I was getting a facial done and the lady left twice during my treatment to take a personal phone call. She also had her phone in her pocket making noise on low volume the entire time I was getting my facial. It was very unprofessional and not relaxing considering when you get a spa treatment done you don't want some random noise playing in your ear. step up the costumer service or you'll loose more business. read more

Once again I booked an appointment one evening , online. I got a call minutes after to confirm it. I requested Binal....who is so gentle and professional. read more

This is my go to for all things beauty. Sheena is my girl and I have literally followed her around Toronto until she landed here in newmarket. And I am so glad she did. The spa is nicely done, relaxing without feeling like you need to whisper. They offer a ton of services of which I have only had a handful done. But everything is done well. Waxing, mani/pedi, lash lift and tint and massage are just a few that I have enjoyed. Tell your friends! Tell your family! You will happy you gave them a try. read more

I got an appointment for eyebrow threading. It was very quick reply, appointment and services. Price is not so bad either. She did exactly how I wanted. I'd recommend it! read more

Amazing spa! I called in and made an appointment at short notice and they were very accommodating. I was greeted by the staff who were friendly and professional. I waited less than 5 minutes. I was then taken into a massage room and it was by far the best massage I have ever received! (I've probably had at least 30). When it was finished, I was offered tea and water and to relax as long as I liked. Very welcoming and serene environment. Highly recommend!! read more

Excellent job at eyebrow threading - done by Binal. Great atmosphere, service and prices. Will be going back. :)

Not a fan. I came by to do a little threading - something that usually can be done at any mall in 5-10 minutes on a walk-in basis. Here, the receptionist brought me a questionnaire asking for all my information - name, address, etc. - similar to those you compete in a doctors office. Definite overkill. And even though i had an appointment, i was kept waiting for more than 15 minutes, and not because there was a client before me. I think the lady was on her lunch break, judging by a take-out container in the room. The appointment itself took about 20 minutes, which is way too long for what i wanted to do, and she kept asking me "is it OK if i leave some hairs, they are difficult to get out". LOL what? .. No it's not OK! But even with that she still missed some hairs - and mind you, not small and unnoticeable - that I had to later remove with tweezers. I can't attest to their other services, but for whatever I need, I will stick to Toronto area next time. read more

Had a lash lift done by Binal. This was my first visit and I will definitely be back. Very professional and good atmosphere. Thank you

My first visit - and my last! Threading was okay - but eyebrow tinting was horrible - when I got home the dye was down the side of my face. Pedicure - I have three cuts on my cuticles - thank heavens for Polysporin! I will certainly not go back. read more

First time having a facial. What a wonderful experience. The spa is beautiful, clean and very calming. Binal was amazing! Made me feel very relaxed and wow! Can't believe how great I felt. She was very knowledgeable and made me very comfortable with the procedures. Noticed a big difference immediately! Already booked my next appointment. Highly recommend Balsam Spa. Thank you ladies. read more

While the service itself was good, I was highly disappointed with the slimy salon sales tactics used here. The typical aesthetician who comes in (half hour late) and starts asking questions about your skin regime to make you feel insecure and bad about yourself in hopes that you will purchase their products at the end of the service. Unfortunately I won't be returning. read more

Definitely a 5 star service! Needed to have a mani/pedi and Sheena was able to accommodate me immediately! Not only did I receive one of the better mani/pedi's I've ever had, but Sheena was made the experience relaxing and enjoyable. She's also got an awesome sense of humor if you can get it out of her! Being from the city, I've seen my fair share of badly kept salons/spas, and Balsam is by far up to par with all standards a salon should have! Will definitely return! read more