My second visit to this salon was very odd. I come in for my 9am hard gel manicure appt. Yvonne (whom did my nails last time) sat me and got me started. She was happy with how my nails lasted since our last appointment 3 weeks ago. She mentioned that I should select her when booking my next appointment, which I agreed- just forgot this time and selected anyone available. After filing down the gel and buffing, she gives me a look and started a conversation with the Manager lady (don't know her name), as they are talking in their foreign language- she stopped doing my nails and gets up, walking toward the Manager. She looked back at me once more (felt like she gave me stink eye) and walked out the back door. The manager walks over to me a few moments later asking "everything ok?" Ummm I'm not sure? She just got up and left me here?? I sit there for about 5 minutes and a different tech comes over and says hello, and started to resume my manicure. I asked her if Yvonne was okay- and she looked at me confused saying "I don't know... what happened?" ..What?? I have no idea "what happened" I called on the manager and asked if Yvonne was OK- the first thing she asked me was "Well, what did you say to her?" excuse me??? I've barely said anything since I've been here. And then she says "oh yeah she had an emergency and had to leave." Okay... interesting that wasn't the first thing she answered me with and number #2 no apology or acknowledgement for the disruption of MY service. RIGHT after I spoke to the manager, she comes up to the new tech doing my nails and says a few words in a lower tone (IN THEIR FOREIGN LANGUAGE)- I found it disrespectful. Maybe 10 mins later Yvonne comes to the nail station and grabs her phone from out of her drawer- we are still working on her desk. She did not say one word to me when she came back, a simple sorry or acknowledgement would have been the least of professionalism they could have shown. The whole situation gave me weird bad vibes and made me uncomfortable- complete 180 from my 1st appointment. Oh, and no one offered me a drink from their complimentary menu that I was kind of excited for this time. Any by the way, they give a free cuticle oil if you write a 5 star review thats why you only see good reviews here- because who doesn't want free stuff right?? I will NOT be returning. Learn some professionalism and better customer service. read more