My previous experience was, I believe, an exception. And I did get a reimbursement check from the…read morestore although it was delayed. In the meantime, I moved back to this area, and have bought a number of great quality shoes from Sole Mates Shoe Store. The in person service is far and above any other store for miles and miles. The selection is amazing. My family & I are now big fans of this place. If anyone has funky hard to fit feet this is the place to go for top quality footwear and fittings!

They got rid of name brand shoes and I didn't see on shoe or Sandal under $100…read more I saw shoes and sandals for 150, 200 plus. Who will shop there?

I was in need of new running shoes and I had the best experience at MedVed. I worked with Elizabeth…read moreto film and evaluate my gait while on the treadmill and she provided a thorough breakdown. She then pulled three different shoes and explained the benefits of each and why she was recommending them, and I left with a great zero-drop shoe that will fit my needs very well. The knowledge and customer service from the staff here is excellent, and the extensive evaluation (that's free of charge!) is well worth your time.

Recently I had to see a doctor regarding my hip. While being examined the Physicians Assistant…read morelooked at my feet and suggested I get a better sneaker-shoe for support. He named a few stores in the city and I chose this one. When you arrive they discuss your needs and listen to any medical advice your doctor gave you. Next they take your size with the old-fashioned foot measurement tool, seldom scene these days. :) Then they take you to a machine and scan your feet and point out where your problems are and explain it. I told them I do a lot of walking for my photography. Then they'll bring out a few pairs to try on and walk around in. I found a pair of sneakers I liked and bought them. $129.60, a good investment. It's a nice store and they sell a variety of things, check it out!

After spending close to $400 on two pairs of shoes for myself and one for my wife with insoles, I…read morenoticed that the heel had rubbed and put a hole on the inside of the shoe after only using them infrequently for a couple months. When I brought them back to the store, they told me there's nothing they could do and that I had to go to the manufacturer myself in order to get a refund. They then proceeded to try to sell me another pair of $200 shoes. It seems to me that if they're going to custom fit a pair of shoes and they don't do a good job, and the shoes wear a very short period of time they should replace them. Furthermore the assessment of my feet. The second time I went from a different person who was completely opposite of the assessment. I got the first time.

Mind you, when I walked into the store, I had no real intention of buying sneakers. But spoke to…read morethe saleslady for a bit and she told me to just try one pair on. I needed them for trip to Italy where I would be on my feet way more than usual. Totally surprised that they were way more comfortable than I ever imagined. Well, I'm back from my trip n wore these fabulous sneakers every single day. No aching feet and felt great each and every day So step outside of your box once in awhile....you may be pleasantly surprised too!

My company uses this company for work shoes. Nice brand for ESD shoes, Reebok, timberland, etc. The…read morecustomer service was great! They really appreciate your business.

I'm working out lucky found place close to me that was open found different styles gentlemen…read morehelpful & curtious glad they were open I told everybody bout this store they've also gone on there days off & gotten same great service we're currently doing the outage at Ginna nuclear power plant . Thank You for being there for us . Its greatly appreciated.

If I could give the Deep End a zero I would...when calling to inquire about a refund due to late…read moreshipments on suits, I was immediately interrupted and told not going to happen. When giving reasoning why a full or partial refund would be appropriate I was hung up on. Having swimmers over the years, this used to be a reputable business, however, given the current situation and attitude towards the customers, I would say you are better off using an online service. The days of their quality customer service are a thing of the past.

These ladies were amazing in their customer service! They treated me and my grandma with respect,…read moreand got me the tech suit I needed for states. Also, I gained a lot more confidence in myself as soon as I out the tech suit on. These ladies were super supportive as well as friendly.

Awesome shop for racquet sports. Love that you can trial paddles and racquets before you buy. They…read morehave a bunch of paddles/racquets that you can rent, there's a small fee per day ($5-$10 ish depending on how many racquets you're borrowing) and if you decide to buy a raquet from them, they will apply up to $100 of loaning fees toward your racquet. You can also rewrap handles here, they will do the installation for you or you can wrap it yourself. They had a pretty good variety of different grips you could choose from. I had them do the wrapping for me and it looks great, professionaly done. I've really never heard of someone having a bad experience here. Seems to be more or less the go to place for many racquet sports players. Their prices are on par with buying on the internet or below from my experience. Customer service was pretty good, they can get busy and it's a smaller store so that can be difficult if you have a lot of questions but the salesman was really good about truly focusing on who he was helping rather than leaving that person hanging to help many people at the same time. As long as you can be a little patient if they're busy, it should be overall, a really positive experience.

One drop and the racquet cracked. Have the same racquet that I bought from babolat and no problems…read more Saw a deal and got what I paid for. Customer service person laughed because I asked about a warrant. wouldn't recommend this company!

I came in right at opening, disclosed immediately that I was a walk-in, and specifically asked if…read morethat was okay. Store associate Rebecca told me it was absolutely fine. I also came in prepared. I had already researched the brands you carry, knew what I was looking for, and even offered to show Rebecca the list on my phone. Out of courtesy, I also told her that if she already had ideas in mind, we could absolutely start there. So we did. I clearly explained that I had lost a significant amount of weight and needed supportive bras with lift, side support, and structure for softer tissue. Rebecca was pleasant, offered options and so forth, but became harried as the fitting went on, especially once an older associate started inserting herself into the process. The low point was when I asked about specific brands your store carries that I had researched and the older associate cut in before Rebecca could answer to say, "I can tell just by looking at you that those aren't going to work for you." And if looks could kill... That was presumptive, rude, and not the expert service your store claims to offer. It only got worse from there. I could hear them whispering and talking about appointments. I even asked if I was taking up needed space and was reassured that I was fine and should take my time. Then later, when I stepped out with a size question, I was abruptly told by this older associate that I needed to "wrap it up because we have appointments." That is not how you handle a customer you already welcomed in and started fitting. If walk-ins are truly okay, then don't make people feel like a burden for believing you. I bought two bras, but I would have bought more if I had actually felt respected beginning to end. Rebecca was not the main issue here. The older associate's attitude was. As a customer service professional myself, here's a free line your employees are welcome to use. Maybe print one out and put in your office for safekeeping: "Hi, I'm so glad you came in. I do want to let you know we have appointments arriving soon, so I may only have about [X] more minutes with you today. I'm happy to keep helping you during that time, and if we need more time than that, I'd be glad to book you for a dedicated fitting so you get the attention you deserve." That is how you handle this professionally.

I went to this store with no expectations. Come to find out they had my bra size and even were…read morehelpful in trying on some that I selected. I bought 3 bras that day along with the cleaning solution to use (since I had ran out of what I had). Overall, the service was good. I do believe they need another person since they were quite busy helping other people. It was a wait before I could get into a changing room. I do wish they would carry the Fit Fully Yours brand so I don't have to order that bra each time from LiviRae Lingerie in Atlanta. The value is about the same for other bras I've purchased in other states.

I've purchased a lift chair and rollator from WMS/Brighton and both experiences were cordial,…read moreinformative and thorough. I've just picked up my new AeroCarbon rollator that is nice looking, extremely lightweight and easy for me to handle. I'm looking forward to using this device during my walking exercises. Cass

Marissa was very helpful and patient. Being short, I had to find just the right walker that I…read morecould get in and out of the car easily. Phooey with trying online- it's counterproductive. Go directly to a store.