Best snow cone in town love their flavor and the sour spray the have delicious and not melting quick

I waited almost 30 minutes for three snow cones and was gaslighted by the owner. I came to the drive through with my children. I pulled up in the line. There was only one car in front of me at the menu ordering, and nobody in front of them. I waited nearly 10 minutes. In hindsight, I should've left, but I thought the car in front of me had a really difficult order. After waiting a ridiculously long time, someone on the speaker said hello and took the order of the people in front of me. I eventually got to the speaker. They said, "will be with you in a few minutes." I clarified, "a few minutes?" She said, "yes, we are busy." I finally ordered. When I finally got to the window, I saw there were about 5 customers inside the building. She told me my total. I paid $13, which seemed a bit low for what I ordered. I waited. Eventually she tried to hand me 2 drinks that I didn't order. I said, "that's not my order." She asked me what I ordered. I told her. She disappeared. She came back later, and asked me again what I had ordered. I told her again. She went away. When she came back, she handed me a refund for my $13. She told me she needed my credit card again, that my order was $16. I said, "wow, I've been waiting almost 20 minutes already? You couldn't just let me pay the original amount?" She said, "unfortunately, no." I should have left! But my children wanted their snow-cones and had been waiting so long already! I paid the $16. I waited. We finally got the snow-cones 25-30 minutes after arriving at Bahama Bucks. It doesn't stop here! I pulled into a parking spot now that my children were happy. I immediately emailed this insane interaction to the information provided on the website for this location. The manager/owner Brandon Ruk emailed me that he had reviewed tapes, and I had only waited 12 minutes for my snowcones. He mentioned in the email that they are small business, and he was "sorry my experience didn't meet my expectations." I responded that his gaslighting my experience was on track with the service I received. I responded to him, that he had not taken into account the time waiting to order and then waiting to get my snow cones. He responded again with an apology. He told me he would send me a $10 gift card. Two weeks later, I still never received a $10 gift card. 12 minutes for a snow cone would be way too long. The reality of waiting 30 minutes for a snow cone is unacceptable. The tone of Mr. Ruk's email just reeked of arrogance. I am all for supporting small businesses, but being a small business doesn't give you an excuse to fail so hard at basic customer service. read more

I understand it was Summer and high school students need jobs. A few weeks I took my grandson to go through the drive thru for a late afternoon special treat. There were two families already served inside and one car ahead of me. We waited 15 minutes to get to the window. I was surprised to see 6 kids working there and just standing around doing nothing. Literally. Training and explaining expectations or customer service to these kids would have made a difference. When we finally received the snow cone, it was already melting. There was generally a little syrup to color it at the top and had no flavor. $6.00 for plain shaved ice. read more

- smell: the stench from this place is pretty bad. If you're standing at the register you can see the uncleaned back with garbage and other unsanitary items on the floor. - employees: ran by kids, unprofessional, untrained, unsanitary.. girls had hair down and even though gloves were used they were literally touching everything before they touched anything else. - food: I mean it's a snocone.. can't really mess up there read more

service was very poor. this location doesn't allow you in an hour before 11pm because she said they are closed. it also smells like pee inside. on the intercom she kept asking us to repeat our order multiple times as if she couldn't hear us. when we asked questions about the different flavors the employee was very rude. our $13 snow cones with just ice in the middle and no syrup. this location is ran by a bunch of kids.will not return to this location read more

Bahama Buck's - Snow cone is all white in the middle with not enough syrup poured in there - Shaved Ice Near Me - Frisco, Texas

Their customer service is ABYSMAL. There was NO ONE in the drive through line and I still waited FOREVER. There were 3 people in the shop and yet there was one person making the snow cones. I asked what was taking so long and the young girl replied "well there's a lot of people in the store." I said "so you decided to just ignore customers outside of the store?" All 3 of the little girls running the place gave me dirty looks after that like how dare I be upset it was taking an ungodly amount of time to make one snow cone! I will never be back. read more

we got here two hours after opening in the store was not prepared at all. Lights and music were both off, the open signs were off none of the iPads were on. We walked out at first thinking it was closed before we checked the hours online. We had to wait around five minutes for the lady to come out from the back to take our order. The two snowcones took forever to come out and were terrible quality. The snow was so hard couldn't even eat them and felt very sad that we paid so much money for such a bad product. read more

After visiting Bahama Bucks in Frisco this past Saturday, I see why it gets 3 stars. We waited in line for an hour and 10 minutes. We saw the line of cars and thought a 15-20 minute wait would be okay. We got in line at 2:45 with enough time to get to the speaker and order the half price drinks before 3. We got to the speaker just shortly after 3 and ordered snow cones for my granddaughters and me, and an açaí bowl for my husband. We were at the window waiting for over 30 minutes. They couldn't find our order. The service was slow and they didn't seem to know what they were doing. They were serving customers inside before coming to help us. Interaction at the window was intermittent. They served our order 5 minutes apart (4 people). My granddaughters enjoyed their drinks. My snow cone was not good at all--not sweet just full of ice. My husband's bowl was okay. We waited far too long for overpriced drinks. They didn't offer a receipt. Had it not been for my granddaughters, I wouldn't have waited in line more than 15 minutes. There were several cars behind us that left and we determined their drinks were sitting on the counter. That brings up another point. The drinks were made for the cars behind us before ours were made. I'll find another place to get ice cream and snow cones when my granddaughters are visiting. I'll never come back to this restaurant. read more

Awful experience at bahama bucks today - this is the second time. Workers in there were so slow and seemed to have no care in the world that they were going so slow. The people infront of us waited over 30 minutes and they got there orders wrong. We waited 20 plus minutes and they also got our order wrong. There was no music, no tvs on. Dead quiet and seemed like everyone was in slow motion, we felt very uncomfortable. The snow cones were made very poorly, not just ours but everyone who was getting one. Very very weird and not great experience. Bahamas bucks is usually a fun place to sit in and eat your snow cone as well but we felt so uncomfortable we left once we got our snow cones finally. read more

So uncomfortable feeling in there. No noise, people waiting for 30+ minutes for their snow cones, they are very slow and can't manage customers, mid smoothies and snow cones. Worst experience ever. read more

Best snow cones in Frisco. I always get the white coconut. Good place to cool off in the summer.

Hey so why does my snow cone taste and smell like Fabuloso? I didn't know they offered that unique flavor.

Very good customer service and snow cones tastes amazing! Very clean and organized and they have a lot of flavors to offer.

Don't get the tiger blood Piccadilly They basically gave me half a cup of pickles and barely and ice. This location never gets it perfect. Go to the one in highland village read more

Bahama Buck's - Tiger blood Piccadilly - Shaved Ice Near Me - Frisco, Texas

Yelp 100 Challenge 2023 #34 This was my first visit to Bahama Bucks and I was very impressed with my order. The menu can be a bit overwhelming but I suggest finding something you like and give it a try. I ordered the Bomb Pop and it is classic bomb pop flavor red, white, and blue with a tiny bomb pop. read more

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I'm from Nola and know how a snowball is supposed to taste; this one barely had any syrup in it at all. Mostly ice for 5 dollars wasted! My kids weren't happy! Slow service as well. read more

Bahama Buck's - Shaved Ice Near Me - Frisco, Texas

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We have been in the drive through for 30 minutes. I actually left my car and went to the bathroom and no change in line of cars They need to get at least one experienced manager and not kids running this place read more

spent over 5 dollars for this... because i wanted no ice and this is how full they make it read more

Bahama Buck's - Shaved Ice Near Me - Frisco, Texas

As a first time experience it was horrible. Right off the bat, the entire inside smelled like rotten milk and vomit which obviously is concerning for a food establishment. On a Wednesday evening we waited 30 mins just for our orders to be incorrect. There was little to no line in the drive-thru and the inside was empty so absolutely no excuse to wait 30 mins for shaved ice... especially if there's 5 workers. We asked for the items to-go (flat top) because the smell inside was horrendously reminiscent of vomit but each item was not made to go. After the first item was given we asked kindly to remember to make them to-go. After 10 mins of waiting for the second item, she handed it not to-go again and no utensils with missing ingredients on top of it all (also no umbrellas picks). For a shaved ice experience yeah I might sound silly but in this day and age finding good customer/food service is terribly difficult. read more

Bahama Buck's - "Unicorn" missing sprinkles, stuffing, umbrella - Shaved Ice Near Me - Frisco, Texas

Where to start... No I mean it... when I get there I never know where to start. Fruit smoothies, snow cones, lemonades, slushies, they can add, bomb pops, candy, cream rainbow this and that. All I can say is... it's always a tough decision. The ice for the snow cones is like snow, soft fluffy and just perfect. They even give you the flavors in groups like sour tropical and fruity, etc. I prefer the sours best and Tigers blood is my fav. Great now after writing this review I want to go get a snow cone. See y'all soon!!! read more

Waited in a long drive-thru line around 9 PM, but it was totally worth it. The shaved ice was incredibly smooth and fine--absolutely perfect with the added ice cream. read more

Bahama Buck's - Flavors - Shaved Ice Near Me - Frisco, Texas

LOVE this place! It can get packed right after school. We've never had a bad sno cone here. Truly delicious but pricey. You get what you pay for and for us it's worth every penny. I'm embarrassed to say that we come here every Friday for our sugar fix. read more

We really like this place! We tried it one time to see what it was. We get the Tropical Wavebender redbull drink which is delish! We've had a couple different baby-sized shaved ice, which were very full and plenty for even a preschooler to share! In September they had a scratch-off game that has been fun to play too! Prices may be a little high and the drive through line seems slow, if you can go get your order inside. read more

Really great shaved ice. They have all kinds of flavors: Tigers blood, blue coconut, and strawberry cheesecake; are some of our favorites, in addition they serve fruit based smoothies and ice cream shakes. The thing we love is the cream or condensed milk they put on the shaved ice, it really gives it a great flavor. The baby is the smallest size they have and honestly it's plenty big. Most of the flavors are extremely sweet! Lastly the place is decorated super nice, and has a Tropical vibe. Makes it feel like summer even in the middle of winter! Oh, they have a drive thru! Really quick and kind service! read more

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Slowest drive thru ever! Don't come here unless you have an hour to wait! This better be worth it!

Now that I've moved I've had to find a closer BB..this one was extremely packed Saturday and the line was wrapped around the building twice! Everything with my order was fine. Although, I did decide to try something new and that wasn't the best choice. I love BB though and always get a nice quality beverage from there so this review is more so on the service/location. I used to work for a BB so tbh I kinda always know what to expect in terms of wait times especially with a location like this that's very busy because it's the only one for another 20mins or more lol If you do go to this location just be aware that you may get blocked in the drive thru due to ppl not reading the lovely sign to stop at a certain point so that you can actually exit. I got blocked in & that was slightly annoying. Also it's a smaller BB so keep that in mind too if you maybe want to take a larger group it could be worth it to drive to a location that's a little larger. The staff was very nice however and working very hard. Just be patient with them if busy! Other than that it's great! I love BB and will always be a customer! read more

Drove from Liitle Elm for a late night treat due to My kids not having school tomorrow. Pulled up at 9:25 to enter inside. once we noticed the inside was closed, We Proceeded to gather up my kids and go through the drive thru as we saw others in line. We stopped at the outside menu to take a look before heading to the speaker. We pulled up to the speaker at 9:31 and was turned away. I would suggest changing the time on Google as that is what we went by. read more

Came to the store today completely disappointed. I was sitting in the line for well over 45 minutes, and there were only 3 cars in front of me. The girls making the orders took their sweet time, and had a nasty attitude. Mind you, they did not start making the orders took until payed. I'm not sure if that's normal for this company but I found it quite odd. read more

Snowcone had no flavoring in the middle just odd Never had it like this at anyone location. If it's going to be made like this certainly not worth the price read more

Bahama Buck's - Shaved Ice Near Me - Frisco, Texas

we waited 20 minutes just for them to get our order wrong. they need to start repeating the orders back to the customers because this is not the first time it has happened and based on the long wait i'm sure we weren't the only ones this happened to. when fixing our order they still didn't make it correctly. no manager in sight or if there was one they were not doing their job. read more

We went on Sunday 5-15-22 at 5:47PM at 6:22PM we where in the outer of the two lanes barely in front of the store. People who went inside vs drive thru where blocked in. I called and a teenage girl answers and say's " please bare with us this store is run by teenagers we are doing our best" she then began to cry. I told her not her fault and to relax and got off the phone. The owners should be ashamed of themselves! Given the tension in the USA today we did not feel safe blocked in and blocking people in so I hopped the curb and we went to Handles in Little Elm and got great ice cream. We will never spend another dollar with Bahama Bucks!! read more

This place is getting 3 stars because when you finally receive your snow cone, it is good. However, I still do not understand how snowcones and ice cream takes so long, each time I have gone the wait is extremely long. I've even tried to go inside to order to see if the wait time would improve ...it was the same long wait. There were 5-6 employees behind the counter and probably 2 of them were working. This is something that needs to improve this location...the line for snowcone/smoothie/ice cream should not be wrapped around the building like it's chick fi la ...you still would get your order faster at Chick-fil-A than here ). Overall decent flavor selections, the ice texture is good as well. read more

Wayyyyyyyyyyyy toooooooo sweet and the coconut is VERY ARTIFICIAL tasting .. this was the 3rd time I've been there .. the other 2 time I just either have it away to a family member or if they didn't like it, I trashed it... this time , I took ONE SIP, it was soooo sticky sweet I just could NOT drink it.. handed it back( this is after I paid ) and asked the kid to throw it away.. he took it and said "ok"... ne r asked if I wanted something else or a refund or anything .. not even a "have a good day "... wayyy too much $$ for something that tastes like artificial EVERYTHING.... Would have given zero stars.. but that's not an option ....DO BETTER read more

Love their product, hate their service. I have been coming to this location for several months and because they hire only young teenage workers, don't expect service to be timely or courteous. Asking for a receipt is even hard for them to produce. My only complaint about their smoothies are that they are not really smoothies. They are just cold drinks and super runny. I expect a smoothies to be thicker than a water consistency. read more

My favorite Bahamas bucks!! The best snow ones and fast service! Indoor and outdoor seating!

Great place for snow cones on a hot day. Yes, we had to wait a little because of the line, but I don't blame the workers. Snow cones turned out great and delicious. I'd go back again. read more

They close before the closing time it says 10:30 and they close by 9:30. They should be able to close at the time it says on the maps.

Usually this location is amazing! We drive the extra distance because it's always worth it. Not today! I ordered a rainbow snow cone. They forgot the syrup! the top was good but not the rest. So disappointed and I live too far or else I'd drive back and ask them to give me a new one. Better luck next time! read more

Bahama Buck's - Shaved Ice Near Me - Frisco, Texas

Terrible service. My family and I waited almost 15 minutes in line and stopped at the menu board for almost five and no one came on over the speaker for us to order. So we waited and eventually made it up to the window where we were told that our order wasn't taken and we had to go to the back of the line. Absolutely insane, especially since we had already waited in line for so long. The unwillingness to take our order at the window just shows that this location has no interest in customer service. read more

Enjoy the variety of options Bahama Buck's provides and the staff is very friendly. I appreciate the service they supplied. However, I would recommend management to determine how to reduce the wait time for 30 minutes when a customer is sitting in the drivers pick up lane. I noticed waiting my time frame of 30 minutes, persons who parked and went inside had faster service than those sitting in their cars. It could be the cars had multiple items compared to the ones inside. If I had the ability to back out and go inside I would have. This was my first time to this location since moving to this area. However, I will need to look for another spot until this issue is resolved. read more