Reached out to them because I lost one earring from a pair I had purchased at a local store where I live. I was hoping I might be able to buy a replacement because I really loved this pair of earrings. They were wonderful! They offered to send me a replacement for free! Now that's customer service. I would happily have paid, but what a kind offer. Just received the earring in the mail today and they actually sent me a whole new pair. I love their product and now I love their company, too! read more