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    Baked Beads

    4.7 (3 reviews)

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    Ferro Estate & Custom Jewelers

    Ferro Estate & Custom Jewelers

    3.3(23 reviews)
    22.4 mi
    $$$$

    The manager (I believe he's called Brian) and staff were rude and dismissive. They acted as they…read morethey were doing me a favour to sell me an item I was interested in (I did not purchase it). Also, there were some discrepancies between the quality of the item and what I later learned. Prior due diligence is important before purchasing something at this store. Finally, all the warning signs about their display cases are phony. I accidentally touched the surface of one and nothing happened. Reading the manager's response to their negative reviews makes it obvious he spends more time refuting the reviews and shaming the reviewer rather apologizing for his behaviour.

    This store has a beautiful array of jewelry and I enjoyed browsing. The owner and his wife were…read morevery cordial and helpful when I bought a necklace. That changed quickly when I decided to return the item. My main complaint about Ferro Jewelers is that they misrepresented the content of the necklace that I purchased. I was told that it was 18k gold but discovered later that it was gold plated over sterling; there's a big difference. The owner, Brian Ferro, was very reluctant to refund my money, stating that most of the necklace was solid gold except for the plated clasp. If I hadn't brought a friend/experienced jeweler along with me to refute what he was saying, I don't think I would have gotten my money back. He finally refunded my money but was quite irritated about it. I would venture to say that when most people attempt to return something, he is able to confuse them with his "jeweler talk." Fortunately I had my own jeweler with me who knew the truth. I got out of the store as quickly as I could. Buyer Beware!

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    Ferro Estate & Custom Jewelers
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    Baked Beads - jewelry - Updated May 2026

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