U purchased yeast from the company. I order 2 lbs, red star yeast. I placed the order.they charged me the same day. I didn't hear from them for 10 days., although I emailed their customer service dept. 3 times. Today I received my package. A one pound package of flies man instant yeast. Not what I ordered at all. They are taking advantage of customers. They are a rip off. Don't order from them. read more

I ordered a case of Hemp milk in March which didn't arrive until April. Since I had a a case left from vita cost, I wanted to drink those first. Just realized the expiration date from bakers authority was May 2020. I will never order from this company again. Buyers beware read more

I ordered 50 Lbs of Organic Cane Sugar and I received two 25 lbs of Baking Flour. I emailed the customer support and sent a picture of what I received and they replied to me saying they were sorry. They asked me in the email if I wanted to keep the Flour at a discount and I refused. I only wanted what I ordered. I received a second package a week later and I could not believe it, it was a 5 lbs bag of Organic Baking Flour. The invoice in the box actually had on it 50 lbs of Organic Cane Sugar. This company is in serious trouble. I WILL NOT ORDER FROM THEM EVER AGAIN. I have been emailing them for 2 days with no response. I gave them my business for the first time and this is TOTALLY UNACCEPTABLE...... read more

Company did a good job delivering our 50 lb bag of flour and yeast. Back in the baking business again! We appreciate their hard work getting this to us in the middle of the pandemic. Have to be a little patient with the shipping- everything is delayed these days. Arrived in perfect condition too! Thanks guys! read more

We ordered a 55 lb bag of Land O Lakes powdered milk which was a low heat, easy to dissolve product. Today my order arrived from Baker's Authority. I received a 55 lb bag of a generic high heat powdered milk. I will cancel the charge. read more

Ordered 2 50lb bags of flour from here during the COVID-19 pandemic. I emailed them after a week to request a status update. They immediately responded and said they were planning to ship it that day. The flour was delivered the next day in perfect shape. Not bad for a company that has been swamped with orders--and it's located in NYC, which as you know has been hit particularly hard. When shipping cost is factored in, the price for the flour was comparable to what you pay for at the store (which has had empty flour shelves lately where I live). I would order from them again. read more

I placed an order more than a week ago and nothing has happened with my order. I have sent multiple emails and get no response. I have asked to cancel my order, and still no response. This is the worst customer service experience ever. In a time like this you would think that companies would value any new business and take care of their customers. Apparently that is not the case with this company. Run away and give your money to someone that will actually take care if you. I have had to file a dispute with my credit card company. read more

This merchandise is simply a scam. Worst products with the worst customer service. Don't buy from them!

No complaints at all. Ordered 50 lbs of flour, and it was on my doorstep in 11 days (7 business days). Customer service was very responsive, even though I didn't really need to contact them. I sent an email a week after placing the order just to check on its status, and I heard back within a few minutes that the order had already been sent to the warehouse for shipping. It arrived a couple of days later. Better than I'd expected, actually, given current circumstances and some of the negative reviews. I won't hesitate to order from them again. read more

I placed one order on 3/21 and a second order on 3/22, both 50 lb. bags of flour. I received both orders 7 days later. All of the people complaining need to understand that Bakers Authority has probably been slammed with orders and it is taking more time to get those orders out since I placed mine in March. They do have chat and a phone # available, if needed. I would definitely order again without hesitation, I have recommended them and I have also mentioned their site to each baking Facebook page I am a member. I have no association with Bakers Authority other than as a customer. read more

I sent Customer Service an email and got a quick reply on the status of my order that received promptly, well packaged, and without any issue. read more

No email, only tries to contact customers via phone call. Cancelled order without explanation or correspondence (aside from calling). Update: They must watch Yelp and google reviews, an explanation email arrived 20 minutes after posting. Still, their first course of action should speak to level of customer service to expect. read more

BUYERS BEWARE: Worst company I've ever dealt with. Shipped wrong products and never made the situation right. Had to dispute charges for refund and after trying to resolve the situation the company blocked our phone #s . Find another reputable company these people have no clue how to run a business. read more

Can order from them online, and even just last summer you could get a decent deal on 5 pound bags of some flours that are hard to find elsewhere if you ordered enough of them. Now they raised their 5 lb prices and you might as well buy from King Arthur and other specialty retailers if going to pay that much anyway. The specialty retailed may even be less. And this from a company that actually owns mills?! Won't be buying from BA again. What a shame. read more

I had read both positive & negative reviews, but gave these guys the benefit of the doubt and placed a small, 1 item order to try them out. Long story short, I placed an order for a $10 item with a shipping cost of $7 something, which was posted for the item. The order was placed and when I reviewed the confirmation of the order sent to my e-mail, my credit card had been charged $28 something, which included "$17" for shipping. It was a holiday weekend, so instead of calling, I immediately sent an email to customer service requesting either a correction to the shipping charge or a cancellation of the order. I then did a google review of my experience thus far and rated Baker's Authority a "1", with a notation that after a follow up phone call to my email I would post another review based on my customer service experience in resolving the problem. (I also told them in my email that I had posted 1 review & would be posting a second one.) When I contacted them by phone, a less than friendly person handled my call. When I gave her my order number and explained the situation, she offered me a lower shipping rate of $12 instead of the $17. Since the item ordered was only $10, I declined that offer and requested cancellation of the order, which she told me was done. I really appreciated them resolving the situation without further hassle, but I am giving them a 2 rating instead of a 3 based on the cold reception I got from customer service. Customer service is not an easy job at times, but a friendly voice and conveying a genuine attitude of wanting to provide the customer with a positive experience with the company goes a long way to promote public relations. read more

After much back and forth (proof of phone calls, emails and names on my part) refund was finally given. I believe the person I first spoke with either quit or was fired and all correspondence was a mess. Hopefully, things run a little more smoothly now for them. read more

Wonderful high quality product sold by a company that aims to please, and it shows. Buying a 50-lb. bag of GF Whole Oat Flour and storing it in the fridge in zip-loc bags has saved me half off the best price I could find elsewhere. Highly recommended. read more

I would NOT recommend purchasing from this company ever!!!! I recently purchased a 5-lb block of Bella Francesca mozzarella cheese from their website and paid over $80 in shipping (next day). After 4 days without receiving a shipping notification, I contacted the company to inquire about where my item was since I had paid for overnight shipping. Later that day, I received a notification that my cheese had shipped. When my package was delivered....I opened the box to discover they sent me the wrong cheese. The 5-lb block of cheese that arrived was Jacobo's mozzarella cheese. I was extremely disheartened and contacted the company immediately. They asked that I send a picture of the cheese that was delivered along with a picture of the box/shipping label and packaging. Really?? So I sent them a picture per their request and NEVER heard from them again!!! This is NOT acceptable and is truly shoddy customer service!! I am really upset that THEY messed up and they did NOTHING to make this right!!! Do NOT order from this company!!! Bakers Authority needs to be sued. They don't uphold their end of a business transaction which is unethical, unprofessional and illegal. read more