After having my property mismanaged by another company and then trying to manage the property…read moremyself, I decided to hire your Intown home property management group. I have had a positive experience over the last 2.5 years. They have found good tenants that have paid on time monthly and that have taken care of the property. They have managed the maintenance appropriately. They have made sure we have been complaint with my HoA requirements as well. After a stressful initial 2 years prior to using this management group (which included an eviction and major property damage), I am very satisfied and grateful l for the low stress and more hands off experience that I have had with your Intown property management.

If I may... This outfit is an absolute joke. The lack of insight and the flat-out cluelessness you…read morewill encounter will boggle the mind. Go ahead, hire these ridiculous folks if you somehow have either 1) a spanking-new property in utterly immaculate and swanky condition, or 2) are prepared to invest literal thousands into getting your rental property into spanking-new, utterly immaculate and swanky condition (and even then ... good luck). I'd like to share with everyone the parting email I sent to Stephanie (one of the owners and the face of the company), as it is the easiest way of sharing our experience. Also, having ultimately decided to sell the home given the thousands we invested at Stephanie's direction (and the thousands more she insisted upon that we roundly rejected), I have included a link to the listing. This is to prove to you the beauty and charm of the home we were hoping to rent out. Anyway, here's the parting email I sent after receiving the refund for the required $500 deposit: "I received the refund. Also, pro tip: your website and official business correspondence should include a disclaimer -- in bold text -- indicating the fact that you only manage model homes in utterly impeccable condition and that all clients in the real world who hire you stand to make no true profit from the rent collected. On the contrary, the minimal surplus will only go towards paying back the debt incurred in getting the property up to your "standards". In all seriousness, I know you claim to have knowledge of "what renters expect," but I've worked in the Atlanta rental industry in one capacity or another since 2007 and I have not once encountered a prospective tenant who had even a fraction of the expectations you claim for a single family home. A Post-like, cookie-cutter apartment complex ... maybe. But a home FOR RENT??!! Not once. And I've leased homes larger than ours and in conditions FAR inferior to ours for *more* than we were planning to ask. The most frustrating thing here (aside from having now invested over $10K in a rental -- a freaking RENTAL ) is that I'm being forced now to speak in defensive terms about the rent-readiness of the house, when it is factually beyond ready. It is gorgeous. Damn-near immaculate. And any property management company with a clue would, weeks ago, had a family living in it and enjoying it. I also find it appalling and reprehensible that you would not at least give your client (who has hired YOU, remember) the opportunity to list their home when they see fit. I'd understand if it was a slum, if it needed cleaning, or perhaps even if it simply wouldn't show well. But after the $10K we invested at your direction, ours is so so SO worthy of listing and showing and leasing. I'm beyond disappointed with you and your company, and I will advertise that disappointment and dissatisfaction as far and wide as I can. Signed, Dumbfounded" And a link to the for-sale listing: https://www.realtor.com/realestateandhomes-detail/M5561471409 Seriously, y'all. Steer clear.

Community & Council Realty is exactly what their name states - a company that brings its customers…read moreinto its inner-circle while providing thoughtful, superior, yet gentle advice during your real estate journey, essentially making you feel like family. Our agent, Sarah, jumped right in to ensure our home would sell quickly and painlessly. Her easy-going demeanor, knowledge of buying and selling real estate, and her 24/7 availability made for an incredibly smooth process. Sarah along with Community & Council Realty are highly recommended and we look forward to continue using their services on our journey to becoming real estate moguls!

I gave considerable consideration before I decided to write this review, but the interaction I had…read morewith Tim was memorable in a negative way. Awhile back, I inquired about a property that I was very interested in and I was I met with a hasty and cold reception from him. He never responded to my questions about safety concerns or pet restrictions and when I decided to reach out again, I was disregarded. Perhaps he was having an off day, but that is no way to treat client.

Long, professional, rewarding relationship! Cooper Brown…read moremanaged my rental property for over 20 years. This team has a sense of urgency, and professionalism that is hard to find in a property management company. I can't recall having a vacancy last even a month as they were able to find tenants quickly with a reliable payment history. When maintenance issues arose they were quick to notify me, present solutions, and hire the right individuals to resolve the issue. They are well versed in household repairs so they are able to keep the cost down and vendors accountable. They also kept the tenants happy throughout the repair process as well. I was fortunate to have this team work for me and would hire them again without hesitation. David, Steve, Nicholas, Jason and team did and continue to do an incredible job. Thanks for your help over the last 20 years! -George V

On April 9, 2025, a water leak originating from the bathroom of the unit above mine -- managed by…read morethis property management company -- caused my ceiling to collapse. This has resulted in significant property damage that remains unresolved to this date. I contacted Nicholas at this company immediately following the incident. While the company did acknowledge responsibility for the damage caused by the unit they manage, they have since failed to follow through with any action. No repairs have been arranged, and I have not been offered any compensation for my damages despite their acknowledgment. This is the second time this same unit has caused damage affecting my property. A reputable property management company has a responsibility to ensure that the owners they represent maintain their units to an acceptable standard -- particularly when neglect directly harms neighboring residents. This company has acknowledged fault yet still failed to make it right. I am requesting that this company take immediate action to: 1. Follow through on their acknowledgment of responsibility and arrange for full repair of my ceiling and any related property damage. 2. Compensate me for all losses incurred as a result of this incident. 3. Take corrective measures to ensure this unit does not continue to cause damage to neighboring owners. This company's repeated failure to hold their clients to a basic standard of care -- and their inaction even after accepting responsibility -- is a serious concern that reflects poorly on their business practices. I am seeking the BBB's assistance in reaching a fair and timely resolution.

They were always so helpful and communicative, they walk us through every step of the way selling…read moreour house. They made it as painless as possible. We have purchased and sold a home with them and Andrew has fought for us on both instances. He got us a great deal when buying and also made sure we got the most of our money when selling. I trust them and will use them again when we're ready to purchase again!

Me and my wife just bought a new construction house and sold our old house with NRG and it was…read moregreat! Unfortunately we were not able to sell our house for as much as it was valued over the summer but even in the current economy, Andrew was able to take amazing pictures and videos, prospect a lot, and eventually landed us 2 strong offers. He was able to leverage those 2 offers and eventually went under contract for OVER our asking price. After hearing other stories and other nearby comps, I felt extremely happy with how our situation unfolded. As far as our new build, Andrew held our hand the whole way and helped us through this process. From securing the lot we wanted all the way to the closing and final walk through. Super grateful for the great customer experience they provide.

Delays application as long as they can to steal application fees. F**ked up…read more Cant get a hold of a single real person. Just AI Thanks Cobalt!

Crooks. DO NOT MOVE HERE. Kayla Ibarra "The owners have the right to have management tow vehicles…read moreleft on site not being used. The issue is, other residents are also actively paying for parking, and a car not being used takes up a valuable space. The parking lot is limited and not able to support a car not being actively used. We asked you to move it previously beginning in November, and notified you it would be towed if not. I recommend leaving it somewhere else in the future if you are not using it." So why did I pay for parking? An unused car and a car that is abandoned are 2 different things. "Valuable space". Yeah, it was valuable to me, and I paid for that parking. Where else would you suggest I parked? I guess anywhere else because Cobalt is guaranteed to steal from you in anyway possible.

Pamela Mathis was very welcoming and straight forward very professional made sure everything was…read moreready on time for me and my family to move in she communicated with me very well and was patient with us being first time renters

if you're tenant this is the worse property management ever. do not rent from them, they do not do…read moretimely repairs no matter how important or critical. They do not have a number where you can reach any person. I have lived at my place for 3 years and I have NEVER met anyone from the company nor have any of the maintenance workers that have came by, I don't even know where they are. Even now, they are allowing a neighbor above me to create a nuisance and they have not responded even though it's someone who is not authorized to live There.

I am writing this to warn anyone considering working with Rachel Patel and John Bailey. In a recent…read moretransaction, I believe Patel committed fraud, and her broker (Bailey) refused to make it right. While I am filing a lawsuit and plan to eventually recoup the money, to date, this has cost me over $1800. On December 8, 2024, I toured 3338 Peachtree Rd NE, Apt 1905 with Rachel Patel. I asked if there were any fees outside the rent. Rachel explicitly stated there were none. Based on this information, I filled out the application agreement on December 9, and was approved with a move-in date of January 1, 2025. There was a $1750 "reservation fee" and a $75 application fee required to submit the application. The $75 was non-refundable, but the $1750 was refundable unless I failed to execute the standard lease. When I finally received the lease on 12/17, it was materially different and not a standard lease. First, it included multiple undisclosed fees that directly conflicted with her verbal representation and the listing itself. These fees included a $350 pet fee, a move-in fee, and a rekey fee. Additionally, the lease contained an entire page at the end of "special stipulations" that were absurd and non-standard, essentially obligating me to repaint the entire apartment after one year of tenancy. I also found out by a little digging Patel lied about her involvement in the property. She was not just the broker; she was the owner (she is connected with the LLC listed as seller on the lease). Because the lease was non-standard and did not match up to her verbal representation, I had the right to refuse to sign and get the $1750 back. When I brought this up, Patel responded dismissively. She claimed the fees were normal and gave me 24 hours to agree to the lease or she would relist the property. This ultimatum directly contradicted the terms of the agreement, which provided until January 1 to finalize the lease. I then escalated my concerns to her broker, John Bailey, on December 22, outlining the non-standard terms and requesting either the removal of the special stipulations or a refund of my deposit. While he initially responded by waiving the move-in fee, he ignored my follow-up communications addressing my concerns with the non-standard special stipulations on the lease. As a result, I filed an ethics complaint with the Georgia Real Estate Commission regarding this experience. I strongly advise against working with Rachel Patel or John Bailey. Similar complaints can be found online, including a Yelp review describing a comparable situation where another individual lost $3,500. Patel is a nasty person who will get more and more demanding as the process goes on. In my opinion, she tries to take advantage of people. For example, she tried to get me to move my move-in date forward simply because she was leaving town and wanted more money. It was laughably unprofessional and I told her no. My advice is to not do business with either of these people.

These people are thieves and crooks. They literally stole my money. Do not apply for any rentals…read morewith this company. They use trickery to get you to pay a reservation fee that's NOT required then try to force you to sign the lease earlier than you want. I started to dislike the fact that they were trying to force her to sign the lease as if the owners was desperate And couldn't afford their own mortgage. The Atlantic building is old and not worth it. It literally needs a lot of work inside. There are better apartments or condos to rent that are modern. After you pay a hefty fee as a deposit, you still have to pay an ADDITIONAL deposit to the building to use the amenities that should already be included in the rent. I do not recommend this company at all. They refuse to refund my $3500 knowing they are in the wrong.