Eric is fantastic! Talented and kind! He was able to hem a pair of jeans for this short girl in…read moretime for a trip..same day! Would never know the jeans were altered! Will be a repeat customer! Thank you Eric!

I am not one to give bad reviews, unless its food. But for what I paid and for as long as it took I…read morefeel I must speak out. This was a very rare coat..in fact I bought the last one. I took it in to be tailored as it was a bit over sized. When told that wasn't something he wanted to tackle.. I asked to have a zipper installed as I am a disabled vet and had problems with the original snaps... long story short he removed my snaps (The zipper was behind so no need) installed fake "Rivets" and didn't even seat/secure them with a tool..just pushed them in "Plugged" the hole with them. Well I lost two of them the first night I wore it. I found them on the floor. I ordered a tool to see if I could seat them, but I bought cheap wrong dies that wouldn't work. The second night worn, the zipper tore loose from the hand stitch. All in all this was beyond a shoddy rushed job that I waited over a month for. I paid $200 for the coat and $150 for this "Work". I didn't take it back and complain, I figured this is the work they do and didn't want to wait weeks again to wear a football jacket when the season is about over. I know how to sew (Thanks grandma) so I will take the $150 loss and just do all the work all over myself. So maybe I got a bad day job, I don't know...but I am throwing this out there to all. If it happened to me with my prize item..I would think hard about giving them your item. I am adding pictures of rivet heads, holes in jacket and zipper and stitching.

Was glad to see a local, storefront shoe repair shop in Pendleton and decided to try to support a…read morelocal business. After showing him the two pairs of shoes that I needed to have repaired, he said one of them couldn't be repaired and then tore the other pair apart even more. He took a $5 deposit (the total amount I am used to paying for similar small repairs the next town over) and charged me $19 when I picked them up! Still, I thought I would try one more time, so I asked about a leather cushion which had taken on the smell of the puppy that kept sneaking onto it. He convinced me to purchase a $12.80 bottle (TINY bottle) of liquid that he guaranteed would remove the odor. I also asked if he could repair a pocketbook handle and trim. He said he could and that I wouldn't even be able to tell he had worked on it...Well, the fluid I purchased did not work, and he charged me $40 to repair the handle and it looked AWFUL! Crooked stitching bumps and lumps where the repair was made - just sloppy. He said it was the fault of the original handle "melting" when he tried to repair it (even though he knew it was synthetic when I left it with him) and asked what I thought. He didn't really care, though, as he still charged the$40. I handed him a $5 off coupon I had gotten at the grocery store, which he started complaining about since he had "paid $600 to run it in September since that is when the students would be back and they had the money." I also told him the product I had purchased didn't remove the smell. He became very gruff and peppered me with questions about how I had used it, etc...Although I told him I had done exactly what he said to do. He said he would refund my money if I returned it. My daughter was going that way later on, so I sent the bottle (very little left after using it full-strength as he had said to) with her. He refused to give her the money back because it was empty! All he cares about is $$$$$ - better off buying new shoes and a new purse next time!

Fixed bottom of my boots quick. They are the best. Highley recommend them to people in area.read more

Brought in a golf club travel bag that needed a new zipper. Tough job and I couldn't find anyone…read morewho wanted to tackle the task. Took a little longer than promised, and it wasn't inexpensive, but I'm happy with the finished job for sure. Definitely wanted to patronize a local business, and I'm really glad to have my bag repaired. Give this guy a shot. Actually think he opened up on Sat just so I could retrieve my bag.

one of very few old-world cobblers left. I'd trust him to…read morefix any leather garment! Friendly, competent service.

I really enjoyed my first visit to City Shoe Shop in Maryville (Jan 2023). There I met the third…read moregeneration owner Jim and found we had much in common. I brought Jim a pair of sneakers made by SAS (San Antonio Shoemakers) with a broken eyelet. SAS provided me the new eyelet set and Jim did a wonderful job of installing the new eyelet. It's worth a bit more to buy American and well worth $11.00 for Jim's service. Thanks Jim, they are like new!

Great guy. Knows his craft and was able to repair my boot heal in a day!…read more I highly recommend Serge.

Geppetto is the finest she Repair person I have come across in my 78 years of life!…read moreLove going to his shop and getting such quality repairs!

Excellent work and speed of return. I take all my shoes there usually for cleaning sometimes…read moreresoling.

I have been taking all of my Chanel, Gucci, etc shoes and handbags and belts to this vendor. At…read morefirst, he was a kind and attentive store owner. He did excellent work at a fair price. Something has changed and now he gets frustrated REALLY easy and has to be told instructions over and over and over again. He has had some of my items for a while now, and each time I come back either something isn't complete or has to be redone and I have to repeat the exact same instructions from the previous visit. I understand why some items have taken a while, but I know that he is not working on my other items in the meantime because he is "too busy". He is now openly expressing his frustrations with me when it is he who doesn't understand and doesn't write down or remember the instructions. And when giving the instructions I don't feel confident he understands them. While there is a language barrier, it isn't that. He doesn't like to "hear" what you are saying when he is frustrated. Which is almost every time I come to check on my items. I watch other people come into the store while I am there and he treats them like they are royalty. I feel like since I am a returning customer, who brings a lot of high end business to him, he should treat me the same or better! I have a lot more purchases that I was going to bring to him. I will not do this now. I will ONLY bring new items to him if I can't make it to Atlanta due to his customer service. Make sure he gives you a timeframe of when the items can expect to be completed and that he writes everything down and you should be fine, I hope. I will edit this review if his attitude changes.

Nice guy, great service, he was able to repair my boots (new heels) the same day at an affordable…read moreprice.

Had my father's favorite boots repaired. Gentleman was kind, friendly and efficient. He asked us to…read morecall back the next day. Just picked up the repaired shoes and they look amazing. Thanks for everything! Also very reasonable price. We were quoted 2 to 5 times the price at other places.

Every time I go to Brian Shoe Repair, I am treated so politely and the work is phenomenal! I've had…read moreseveral things fixed - Shoes pocketbooks, etc. and Brian does a marvelous job. I highly recommend him.