I set up an appointment a week out, they were to give me an hour call ahead, said am. At 11 am I call and leave a message requesting a callback with est time of arrival, left another message at 12:30, another message at 1:30, and then kept calling just to try and get a live person. It is NOW 2:45 pm and I still have yet to hear from anyone - sorry excuse of a company. Have to wonder now do they really even shred the material - cannot trust this company for sure! read more