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Balcom’s Southside Market

3.8 (6 reviews)
Open • 8:30 am - 11:00 pm

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10 years ago

perfect place for quick grocery shopping, oh they got a meat and vegetables too.

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Ralphs - High security

Ralphs

2.7(205 reviews)
3.1 mi
•$$

Great bakery and great bakery staff. Very friendly and willing to help. They have gone above and…read morebeyond their basic duties in customer service. Thank you ! Meat department is normally great, sometimes the staff there aren't the friendliest and approachable for help. I bought some steaks for the July 4th and was disappointed that they would cut and sell a steak like this that was $17. It was packaged to look normal and when I took it out it was cut up. Usually I'm pretty satisfied with what I get but today was a disappointment.

I have been a loyal customer and Ralphs member at this location for 30 years, and today was by far…read morethe worst experience I have ever had there. I scanned the weekly savings offer in the Ralphs app for Tree Top apple juice, but when the item was rung up at the register, the discounted price did not appear. Since the price was incorrect, I canceled the purchase and returned the item because I did not want to pay the wrong price. When I spoke with the manager about the refund, instead of simply helping resolve the issue, she became argumentative and repeatedly insisted, "No, you didn't do it on the app!" I told her that I absolutely had and even showed her the app, but she continued insisting that I had not done it. She repeatedly talked over me and would not listen to what I was explaining. For identification purposes, this occurred at approximately 6:00 PM on September 19, 2026. The manager I spoke with was an older Asian woman with a heavier build. There was absolutely no reason for a manager to speak to a longtime customer that way over an apple juice return. If there was an issue with the app or pricing system, that is something the store should address--not something to take out on the customer. After being talked over and scolded, I finally told her to forget it and just refund my money. The entire interaction was unnecessary, frustrating, and a complete waste of my time. After 30 years of being a loyal customer and member, I expected much better customer service and professionalism from a manager. Mistakes with pricing can happen, but the way a customer is treated when trying to resolve the problem matters just as much. This experience was extremely disappointing.

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Balcom’s Southside Market - convenience - Updated October 2026

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