*edit* Thank you for your response. To be clear -…read more 1. Let's try not to change the subject. If it had just been about running late, I wouldn't have raised any concerns. Your response also makes it sound like my family was much later than they were, which misrepresents the situation --it's about how someone from your clinic later mischaracterized me to another provider. Framing a loyal client as a "problem" felt discriminatory and unprofessional. If it weren't for this, no one would have been upset. 2. My parents were turned away immediately after arriving, and I received no phone call, email, or follow-up offering care or rescheduling. I believe you had the kind intention to extend the schedule, but your intention doesn't match what actually happened. 3. I'll let future clients decide based on their own experience. ------------------------ I honestly wanted to give one star here--but I know there are good vets working at this clinic. One of them took great care of my cat, and I truly adore her, so I'm giving two. I was a loyal client for 2 years with mostly positive experiences--until I asked my parents to take my cat in for a visit. They speak basic English and brought translation tools, and I had emailed and called ahead to make sure it would be okay. Despite that, they were turned away at the appointment. I didn't complain and simply switched clinics--until my new vet "cat&dog clinic at Bellevue" told me that someone from this clinic contacted to "warn" them about me, without my knowledge. What kind of warning is that? That a long-time client who communicated in advance and asked her non-native-English-speaking family to help just ONCE? It sounds so bizarre and unnecessary --unless it was just gossiping. But gossip leaning on a discriminatory narrative? Either way, it felt unprofessional and frankly disrespectful. It was disappointing to see such exclusionary behavior from a healthcare provider. If you just value basic cultural respect, I'd think twice before coming here.

We give RAH a 5 Star review because of amazing service provided starting with the Client Service…read moreRepresentative, Ira (who is professional, friendly and very informative)to the entire staff and doctors! They have continued to care for our kitties, Lanky and Princess since they were born. We highly recommend the care program they offer. We feel very blessed that they are cared for and we are updated on exams and results in a timely manner. We couldn't ask for a better place to have our babies cared for! Thank you to the entire staff and doctors!

After losing our miniature pinscher of 15 years, I needed to find a place that offered cremation…read moreservices. Tender Touch Veterinary Hospital was incredibly helpful during such a difficult time. I was able to call and get pricing information over the phone, which made the process much easier. The drop-off was quick and straightforward, and they contacted me within a week or so to let me know everything was ready. When I went in to pick up, the package provided several meaningful keepsakes, including a nose print, paw print stamp, some of her fur, a clay paw imprint, and her urn (I chose the biodegradable option). The pricing was very reasonable, and now I have beautiful mementos to remember Pepper by. I'm grateful for the care and compassion they showed during one of the hardest moments a pet owner can experience.

On Monday I called this Vet and made an appointment for my dog to come in. They scheduled me for…read more10am on Wednesday. When I got to my appointment, the person at the front desk did not know what was going on. They said they can't find my appointment. This is the same person I spoke to on the phone on Monday and made the appointment with. They did not apologize for their mistake. They wanted to schedule me to come in at a later date. I am a busy single-dog mom and made time out of my schedule to bring my dog in during my appointment. Their mistake has inconvenienced me and the person did not apologize at all. First impressions are important, and this is a huge disappointment because I was looking forward to coming to this Vet since it has so many positive reviews.

Our previous vet closed down, so we were stuck looking for a new one. I read all the reviews, and…read moresettled on these folks. Boy am I glad I did. They are efficient, helpful, and seem to really enjoy animals (and people). They are really good with our animals. We had just adopted 2 kittens, and took them in for a checkup, and then did a followup appointment. But here's what sets these folks apart from some of the other places we've used in the past. I called to set up a one-year appointment for April, since the cats would be one year old then. But then they asked me a few questions, and suggested that instead we should schedule the appointment for July, since that's when their annual shots would be due, and avoid paying for an extra appointment. Imagine! Doing what's best for us and the cats instead of just piling on unnecessary appointment so they can make some extra money. We've had a series of vets over the years for previous cats and dogs, and were never really happy with the service. SO glad we finally found a great vet.

Learning from the grief of losing Dak, we realized how important it is to have a relationship with…read moreanother veterinarian--especially for days and emergencies when Dr. Miller may be unavailable. After combing through countless reviews of Dr. Matt Slentz, we scheduled an appointment with him this morning for our puppy's (Leo) final puppy visit and vaccinations. Dr. Matt exceeded our expectations. He has wonderful bedside manner, is incredibly informative, and--just as other reviewers mentioned--remarkably generous with his time. He made sure all of our questions were answered and even covered general puppy FAQs we didn't know to ask. His delivery was straightforward and upfront, providing honest professional opinions without sugarcoating, which we truly appreciated. During the visit, our puppy had an accident in the exam room. Without hesitation, Dr. Matt immediately grabbed paper towels and cleaned it himself, without gloves, while the veterinary assistant stood by. That moment spoke volumes--demonstrating genuine care, humility, and a willingness to step in without concern for appearances. He also noted that hand nibbling (as distinct from biting) is consistent with normal puppy developmental behavior and allowed our puppy to nibble on him during the exam, which was reassuring to observe. It is evident that both Dr. Miller and Dr. Matt hold their veterinary oath in the highest regard. Knowing we can trust them brings immense peace of mind when it comes to our puppy's care. This practice should have been a five-star experience based on Dr. Miller, Dr. Matt, and the front desk staff alone. Unfortunately, a **detached, impersonal, and indifferent interaction with Madden--marked by a lack of empathy and engagement--**overshadowed what they truly deserved.

I brought my very sick dog to the Redmond ER to put him down. I was devastated, still am. He was…read moresick but he decompensated so quickly I couldn't find a home vet for euthanasia. I promised him I wouldn't make him go to a vet again, but I couldn't find anyone until the next day, and I couldn't let him suffer anymore. I hate crying, esp in front of people but I didn't care and the staff was wonderful. Within 15 minutes of our arrival, it was over. I couldn't be more grateful to the staff. They were wonderful.

This VEG is not good at all. You would think it is but it's not. The people act like they care when…read moreyou come in. We brought our cat in there who had a UTI. They put us in a room and completely forgot us for like 3 hours. Then I came out to check and like 5 of them were just BS'ing all sitting around talking. We just left at that point after no joke 4 hours. THEN they acted liked they cared again begging for us to stay so they could throw a bill at us for waiting 4 hours. One of the biggest waste of time in my life. I wouldn't recommend this VEG location at all. Had high hopes for them but wah wahhhhhhhhhh (sad trumpet sound)

In this time of Covid, it can be challenging to start new relationships, especially for our pet's…read moremedical needs. Our boy is a Senior (9.5 yr and a Big Dog); he's was showing signs of slowing down, having mobility issues and weight loss. My gut knew it was not going to be good news. Thankfully, we were ale to get into to Brookfield and saw Dr. Wright. Dr. Wright was thorough with her exam, discovered something suspicious in his abdomen area, did additional diagnostic tests which sadly confirmed bad news. What struck me was her compassion, professionalism, her genuine concern for both mine and my dog's well being while speaking with me about the exam results, her recommendations and our boy's prognosis.

If there was an option to leave 0 stars , that would be the right rating…read more After my dog was discharged from hospital i needed to continue giving him subcutaneously the liquids that help him live. I ordered it from Brookfield. Few days later, on Friday afternoon, after not receiving calls from Brookfield, i called to inquire when i can come and pick it up. I was put on 15 min hold. Then they answered that they will not be able to do it, and to contact my hospital back again to get this for my dog. So due to their negligence and 0 professionalism, they endangered my dog's life. This unfortunately is not my first negative experience, but it will be last. Never going back there again.

I have been bringing my miniature dachshund Winnie here for over 2 years now and have always had a…read moregood experience with this vet clinic. Winnie can be quite a handful at the vet. She loves to bark and gets very scared/nervous. The technicians and vets have always taken their time with Winnie and helped calm her down. I really appreciate how well they treat my girl. One vet tech even got down on the ground with Winnie and tried make her feel more at ease around her. One thing I love about this clinic is that they're open on Saturdays. It is so much easier for me to take her in on weekends for appointments so please don't ever change that! I would definitely recommend coming to Loyal Family for your pets needs. They are trustworthy and quick to respond to calls and texts!

I'd been looking for a vet to take my pups to and I can't say enough how wonderful this place is…read morepeople are warm and friendly and they really love your animals. Some services are on the pricey side but mostly everything else is about the same. I love Dr. Hirata.

If I could give more than 5 stars, I would. I highly recommend Finn Hill Animal Hospital. Dr. Raja…read moreis the heart. And soul of figs practice.. He has been our veterinarian for the past 10 years. He has taken great care with our two cats from the time they were 3 months old. He shares typical ailments. That can come up for both breeds, keeps us informed and checks for those in addition to regular check ups. Also, if we need services outside the hospital, he always recommends places that are also 5-star. The staff are also amazing. Everyone is genuine and treats me and my sons with respect as we interact with them.

if I could give it zero stars I sure as f*** would. I lost 2 dogs under the care of Dr. Raja, one…read morewas barely 4 months old the other was just over 3 years. I brought the dogs there because of a staff member, Bianca who is actually in Washington because she relocated up here when I returned. If Dr Raja actually knew the type of person she truly was he wouldn't ride so hard for her but that's not this post. I blame the clinic for both of those loss, and this is the second review I'm leaving my first was deleted because I was honest I. the fact that they refuse to take ownership of the hand they played in Najee's death. if you honestly think I'd allow my son dog to go untreated to later die in his arms you got me f***** up. she was a replacement of the first dog Bianca let die as my son pleaded with her for help crying on the floor. Dr Raja told me he regretted ever treating my dogs I regret it too as they'd both still be here. They can continue to delete my reviews as I will continue to repost.. Because of the clinic & staff, my son has attempted suicide 2 times most recently last week. I had a case against the clinic using there own failed documentation and honored my sons request and let it go but how many animals will come at the hands of what's deemed professional?? when my son text his staff he was told she looked better.. tell me dose she?

Very poor vet care by Dr. Ritchie. We brought are dog Annie in 1-2-26 for a regular checkup and…read morewere told no issues by Dr. Ritchie. We later noticed a bump on her left front leg and brought her back to Dr. Ritchie on 3-10-26 and were told she now had a cancerous grown and that nothing could be done. We went to another veterinary hospital and eventually had a lifesaving amputation of her left front leg. We think that a timely diagnosis of her condition on 1-2-26 might have prevented the amputation. Look elsewhere if you care for your pet.

Sent my wife away with a seizing dog because they didn't have time. Horrible people and definitely…read morenot an emergency hospital

Honestly, this place was my life savor today. My cat Oz was sick over the last 24 hours, wouldn't…read moreeat, drink, or void, and wasnt improving. I called numerous ER vets and every one said they were at capacity or had a crazy long wait time. I was in a panic. Animal Emergency Hospital of Redmond listened to his symptoms and told me to get him in immediately. They streamlined everything. Dr. Hart (Heart?) has been so patient with all my questions, and kind. I am forever grateful for these humans for taking care of my fur baby. Thank you all so much, and I look forward to seeing him soon.

I tried to come here with my dog when she was experiencing a medical emergency on a Sunday night…read morearound 7pm. All of the lights were off and there was a sign that said CLOSED on the door. There was more text but I didn't have time to read, so went to the other local Vet ER which was wonderful. If I cannot count on a vet who says they're open 24/7 to be open 24/7, then we will not be coming here.

Everything about this veterinary hospital dedicated to cats is amazing!The location couldn't be…read morecleaner, more organized or more professional. It was super easy to schedule with a week advanced notice. When I had a schedule conflict come up two days in advance they were able to reschedule me for later that day. It was my cat's post adoption checkup. The staff instantly bonded and accommodated my curious cat. My charge was zero because I had adopted her from a local shelter and no one attempted to sell me anything. Instead the DVM took her time carefully considering my cat's weight, behavior and risk profile. The peace of mind I got from bringing the newest addition to my family here was priceless. I wouldn't hesitate to recommend every cat owner I know come here. This is truly a special place. I look forward to going to my new baby's regular visits and vaccines here in the future. For the last 30 years, I have raised really large parrots. Shadow is the first cat I ever owned. It was so reassuring to know that I had found the right place and set of resources to take care of my new adoptee.

I cannot comment about the vet, however I can comment about the staff and whoever handles phone…read morecalls. Sheena? She's just plain mean so I cancelled my appointment. Unprofessional people are the face of your business. If you want to remain in business, you might act like you actually care about your customers. I would certainly not trust her with my cats.