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    Balanced Mind Counseling

    5.0 (3 reviews)
    Closed 8:00 am - 5:00 pm
    Updated over 3 months ago

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    6 years ago

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    6 years ago

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    Collaborative Psychology Group

    Collaborative Psychology Group

    1.6(9 reviews)
    0.0 mi

    I went to this location because I was at a very tough spot mentally, and it felt like I got taken…read moreadvantage of. When I went in for my first appointment, I was told I needed a referral from my insurance that I did not have. As a result, I was given the choice to reschedule or pay this session out of pocket (roughly $120), with the promise that I would be reimbursed soon (90 days at the latest). Feeling like I really needed to speak with someone, I paid. I went here for a little less than a year, periodically asking when I'd be reimbursed, and I never was. I could somehow never directly contact the billing department, and whenever someone promised to get back to me, they never would. I generally disliked entire staff by the end of this, they seemed super disorganized and apathetic towards helping me. I had other issues with this place, but this was by far the largest. My therapist was fine. It's a shame she represented by a place run like this.

    I am deeply disappointed by how Johanna Malaret treated my mom today during her first session. I…read moremade the appointment for her because she doesn't speak English and was told that I could help my mom fill out her paperwork when we arrived. We arrive and the office assistant couldn't print the paperwork but said that I could fill out the forms online during my mom's session. Not 5 minutes into my mom's session, I see the therapist come out and spends 10 mins printing the paperwork. I asked her if she was still going to have session with my mom, and she said that yes while "my mom fills it out." I didn't understand why she couldn't wait until after the session for my mom to fill the paperwork out and actually have session with her. Then, the hour had even not finished when my mom comes out with paperwork in her hands. I ask if everything's okay and she says that they didn't really have session because the therapist was more concerned about the paperwork, which was not even done. The therapist was by the front desk and I asked her if they had session and she said "yes, but that my mom was filling out paperwork simultaneously". I said "that's not really a session though." And she literally said "I'm really good at multitasking." This was just an awful first time experience for my mom. I intentionally chose Johanna Malaret because I wanted a therapist that would be accessible to my mom. Someone who spoke Spanish and was culturally sensitive. But that wasn't her experience.

    Balanced Mind Counseling - c_and_mh - Updated August 2026

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