A heartfelt thank you to Tina, Dr. Amy, and everyone at Balanced Paws
My husband and I want to take a moment to express our deepest gratitude to Tina, Dr. Amy, and the entire Balanced Paws team for the compassion and kindness they showed us during one of the most heartbreaking times of our lives.
Our beloved 6-year-old German Shepherd, Justice, was diagnosed with aggressive lung cancer on Tuesday, August 18, 2026. Knowing that her health was declining and that we did not want her to suffer, we originally contacted Balanced Paws to arrange an at-home euthanasia appointment. Tina was incredibly compassionate and understanding when she spoke with my husband and me on the phone. She was informative, patient, and made sure we had the information we needed. She also followed up by email with additional information, which we greatly appreciated during an overwhelming and emotional time.
Balanced Paws was able to offer us their earliest available appointment, Friday morning at 10:00 AM MST. Unfortunately, Justice's condition continued to decline much more rapidly than we anticipated. When a last-minute opening became available with another at-home veterinarian, we made the heartbreaking decision to proceed sooner so that Justice would not have to suffer for another day. Because of that, we had to cancel our appointment with Balanced Paws.
What happened next is something my husband and I will never forget.
Even though we never had the opportunity to meet Tina or Dr. Amy in person, Balanced Paws took the time to send us a handwritten sympathy card in the mail after we cancelled our appointment.
That simple, heartfelt gesture meant so much to us.
During a time when we were grieving the loss of our beautiful Justice and our hearts were completely broken, someone who had only spoken with us on the telephone took the time to personally reach out and acknowledge our loss. That level of compassion and customer care is truly above and beyond.
Tina, I hope you know just how much your kindness meant to us. Your compassion during our initial phone conversation helped us feel supported when we were facing an incredibly difficult decision. And then receiving your handwritten sympathy card after Justice had passed brought us a small moment of peace and appreciation during such a dark time.
You made a much bigger impact on us than you probably realize.
It is comforting to know that there are people working with animals and their families who genuinely care--not just about providing a service, but about the people and beloved pets behind that service. The kindness we experienced from Tina and Balanced Paws is a beautiful reflection of that.
Although Justice ultimately passed peacefully with another veterinarian, we will always be grateful to Balanced Paws for the compassion you showed our family when we needed it most.
Tina, thank you for caring. Thank you for your time, your kindness, your understanding, and especially for taking the time to send that beautiful handwritten card. It meant more to us than you could possibly know.
With sincere gratitude,
Justice's Mom & Dad
Thank you, Balanced Paws, for reminding us that kindness still matters--especially during the hardest moments. read more