The facility was a great place to spend a family vacation. We went in June 2025. Would for sure recommend the complex with families - but has some opportunities for improvement. Improvement Options: - Sargassum sea weed is built up into mounds. Therefore beach is not accessible. Not a resort issue but need to be mentally prepared. - Restaurant dining is biggest disappointment. Caliber was great regarding taste, but access via reservations is horrible. They were all full weeks in advance - yet hotel employees directed to App. Food service delivery is slowwwwwww. They could improve accessibility but improving food delivery at table such that turning tables quicker. We spent 2 hours at one restaurant and was not complicated. Fortunately the dining in the buffet of Yucatán was always good and well optioned. - Traditional pool side hogging of lounge chairs was problematic. People rush to "reserve" a spot then leave for breakfast. The resort would benefit from doing spot checks and taking towels if not readily occupied. - Little was provided to us for orientation about resort and sister properties. Was sort of self-learned. Pluses: -Two room family suite was great. Had a kids room with pullout and single bed and other room with two fulls pushed together for adults. Ample space. - No room keys to take everywhere. Room keys was integrated in wristbands. - Grounds are very well maintained. - Room was modern and no issues or concerns. Had an issue with TV not working and they fixed quickly. - Very kind staff members everywhere. - Life guards were there to protect and not be your friends ... meaning they actually looked for kids safety. - Pool furniture (loungers) were in great shape and sturdy. - Drink options were not top-shelf but good enough and not plastic bottles. Glasses were small but sufficed. Kids care and teen camp were great!! Our kids were begging to go back every day. Again very pleased we choose Bahía Principe Grand Tulum for our family vacation in June 2025!! read more

Bahía Príncipe - Beaches Near Me - Tulum, ROO

We went to the bahia principe for my birthday and the room was terrible it was dirty it had bugs and then on my actual birthday I got in the shower and shower water from the guest above began to leak down from the ceilings all over me at that moment i looked up to a ceiling full of black mold too also the soap dispensers were rusted and empty it was the most disgusting experience and I was promised by Bahia Principe to receive a call within 24 hours to assist us with receiving a solution it has now been over a month and i still have not heard from them also had to dispute a gift shop payment because they charged me 200 on a 55 dollar tab then tried to lie and say it wasn't them they are thieves and filthy 0/10 I WOULD NOT RECOMMEND ILL NEVER RETURN read more

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Mucho actitud y servicio siempre tienen faltantes te diseña espera un momento y es 30 minutos los del buffet se la pasan en el celular platicando mientas tú esperas y te ignoran read more

Terrible experience, service was terrible, slow and rude. Food was awful, might as well eat cardboard. The restaurants were always fully booked. The quick food places were like snack size and not enough food and barely cooked. The drinks were watery and barely any alcohol. Had broken AC which they didn't believe us, told us they fixed it and my husband had to March down to the lobby at midnight for someone to believe and then we had to move rooms in the middle of the night. Horrible experience I would not recommend. Additionally everyone asked for tips when gratuity was included in the package. We had no bath towels or wash cloths for days even upon request was told an hour to get them while my husband had to towel dry from his shower with a hand towel. read more

Has potential to be beautiful and give a great vacation. Here are our observations.. we had a family trip with our kids and a friend so a family of 5. We are well travelled and have tried all inclusive a few times. The rooms (we had to book two) are spacious and the beds are big. The room cleaning service is ok but they don't change the sheets during the week and it's pretty humid and hot here so after a few days not the best. The al la carte restaurant booking thing is a joke.. with the package you only get 4 nights of a week in the a la cart restaurants.. but getting good times is hard and when you show up the food and the effort is not worth it. I think the food was terrible. There is a huge seaweed problem here and that coupled with waves meant we had no access to the sea even for diving, sailing, kayaking or swimming. I believe we just had 60 percent occupancy here because of covid but that is enough.. you stand in line for everything.. especially the front desk. Our favorite spot for cocktail or coffee in the morning was the beach club.. but that is not included.. it's extra payment.. Activities organized by the hotel are not really well coordinated.. we went on 4 trips while there but went direct to Viator or trip advisor because then you don't stand inline and you don't deal with ambiguity. I did try to speak to a manager while here to give feedback but they were not to be found. We spent about 8k for flights and accommodation . I feel we could have done much better that at Bahia. The website pictures may lure you in but beware, when you peal back a later it's not all the sweet. read more

Bahía Príncipe - Seaweed. - Beaches Near Me - Tulum, ROO

Day one: we were not happy.. My husband and I asked for a king size when we reserved and we got two full beds next to each other. We go to the pool and its nice but closed at 6pm so we had to take the kids out. We didn't mind that.. We were hungry so we walk to the buffet to eat and they tell us that they don't allow men to have sleeveless shirts. Ok, we didn't mind that and went all the way to our villa and he got a T-shirt.. Mind you this walk is very long. We came back and food was nice and social distancing, service was good and sanitizing was good. We go to the room and realize the air conditioner is loud as a train. It was so loud we couldn't hear the tv or sleep.. tried the phone to call the front desk.. the phone doesn't work at all. Tried the 800 number on the website and it says its disconnected. Tried the Mexico line and that worked. Someone came to the room in about 20mins and was polite to us. Immediately could tell that something was wrong with the A/C and the phone.. told us someone from management would come within 20mins. We reminded the maintenance guy that if they try to call they womt get through because the phone doesn't work. It is now 1:20am and we are wishing we were home... In our king size bed cuddled up and not in separate beds and with our nice and quiet A/C. It is now 1:44am and I am debating if just sleeping without A/C and risking that as soon as I fall asleep the manager will show up or just staying up and wait to be changed to a room that has good, quiet A/C. It is now 1:50am, I have decided to try to sleep without A/C.. The manager came and took me to see some other rooms to offer me To change to. The rooms had the two little beds and not a king but at least didn't have the noisy A/C. We were promised that someone would know the next day in front desk to help us find our new room. We let the manager know that we wanted to get food but couldn't leave the room because our kids were asleep and couldn't call Room Service because the phone didn't work so he offered to send a Room Service employee to take our order. It is now 2:18am. To be continued.. Update: Day 2: we got a call from public relations called us at 7:30 or so. Offered to come to our room to talk at 9am. He was on time and we showed him. He offered to either movw us to another room or fix the a/c whenever we were going to be out. We agreed. He asked what he could do to make things better. He gave us what we asked. Later someone from the kids camp approached us and offered to keep the kids all day! They were happy to go and had a blast! Thought the day my husband and I ate some of the best food and had some of the best drinks of our life. The service at the Yukatan was AMAZING!!! As well as the Kids Club service. Things ended up taking a 360 turn and I couldn't be happier. I would say that we would return to this place. read more

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-no hot water -no child friendly -no room service -no clean towels -no access to resort amenities (extra fee) -no toilet paper -no early check-in -no concierge -no beach access (extra fee ) or public beach ( which virtually doesn't exist because all the bars are next to each other blocking access to the beach which actually it is public) -yes free parking -yes rude staff -yes expensive -yes big/clean apartments -yes laundry read more

This review does not intend to go against the staff but how the company is manage and all the "BUTs" in between. 1. If you are traveling with different families, MAKE SURE you book your room separately 2. Wear your mask, people in Mexico are just getting Vaccinated, protect yourself, protecting others 3. They use a company called "Coming2" they are very BAD - will review them separately Before arrival: 1. Shuttle to Hotel is NOT FREE, $50 per person or $159 for a private (roundtrip) 2. It was hard to get someone over the phone to actually make sure my PRIVATE shuttle was good to go 3. We had 3 reservations, under 2 different people; however, that was a huge painful process 4. 2 people were coming from one place and 1 was coming from another City. However, because the reservation was under 1 person they were not able to book separate shuttles. Even though they had 2 different rooms 5. Since we were staying 5 days, we had 2 dinners included. Scheduling those were painful too Arrival: 1. Check-in process was smooth; however, the staff were overwhelmed with system issues that rush us to check-in and didn't mention about any of the amenities and things we want to hear of the hotel 2. The hotel and the shuttle company are in the same place, went to see if the shuttle company was During the Stay: ENTERTAINMENT TEAM - thank you for everything you do. This is the heart and the core of this hotel, without them the stay would not be the same. They were communicative, involve with the guess, talkative, informative and always there for any question we had. Also the show ORIGEN is one of the best shows I have seeing during any of my stays in a "All inclusive" - this is a MUST GO. The tickets cost $5 which is very affordable for the QUALITY OF THE SHOW! THE SHOW IS GOING TO BLOW YOUR MIND! The food and the staff were always friendly. They company really needs to work on making sure the communication between the guess and hotel is great even before the arrival. read more

Mixed feelings about this place....Not what I'm used to with all inclusive stays. No mini bar , room was cute but nothing to go bragging about . I don't know if they do or not , but I'm sure they probably don't but if not they need to offer complimentary golf cart service , because you can easily get lost trying to find your way around because the posted signs for directions can be confusing. Also one of their best restaurants is not within reasonable walking distance. The buffet was not impressive at all, all I got was food poisoning which literally ruined the rest of my stay here . I spent my last day , with my face and ass in the toilet, which is also bad because there is no fan to circulate fresh air in the bathroom read more

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This hotel is a 1.5 star on it's best day. The rooms are musty, damp and very outdated. Even though we had booked months in advance, all restaurants were full and only option was their buffet....UNACCEPTABLE! There was NO ONE designated to book excursions or events, as a matter of fact if we didn't walk around, we wouldn't have found out about any happenings at the resort. Our party of 12 was split and put in rooms in different buildings....IT MAKES NO SENSE THAT THIS DONE. This by no means is meant to be anything against animal lovers, but it would be nice to be forewarned that there may be animals climbing the rafters while you eat. Would not recommend! read more

Updating my review. The first day and the check-on process was rough. Their website is horrible and misleading-any "2 bedroom suite" that you get includes a bed in one room and a sofa that turns into a bed in the second room (says 2 beds on website). We couldn't get their website to let us make restaurant reservations, and when we checked in they told us all the restaurants were booked up, which was annoying, but they did let us make reservations at their other property and gave us an extra meal at one of them to make up for the inconvenience. They "ran out" of coffee for our room, but conveniently found some for us when I said that was unacceptable for a 5-star hotel. The pools close at 6:30 pm, which was a total bummer and you can't take drinks into the theater to watch the nightly shows. Now the good: the staff, bartenders and servers are great-amazing customer service-Gerardo was our personal favorite! The food was really good and the scenery is beautiful with lots of neat animals running around! The spa was amazing too-super relaxing and recharging! I will definitely go back to Tulum, but I don't know if I'd stay at this particular resort again. read more

Unless you plan to drink a lot, I would stay away from this place. Overall, very unsatisfied with the experience. I unknowingly booked just 1 person, and when I showed up with my wife, the hotel demanded extra $159 per night. I tried reason with the supervisor that this isnt a fair price since the extra rate is a whole another reservation including the room. I asked if I can cancel the current reservation and rebook me with the 2 person rate. The supervisor said this wasnt possible since the person who can make this change wasnt available... So, I was over charged around $80 a night. I thought the supervisor at the time wasnt competent. Then, I tried forget about the charge and just enjoy my vacation. So the first day was alright and the staff around the hotel were very nice, but everything went down hill from there... I noticed the bed was very uncomfortable. My wife and I had trouble sleeping because it was too soft. My back was sore after 2nd night. The bed mattress was very old and cheap (picture attached). The buffet's quality was below average for the price they charge. The food was same for all 4 days that we stayed. We got little tired of it after the 1st day. My wife found a piece of paper inside her food not once but twice (picture attached). Very limited fruits and wasnt even fresh. And deserts were also limited and I didnt find anything that I liked, and I am not a picky eater. We liked the location at first since the pool was okay and beach was right there. But we found much better beach within 5 minutes of drive away from this location. read more

Bahía Príncipe - Uncomfortable bed. Cheap and low quality mattress. - Beaches Near Me - Tulum, ROO

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Quite possibility my favorite and highly looked forward to vacation if the year. Both the staff and management are the most friendly and accommodating. Service, quality and quantity are all here in abundance. I very rarely and occasionally hear someone whining about almost nothing. I truly believe if you can't have fun and relaxation here, then there is nowhere to please. The Akumal and Susan Khan are favorites, but lots of the restaurants and bars across the property offer a range and abundance of entertainment. I probably should delete this review so the word does not get out to too many people, I'd like to keep this piece of paradise quiet so I don't have to share! Love: Sian Khan rooms ALux restaurant +++ Bar in Talum Lobby Barb in Coba Maiko and Makato restaurants Alakin restaurant Tequila restaurant Don Pablo +++ Le Gourmet restaurant +++ Buffet in Sian Khan and Akumal Brazilian restaurant +++ Akumal beach and pool area, nice float up pool bar Akumal infinity pool +++ Too much to mention! read more

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we are Day 1 on a girls trip and so far its a hard NO for me. the rooms are old and smell musty, There was no hospitality upon arrival. no free night entertainment all the restaurants are booked so we are forced to eat at the buffet every night and the wildlife is a bit much. I pray Day 2 is better because if not we wasted alll our money. read more

Very beautiful place!! Loved bringing my family here. Housekeeping slacked a little bit, they usually came at very bad timing (not completely their fault). There are raccoons everywhere they scared my friend so bad his heart rate spiked. Still a gorgeous place with amazing activities. read more

Even though everyone was so nice there was a lot of imperfections I personally didn't like the food. The ac was broken for 3 days in our stay. 4 people from maintenance came to "fix it " they just did some wibby wobbling and the ac still didn't work. We had been lied too, and they act like nothing happened not a great look for a tropical hotel. read more

DO NOT BOOK HERE We first get here through booking.com and have a reservation for 4 people we change the reservation for 6 people but only 5 showed up. We try and check in and they say we only have 4 ppl payed for while our booking.com confirmation says 5. We call booking.com and say it's 5 ppl payed for so they call the concierge if they even have one and say they accepted our reservation for 5. After waiting 2 hrs we get checked in and at first seems like it's an amazing place but when we get to our rooms it's smells like mildu then we go get something to eat and find hair all in our food like 3 times finally we say we're cutting our reservation short and leaving but they say no and try to attend to us with upgraded suite plus it was was my sisters birthday so they sent at bottle so we're like ok fine we'll stay. Fast forward to check out and they say they have to charge us $800 extra for the fifth person $200/ night that we already payed for through booking.com because it's showing 4 still after they said we we're ok and gave us a wristband. We call booking.com and they say that's not right and that we are allowed to leave. We try and leave and they BLOCKED US from leaving holding us HOSTAGE basically so we have to go back and deal with the lobby ppl all over not to mention there was another couple (American obviously) experiencing the same thing !! we then talk to booking.com for a hour and they say just to pay and we'll get refunded so we had to pay the $800 on top of what we had already payed for...5 people. Do not come here it's a total scam they try and finesse money especially from people who are visiting out the country. It make look like paradise but it's actually the biggest scam. read more

Buffet staff was great.. Maria and Victor. Overall not impressed with the hotel. Check in was smooth.. They will bring your luggage to you. I reserved a king size bed. Was given 2 full size beds. I called to complain and was told it's never a guarantee. I paid extra for a king! Check in on Wednesday and was told they could not move us until Friday. We didn't move due to the inconvenience. The food caters to the European so you don't get much of a Mexican cuisine here. Although all inclusive we did not feel the hotel was very accommodating to us. If you plan on making a reservation to one of the restaurants, you must do several days ahead of time. No exceptions. One of the restaurants next to us was pretty much empty. They would not accomdate us or allow us to order from their menu for room service. There is a room service menu that consists of pizza, salad, and sandwiches. One page option. If you want ice, you can only get it by asking concierge for it. They will forget and you will have to call several times. Then a wait of about 20 minutes. House cleaning consists of making your bed, restocking toilet paper and changing the towels used. Plan on showering in an uncleaned shower - with soap and tanning lotion build up. There are trams to take you to the lobby or the other 3 properties of Bahia. We saw a casino at the entrance and asked a few times to be taken there. Yes yes we were told. Casino is there. We were dropped off at 4pm. Door on casino says 6:30pm open time. Ugh! Back we go. Same driver shows up and we tell him the hours and he confirms! He couldn't of told us this prior to taking us there? We stayed in the adult side. Hung out at the pool once. In 2 hours not once did we see any staff to take a drink order. Had to go get them ourselves. Later that day, in passing.. drink orders are being taken. Asking for change in the lobby is near impossible. Took 7 attempts in a matter of minutes for someone to finally make the effort to help us. The more I write the more upset I get. El Cid in Playa had better service than this place. read more

Awful. Air conditioning in building wasn't working. Told us they were working on it. Never got fixed. Covid testing 3 prior to departure took 2 hours as opposed to the 10 minutes they said it would take and the management doesn't care. Food was terrible...I mean really bad!! Bread was stale at every meal. Meat was constantly over cooked. Milk for cereal was continually served warm. There were no signs to direct people where to go or what to do when navigating through the hotel.I can't wait to get the heck out of here!! read more

I must say the pictures don't do this place justice. It's absolutely beautiful here. The staff was amazing, the property is huge. We had an amazing time. I can't say enough good things about this place, it's pure paradise. I am already planning my trip next year! Only thing that I will say needs some work is the shuttle situation. We had no idea where our shuttle was and good luck getting someone on the phone to figure that out. We ended up forking out $80 for a super shuttle from the airport to the hotel but that's the only negative thing I have to say about this place. read more

Great service, wonderful resort! Nice selection of restaurants & food. The only thing we weren't satisfied about was they close the pools at 6pm. We had outside activities & by the time we get back, they're about to close. read more

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I love this place and plan on returning for anniversaries to come! I got married there and everything was perfect. The wedding planning staff was extremely professional and knowledgeable. I had been communicating with them for months before our arrival to iron out the details, and it really could not have been any better once we got there. They thought of everything, and not one detail was missed. Our wedding planner even had a little handheld fan that she held up to my face while I waited to walk down the aisle. We had about 30 guests staying at the resort and everyone's stay was relatively uneventful. Some wish their rooms stayed a little colder, but ours was fine. The buffets were good, and we preferred breakfast and lunch at Tequila. They had great seafood. For dinner, you need to make your dinner reservations in advance, and I would recommend doing that as soon as you get there. Our service was always great and it seems like they want to keep their guests happy. I loved everything about this resort, and cannot wait to return! read more

If I could give it 10+ stars I would. This place was absolutely wonderful. From the time we got on the bus at the airport till the time we left, there isn't one thing I would change or complain about. These people work long and hard and still manage to be kind, considerate and extremely helpful. The resort is immaculate, the food is amazing and plentiful. Always something going on ie shows, activities. You also have access to everything at BP Coba, another stunning location. People complain about seaweed on the beach but to me that's like complaining that the sky is blue, yes it's the ocean, there is seaweed, walk past it and enjoy the wonders of nature. We can't wait to go back next year & plan on staying here again, we don't want to take a chance at any other resort that couldn't meet the high standards of the BP. read more

Staff service was some of the worst I've seen. Front desk was quick to give us the answers we wanted to hear and when we returned with the same concern they would send a different staff member over. The food. From the first meal to the last was a struggle to put together. Inconsistent, sloppy, and lacked a freshness you desire at an all inclusive resort. Everything looked great on the surface but when you pull back the layers and see behind closed doors it was dirty, out dated and smelled dirty everywhere we went. read more

I'm so disappointed in coming here. We had such great recommendations to come here and it was honestly the most out dated and uncoordinated resort I've ever been to. First off, the rooms. Absolutely disgusting. The beds are extremely old and uncomfortable, worse than laying on a wooden board. Second, the food. You only get three dinner reservations for staying one week. The portions are so small at the reservations. And when you're not spending your dinner at one of the three bookings included with your stay you have to eat from the buffet. Absolutely the grossest food I have ever ate in my life. With so many options available I never thought my options were so limited. The food was tasteless, and unappetizing to say the least. Third, the liquor for open bars are all watered down and sugary. You cannot find a seat at the pool that has shade unless you get there at 8 am. The staff is friendly but very unhelpful and misleading with directions and information about the hotel. Tonight I am currently sitting in the hotel and it is about 87 degrees outside with no air conditioning. They cannot give me a time for when it will be fixed or what to do in the mean time. We also ordered water and ice for room service to try and get by the heat at 1245 am and have been waiting over an hour for it to arrive. Needless to say I feel terrible for anyone who has a time share here and I would NEVER EVER recommend anyone staying here. read more