Late delivery + communication issues, but the delivery crew was great…read more
I used Rental Avenue for furniture rentals for an event and spent around $7,000. Unfortunately, the experience was incredibly stressful due to logistics and communication.
The delivery showed up about 6 hours late, which completely threw off our setup timeline. Because they were so behind, I ended up having to stay at the property until 10:00 PM just to get everything placed and ready.
To make matters worse, communication with the office was really difficult -- at one point, we had to have the delivery guys call the office repeatedly just to get someone on the phone and get direction/answers. That should never be on the customer (or the crew) to chase down.
I'll say this: the delivery guys were honestly great. They were professional, kind, and clearly doing their best under the circumstances.
We also ran into an issue with the table/chair heights. I ordered tall chairs, but I had selected shorter cocktail tables. They did help fix the issue, which I appreciate -- but the way it was handled made me feel like I was being scolded for it. When you're spending thousands and already dealing with a massively late delivery, the last thing you need is attitude. A simple "no worries, we'll get it sorted" would have gone a long way.
Overall: great delivery crew, but the late delivery, hard-to-reach office, and the tone when resolving the setup issue made this a frustrating experience. I really wanted this to be a smooth, professional rental process, but it wasn't.
I would not recommend.