After my father-in-law's accident, police had his vehicle towed to Munroe Auto Body without asking…read morehis preference. When insurance attempted to retrieve the vehicle, we were presented with charges far beyond what insurance considers reasonable, including: * $350 winch fee (insurance allows $100) * $125 fuel surcharge * $750 flatbed tow * $525 administrative fee (insurance allows $150) * $275 cleanup fee * $125 per day storage fees accumulating while release was being arranged Despite explaining the financial hardship this created, the business was unwilling to work toward a reasonable solution. Communication with the owner was dismissive and unprofessional, and the situation was portrayed as our fault for the insurance company we use. Accidents are stressful enough without facing excessive fees and unhelpful treatment afterward. I would strongly advise others to ensure they control where their vehicle is towed if possible.

Great service for my inspection. Great location. Dale was very helpful and accommodating.read more

Support your local business! This is an auto body shop. NOT a mechanic. Now that THAT is out of the…read moreway... Tim, the owner, may have a slightly dry sense of humor but what he can do for your scratches and dents or customization is wonderful! My father swears by this shop and after having had to have some work after an idiot rear ended me I decided this was the place to go. You can tell this place will take good care of your mechanical metal baby and has a passion for his craft. The free estimates are a god send. I have been places where they'll charge you $50.00 or more for them to even glance in the direction of your car, but not here. I had the opportunity to sit in the small waiting room, surrounded by hundreds of model cars and Thank You notes, while he made some calls. Tim was trying hard to find the proper bumper for a Beetle that needed work. Much of the search does take place on-line. The insurance company that took care of my car even sent an email to Blackie's informing them to look out for my business. The only reason I didn't give this business a 5 was because of the inconvenient hours. They close around 5 Mon-Friday. At the very least I currently have my dad nearby to get the car for me, otherwise I'd have to use sick time from work just to take care of my baby. But she'd be worth it.

Terrible experience using this body shop ! The shadiest people you ever want to do business with …read more Were nice till I called them out on their backyard paint work & fitment issues . After that the secretary & owner had a attitude & nothing was their fault . Awful paint work full of dirt & fish eyes , runs , nibs , peeling clear coat . Cut lots of corners to make some extra money . Got paid to do things by the insurance company that they didnt do properly ( insurance fraud ) . They play these games were they want you to pick your vehicle up after they are closed so they can avoid you . After they fixed it the second time I go to pick it up after 5 of course when they are closed . The battery is dead in it from them working on it & that's how they gave it back ? Terrible customer service , the worst I have ever seen . Avoid this place at all costs is my advice I learned the hard way !

Got in a wreck back at the end of June 2024. The guys at Precise looked it over and serviced it so…read moreI could continue driving it while they awaited parts. They scheduled the full repair once they had my parts and completed the job in 9 working days. When i arrived to pick it up i was greeted with a meticulously detailed exterior of my vehicle. It looked showroom sharp ! My wife told me to look inside and when i opened the door my entire interior was SPOTLESS ( i have a kid .... my vehicle was TRASHED inside ! ) Im thoroughly impressed by the service i recieved there and would highly recommend them to all my freinds . I hope I never need them again.. but if I need body work , I'll be using Precise ! ( Nissan Murano SV )

If I could put zero stars, I would…read more I was involved in a front-end collision in December of 2022. This shop came highly recommended from another local mechanic. I dropped it off and was quoted that it would be done in March (rough, but understandable). March came and went with no communication. I called. "I'm waiting on parts, hopefully two more weeks." Three weeks go by. I call again. "Two more weeks, still waiting on parts." Fast forward to May, after several more "two more weeks", he says he has all the parts but is short-handed. He proceeds to tell me "one more month" several times the whole way into late July. He then tells me that he is waiting on more parts. I ask him, "You said you had them in May. Did you lie then, or are you lying now? The best response he can give me is "I am hoping to have it to you by the end of September". He wasted almost 9 months of my time, lied to me about parts, and provided zero communication. I reached out to him EVERY SINGLE TIME. This shop should be ashamed of how they run. They would be out of business in any other industry. Put up a sign reading, "Two more weeks." It can be your new slogan.

My car needed towed to the shop because the wheel bearing needed replaced. I was recommended by…read moreMidas to Chris Automotive. I called to inform him of the issue and asked if I'd be able to ride to the mechanic. He agreed! Chris was so nice on the phone. My drop off for my car was between 4 & 6. I called Chris on a Friday to schedule my tow the next day and gave him the time frame of my drop off. He said they had some tows scheduled early in the afternoon & would call before on their way for mine. I ended up calling around 4 to check if they only accept cash for tows & Chris explained he would be there in about 15-20 minutes & that they have no way to run credit cards from the truck, so only cash would be accepted. When they came to pick up my car, it was all downhill lol. My car hadn't moved in 2-3 months. The brakes had locked and it couldn't get pushed onto the truck. We also tried jumper cables to jump it but that didn't work because the gas was a little low & again it hasn't been started for awhile. Chris & his buddy hooked up the car with a chain and steered it on to the truck. $60 (6miles total) my car was on it's way to the shop. Since my car was just a drop off at mechanic , I didn't have to be there / ride with them but it was nice to know the option was there. Thanks again guys!!!!

COMPOSITE REVIEW A…read morelocal neighborhood shop where everyone "knows your name." Convenient, reliable, honest and helpful. Staff is always pleasant and helpful. Now that folk are keeping their automobiles MUCH longer than ever before, business in the maintenance/repair of older autos is booming. Smart "small shop" operators know the satisfaction of clientele keeps people coming back for the "little things" that often become "big things." Recently I went in for a muffler repair to find out my old car needed (really... ) rear brakes, fuel line replacement, steering line replacement, and a few other things. My car is routinely "maintained" (was...) at a Buick dealership so to find out (and see it visually myself) just how "unmaintained" it was -- irritatingly shocking. f8 and be there.

TERRIBLE EXPERIENCE. I bought a used vehicle from a private owner. The seller had me meet him at…read morethis shop, where he had the car get an advanced inspection, emissions and we completed all the other paperwork. The seller told me he couldn't meet me there to finalize the deal until right before they closed. When we got there, he met us outside and stated their sticker machine was broken so they were unable to put the inspection/emission stickers on the vehicle, but that it had been completed, there were no issues, and I could come back the next day to get the stickers put on. I understand that this was the point in which I should have said no, somethings fishy. However, I really needed a car for my family, and it was my first vehicle ever. When we returned the next day, they said the machine was still broken. When we called the day after that, they sounded confused when we said that the sticker machine was broken the other day and asked if it was working yet. They said yeah, come over. When we got there, they saw our car and said that the machine was still broken. After exactly 10 days of phone calls, sometimes very rude on their end, we were able to get the stickers on the car (that now had the check engine light on.) Less than a month later, we had MANY issues with the car. I have spent thousands more dollars in a very short amount of time on this vehicle that I was assured by both the seller and Jim that there was nothing wrong with it. Shame on me for being naive and not thorough, but also shame on them for being shady jerks.

From the owner: We are the one stop shop for all of your automotive repair needs. From a tow, mechanical,…read morecollision repair, rental car, state inspection and emission, enhanced inspections and notary service. Come by for a free quote.