Bought a Ford Thunderbird Yesterday.... As soon as we filled it with gas .. gas leaked all over the…read moregas pump area, and it has a horrible gas smell when driving. We wondered why they didn't fill the tank like most companies do at purchase. We did know there was no warranty, but they said they had a thorough safety ck done on the car. I would think gas tank/lines would be included in a safety report.

Please save your time and money. My son and his wife purchased a 2018 Audi Q7 on 12/12 with a…read morewarranty, thinking this will be a reliable vehicle for a young family. On 12/17, the car blows a head gasket and is inoperable. They have it towed to a mechanic to determine exactly what's wrong and notified the warranty company. The warranty company informed him that the cost to repair will not be covered because it's determined that the condition existed prior to the sale of the car. Of course it was. He calls the dealership where the salesman, Chad Burgess puts him through to the alleged manager's voicemail a number of times. The manager has never called him back over the course of a month. Not one time have they taken the opportunity to make this right for them. Fast forward to 1/16 and they go to the dealership in person, he talks to another salesman who brings him to the back, gets the story yet again. God forbid other customers hear of their shady practices. Of course, the manager is not there. He's dismissed again and told to call back Monday. He calls back and is put through to the original salesman Chad Burgess told they're working on it... after a month??? Clearly, this dealership cares far more about money than the customer. Now they're out $17k with no car and a newborn. I looked to see if they're on the blacklist of forbidden businesses from Camp Lejeurne and MCAS and surprisingly they're not but it's only a matter of time.

Absolutely amazing experience. The salesman Jake was not a salesman at all, but more of facilitator…read moreand getting things done and very quickly at that !!! I called him to let him know I was interested in one of their Chevys and then I might be stopping by the following day. When I got there, he already had it pulled up front for me to take on test drive.loooved it! And it took all 15 minutes for me to purchase. It was amazing and highly recommended.!!!!

Buyer beware!! I'm not sure if they just buy these cars at auction and throw them on the lot, but…read moreit doesn't appear they inspect them at all. I bought a vehicle and didn't get a mechanic to look at it first. Big mistake. I spent $5000 in repairs the first year and it needed another $2000 repair when I just decided to cut my losses and sold it to a dealer for $2300 less than I paid for it. I almost spent as much in repairs than the vehicle was worth. I would not recommend this car lot after my experience.

Grant was amazing! Fantastic dealership to buy from. Would 100% buy from here again, thank you!read more

Zero communication or professionalism. No wonder this place…read moreis ranked 2.5. They have workers like Grant with attitudes that hang up on people. Then they have people like Austin and Blake Martin that say one thing and never do it. No call backs, I'm amazed they are even ranked 2.5 more like 1 Star at best.

Late model, low mileage, priced to move. Quick process. No pressure sales. Buffed my car like new…read morewhile we waited.

This place is amazing. I got the car of my dreams at a reasonable price. I highly recommend them!…read moreThe guys that work there are very nice and helpful. Don't expect to negotiate on the price. Their prices are awesome because that's as low as they can go. I also traded in my car it was seamless. They got me a great price for my jeep too. If you're looking for a high end car at a great price, go here!

The staff is great, and their U-Haul is almost perfect. I've used their service numerous times.read more

Needed to move from a smaller storage unit to a much larger one. Decision was made at the last…read moreminute so we not have an appointment or reservation...decided to stop at Lloyds's - HIGHLY RECOMMEND this location for your Uhaul needs. Friendly, polite staff and clearly explained all fees and charges- NO hidden surprise fees. Quick process so we were able to get a Uhaul, and complete our move within a few hours.

Got a 2011 Honda Crv- Buying process was easy. So far so good…read moreWould recommend. Very Helpful and courteous all the way.

Joshua and his team made purchasing my 2010 Subaru Forrester an amazing experience! He was so…read morehonest, efficient, and affordable! I would recommend Patterson auto to everyone and anyone.

Since purchasing a used Audi SQ5 from Matthews Motors Wilmington in October 2024, we have watched…read moretheir Service Department improve each time we bring our car in. This week the experience was so impressive (thank you Charlie, Rob, Jason and the mechanics) that we can comfortably say this is the best independent car service department in Wilmington and the surrounding areas. If we weren't under manufacturers warranty with our other vehicles, we would be bringing them to Matthews Motors as well. Thank you for the peace of mind!

Matthews motors recently repaired my Subaru Forester with an in-house powertrain warranty issue. A…read more$1200.00 repair only cost me 100.00 deductible. They were quick despite having to order parts and Frank B. the service manager, was excellent to deal with. He kept me informed the whole way by text then surprised me much earlier than expected due to a part on backorder... with a phone call telling me my car was ready for pick up! Hands down the best car purchase ever for me and the best customer service standing behind their warranties. Thank you Matthews Motors and Frank B.

Excellent purchase experience…read more I have been looking for several months, on-line and at many other dealers for the next car. Finally stumbled on what I was looking for when I finally to check out the CarMax listings. The car was in SC, easy shipment to Wilmington for a first look and test drive. That first look and test drive was delayed for a week because CarMax found a problem with the car. CarMax immediately refunded the transport fee while still holding the car in reserve for my eventual test drive. I hadn't even asked about that, I was impressed. The week delay was not a problem for me, I'm happy they took it Bob King Mercedes for its diagnosis and easy fix. The team there (at CarMax), including many in the service department were transparent in communicating the cars status while I waited to test drive it. I don't recall all the names but do recall Josh and Martin. Overall, everybody we've met or talked to (even just walking through the office space), made greetings, were professional and courteous, great bunch of people. On test drive and purchase day, we were fortunate to have Katie Ricketts as our Customer Specialist to take us through the complete process. Katie is a leading example of the complete team at CarMax, professional, personable and courteous. Plus, she's very detail orientated when processing the paperwork, and efficient while doing it. Thank you Katie.

Delightful experience selling our vehicle to CarMax Wilmington. The process was efficient and easy,…read moreand we were pleased with our offer. Shoutout to Adam Martin for his above-and-beyond friendly, communicative service. I highly recommend CarMax and, specifically, Adam Martin.

Bruce and Matt Cavenaugh are great people to buy from !! In 2000 to 2004 I ran Bruce's store where…read morethey are located now ! He is the great car dealer and even a better man !! He just bought a car from me and gave me all the money +++ !! I needed help and he came through !!! Give them a try before you buy anywhere else !! HERE IS A SOLID PIECE OF ADVISE FROM A MAN WHO RAN DEALERSHIPS FOR 30 YEARS : NEVER EVER BUY A NEW CAR !!! God bless !!

We were on vacation from the salted north in the Wilmington area. While I was there I was hoping…read moreto find a rust-free replacement for my pile of rust chips. We spent a few evenings cruising car lots in the evening after they were closed. We wanted to avoid the flock of car salesmen vultures that tend to descend on you before you even get out of your car. We decided to bite the bullet and stop by Bruce Cavenaugh's Automart during the day to check out a van we liked. To our surprise there was no flock of vultures, not even a lone vulture. We were able to give the van we liked a thorough once over before we even talked to anyone. Right at the point when we could either drive a way or go find someone, Matt came out to meet us. Instead of the high pressure dodge-ball game I was used to, talking to Matt was like talking to an old friend. He asked about our goals and budget and then offered a test drive. After a drive we sat down and got right to the bottom line, no theatrics, no messing around. Matt got us down to our budget and even gave us more that I expected for our junk. The next morning the check engine light came on in the new van, it showed a fuel vent problem. I took it back and Matt sent me right to the shop. They knew I was leaving town and could have appeased me for the day but they went the extra mile and replaced $140 worth of parts to make sure it was fixed right. All this to say that I'm extremely impressed with everyone at Bruce Cavenaugh's Automart and Matt will be my first call next time I'm looking for a vehicle even though I live 700 miles away. Oh, and Matt even checked on us to make sure we made it home without any more problems from the new car.