They got me in without an appointment on a road trip when I had damaged tires at a bad RR track…read morecrossing. Ordered two tires from another location and got me back on the road in a few hours. The only problem is they didn't check the tire pressure and let me drive off with under inflated tires. They were very busy and distracted but that can't be an excuse if you are in the safe tire business.

Friay mid aftrrnoon i called to Mateson Discpunt Tire to have them put pressure sensor on travel…read moreteailer. Was told NO appointmentt required. Just call when on the way. Arrived at 9:30, was texted at 9:46 , tokd i was checked in. At 11:06 received resxt stating would be done close 2:33. Returned at 2:00 ! Assuming 3 1/2 hours to add 4 sensors was enough time. At 3:00, trailer still nit started. They said it would be done before closing. She said since I was a "walk- in" i was at the end of the line. So being told Friday, no appontment required was useless. I called a 2nd Discount tire and was told they coukd get me done that afternoon. I left store in Matteson and set up appointment fir othet store. Had they texted me to cpme back at 6, no issue, but when told it would be done by 2:30 and was nit even strted by 3:00, that is a sign if poor management , they vould have at least sent a 2nd update with later completion.

One morning I was leaving out for work, And discovered I had a flat tire. I came across this tire…read moreplace, luckily they had my tire size. The price for the used tire I needed was average price, they were nice with quick service. If your close by, and need your tire fixed. This is one of the places to let do the job.

They are rip offs wish I would've read the reviews before putting my car in these people hands they…read morehad my car for a whole month not to mention when I got it back dog prints and hair was all on top of my car inside my car as if they was dogs sleeping inside my car dust inside I had to pay for a expensive deep cleaning for something i didnt do these people are careless when it comes to other people belonging not to mention my cup of change gone im doing some investigation and Most likely opening up a case they will not get away with what they did to my car

The manager Charles is always very friendly and helpful. Very professional and great with…read morecommunication. I would recommend this location to anyone in need of service on their car.

The service that you receive from this tire shop makes you feel like a VIP. They were very thorough…read morein their examination of my tires and diagnosed the problem that I was having with one of my tires, they proceeded to quote me a price to fix it for $29 and the bill ended up being $19.60. Needless to say we were treated better than fair and will use this business on the future if we have a need.

They stripped the plug on my oil pan, told me pan had to be replaced at a cost of almost $500…read more They were the only ones that ever did my oil changes so it was their mechanic that over tighten it causing to snap off the next time they replaced the oil. They should have replaced the pan at no cost to me.

It is a good auto repair shop. But some of the prices and bill total are kind of expensive. I have…read morebeen taking the cars here for years.

I had a nine a.m appointment I called when I was when I was less than 5 mins out but was on hold 12…read moreminutes after I arrived and the phone hung up. When I asked the gentleman at the front desk he said they have an automatic hang up. Strange. So my tire has a slow leak that I just purchased and now I have to wait with two cars ahead of me. I was 4 minutes late and appointment not honored. That's not right. A wait time of at least 2 hours. Horrible they could have called me and rescheduled.

Went in for a my 9am appointment for a alignment and wasn't done till 12:30pm. What a fucking joke…read more That was my last time there. I can get the same quality of work anywhere else without feeling like im working a shift with those clowns. No stars for this slow ass place.

Pleasant people Tammy really took care of me I needed brakes all around job was done in two days (…read morehad to leave the car) price was compatible with other places. Good job done by David Thank you guys for taking such great care of me and my car Tracy

This review is long overdue, but I did not forget about the experience my husband and I had with…read moreMavis Tires & Brakes. My husband purchased a car battery for over $300. The battery was UNUSED, and when he attempted to return it, he was told that they do not accept returns on parts. Our biggest issue is that this policy was never disclosed to him at the the time of purchase. We could not find it stated on the receipt, and there were no signs in the store informing customers that parts could not be return. When my husband asked to speak with the manager, the person assisting him stated that she was the manager-and she was also the person who originally sold him the battery. My husband asked a very reasonable question: Why wasn't he told at the time of purchase that a $300+ battery could not be returned? In my opinion, that is extremely poor customer service and management. When a customer is spending more than $300 on an item, a no-return policy should be clearly disclosed BEFORE the purchase is completed, especially if the item is unused. Unfortunately, our experience with corporate customer service was no better. We were extremely disappointed with how the entire situation was handled. Based on our experience, I cannot recommend this LOCATION. I would suggest taking your business somewhere that clearly communicates its policies and makes customer service a priority.

Doug and crew have been taking care of my family's cars for years and have always done their very…read morebest. Quality work and quality, honest people. If you don't know where to go for car repairs- start with Camms

I dropped my car off before they opened. I never got a call or response to my message. There were…read moreno signs that they would be closed so I assumed they would take care of me. Eventually, I had to get a Uber to drop me off to see what was going on. Still no one was there. I was able to get my keys but was disappointed since I heard great things about them.

UPDATE. Firestone was very responsive to my complaint. They reached out immediately and resolved…read morethe issue. Thank you @Firestone. I will add a star for their excellent response to the incident. Had this incident NOT occurred I would rate this auto center 4 stars. If they had comfortable seats, free coffee and WiFi (like the dealership) they would get 5 stars. My car rear brakes needed to be replaced and the rotors resurfaced. My dealership quoted me a price of just over 300$. I called Firestone for a comparison. On the first call I was quoted $254.84. A week later, I called to schedule the appointment and was quoted $271.54. I asked about the discrepancy, and the person stated she could not explain, but there was a 50$ coupon online. I showed up to my service appointment and the price was different. This time the excuse was that although the agent indicated in the notes that I needed the rotors cut, they did not add the additional price to the ticket. The front desk person refused to honor the quote reflected in the computer! Additionally, once I was charged for the resurfacing, the "50$ coupon" just adjusted the price to the amount I was quoted by the dealership. This means, without the "coupon," this service would have cost more than the Gerald Honda of Matteson dealership. What a crock! Long story short...Thank you Firestone for the inconsistent pricing. I will remain faithful to the Gerald Honda of Matteson dealership. Their prices are actually better and without a fake coupon. (Ha! A dealership has better pricing than an auto center...). I'm incredibly disappointed Firestone. Do Better! Get your pricing right and Honor your quotes. Oh yeah, work completed was fine. I have no frustration with the hard working auto technicians.

I made an appointment the day before for a simple flat tire repair. Got there at 12:30 a whole hour…read morelater they said the tire was unrepairable and i needed to purchase a BRAND NEW tire. Was told that would take 15 minutes another hour later they FINALLY told me the car was ready for pick up. They wasted a whole hour of my time just to tell me they couldn't fix it, and then another hour to actually do their job. Unacceptable.

I have been going to Claudia for over 10 years. She is honest and breaks everything down to you. I…read morerecommend them to anyone who is looking for a great mechanic. Great customer service!

Needed a used tire for my mom's car. They gave us a decent spare with a 30 day warranty. Simple and…read moreeasy fix. Couldn't best the price in a Saturday afternoon time frame.. Only issue was the hour wait and it being very cold in the waiting area but for early spring in Illinois on a Saturday what can ya do

I came with my son to get my front rotors and brakes and left in AMAZEMENT with how friendly and…read morecompassionate everyone was. From the smiling and friendly receptionist to the mechanics and the owner, I was so impressed withe the professionalism and excellent upkeep of the facility. They had fresh coffee brewing with customers and every customer was a repeat customer (thats an EXCELLENT sign). The owner worked with my budget and truly understands that a little bit of compassion goes a LONG way. Ive already posted their information to my social media accounts and will be telling anyone willing to listen to check out this location! EXCELLENT service who actually CARE for their customers!

Absolute abomination of anything related to customers and service. Made appointment 3 days in…read moreadvance for 8am. Didn't open till 9am. Scheduled for service.... No parts, no fluids, no mechanic (Frank) D.C.'s "right hand". Brought donuts in good faith. They threw them out! Unbelievable! Please take my word and do substitute what seems to be a good deal, with the worst people I've ever experienced. Please, DO NOT GO!