read moreLisa Piastrelli, PA. During her time as my provider, I had nothing but positive experiences with both her and Clinical Associates. Unfortunately, since her retirement and the subsequent transfer of patients to Andrea Holzman, CNP and now to Tanya Johnson, CNP the quality of care and communication has significantly declined. I have repeatedly attempted to refill a prescription by leaving voicemail messages, sending requests through the patient portal, and having my pharmacy submit refill requests. None of these attempts have received a response. Additionally, my wife has been experiencing the same ongoing issues, and I know we are not the only patients affected. At this point, I am actively seeking a new healthcare facility. I am unsure whether the current provider is overwhelmed or simply not prioritizing patient care; however, the lack of communication is unacceptable. Calls to the front desk routinely go unanswered, and messages left are not returned. This is extremely disappointing given my long-standing history with this practice.