I love these guys. They always take care of me. Recently picked up a new Samsonite on ebay which…read morehad a bit of a zipper issue. Dropped it by, paid the $20 to get it to the front of the line, and picked it up 24 hours later. If you don't realize what a treasure it is to have such a shop nearby, try googling in major cities, much larger than KC, sometime, for luggage repair. You'll come up empty.

What a great and helpful little store. Bag and Baggage is a really great spot if you're in the…read moremarket for their namesake items and so much more. The shop has a large selection of backpacks, luggage, and important travel goods. It's a great place to grab an outlet converter or something else you'll surely need in a trip. Bag and Baggage also carries some really high quality leather portfolios for note taking, wallets, and other goods. Besides items in stock, Bag and Baggage also does custom luggage name tags. They were able to change the names on three pieces of luggage in a pretty fast fashion. The work looks great and will definitely last. The shop was also considerate enough to put the old tags in a ziploc bag for us to potentially reuse or keep. The workers at Bag and Baggage are also super sweet. They've helped my family out so many times and done such great custom work. They were also very helpful when we forgot a bag in the store and kept it until we could pick it up.

This is for the Overland Park mall location. If you ask if…read moreany of their brands are on sale.. they play games, talk about a trade-in promotion months away and switch hit. The staff doesn't know their products very well either, especially considering the higher end 'lines' they do in fact carry inside the store - like those that come with a lifetime warranty. This store prices high. You can find lower prices and better information at the official TravelPro website -- for instance -- or the same lower pricing level, at the nearby Dillards. You'll even spend less at Macy's of all places. Shop around, do a little research and spend less elsewhere -- at authorized locations of course.

Oh my gosh out of the three local stores which include Prairie Village and 119th St.... This is the…read morebest customer service here at the mall. A lot of stock, a lot of variety, and high-quality products. And for those with a little bit of difficulty walking and you can park on the second level under the parking garage enter the mall and the store is right there on your left.

Tumi make beautiful and durable bags, luggage, and accessories. I have had several of their…read moreproducts. I stopped by the store today simply to check out what was new. While there, I mentioned that I had a bag that needed a new monogram tag. The sales person immediately offered to create one for me at no charge even though I did not have the bag with me. He was very knowledgeable, helpful, and patient as I asked literally 25 questions. I had not gone in expecting to buy a bag. However, I was so grateful and impressed with the service I receive that I decided to purchase one that I had been looking at online. This level of respectful, relational service is hard to find. If you are searching for a high-end bag, I strongly encourage you to check out the Tumi selection at this particular location.

I fell in love with Tumi bags about two years ago and will continue to be a customer for as long as…read moreI am able. I travel just about weekly for work and normally just have a carry on. They are durable, classic, easy and can pack more than you think if you do it right. I had one minor issue with my carry on, I took it to this store and they fixed it right then and there, no charge, no questions. He actually took it off an unsold bag that was last season so I didn't have to drive back in a week to get my bag. My husband just bought me a Tumi backpack for Christmas, I can tell, without using it yet, that I will adore it. Once again, it looks small but I started putting my work essentials in it and it has so much room without bulging. He had ordered it off the Tumi website and they messed up the monogram, we were going to the plaza for something else so we popped in. The guy was wonderful, he swapped it out quick, made a joke about the bad elves not knowing the right colors and was overall pleasant. They also were having a sale on my carry on style and brought the bigger version out of the back for me if I wanted it, they informed me that prices were going up within a month and this one was on sale and matched my bag. It was a win win, I needed a bigger one for one or two trips a year and they wanted to it out of the store. I recommended going here, they know what they are doing and are pleasant to work with.

I ordered a Mario backpack online for my nephew's birthday. I received the order today, but when I…read moreopened the box, the back pack was a pink VIBES girl back pack. The shipping information CLEARLY indicated I had ordered a MARIO back pack. I took the back pack to the KOHL's store and got a refund (shipping was free because I had spent over $45). I asked the clerk if they had the MARIO back pack in stock, and she indicated that she did not see one in inventory. When I got back home, I tried to reorder the correct pack but the web site indicated that they were out of stock. In addition, the back pack was $35 which meant that I would have to add another item to get the same free shipping. I found the exact same back pack from Amazon and it was $10 cheaper so I ordered it (no shipping charge)

Shocked at how bad this store was on a Friday afternoon. In total disarray, low on items in every…read moredepartment except bras plenty of bras and underwear! No more price check stations throughout store. Probably a. people change their mind whereas at register won't catch it and b. At the kiosk they would just leave it hanging close by. Retail is declining rapidly but if stores want to have a chance start in the brick and mortar and clean your house up get your product stocked or at least straighten what you have. I know I know nobody to hire. It's all a mess.

This location seems to be my go to out of the ones I've visited. The staff is always nice and…read morefriendly. I stopped in to look for a comforter, pillows and a mattress pad. I didn't find the comforter but know I will soon. This location always seem to have a full stock, which makes it hard to decide.

Excellent variety at reasonable prices. I purchased a beautiful 8x10 rug which looks like a…read more$1,000+ rug! I also purchased a few other items. Their dishes are nice.

I love checking out Marshalls though it can be a struggle to dig through everything. They have such…read morean array of products I can easily spend hours here without realizing it. The selection of spa/beauty items is ridiculous. And you can typically find higher name brands here for a fraction of what you'd find elsewhere. Be warned that on weekends they can get jam packed to the point that the line snakes out into the store.

I come here fairly often and the quality of the customer service has dropped off significantly the…read morepast couple of months. There was a line of at least 20 people deep this evening with 2 cashiers and a manager who was organizing hangers behind the cash wrap. While the line was waiting the cashiers were talking back and forth about whether they should do closing announcements 45 minutes early instead of 30 minutes. What?

When it comes to ease of locating, this particular one was easy to find. The staff members were so…read moresweet in helping me make my purchase. Especially since one of the two bags purchased was in the back and had to be brought out and taken out of the box. (It really felt great walk in, and the store not be crowded. I felt like a customer, if that makes sense. I had the chance to look around at all the great products without hurrying and enjoying my time). The associate who helped with my purchase took the time to show me the features of the bag. Which was great, I have never had anyone take the time to do that for me. She also took the time to help me to the door.(By the way, my purchase was 2 extra large rolling bags, one in a rose pattern, and the other basic black.)When my husband saw them the first word out of his mouth was DAMN that is big! I told him it would help to consolidate the shopping finds and what we brought.He said," And then some." So thank you to the staff once again for one of the most positive experiences I have ever had and for making me feel like a customer that was appreciated.

With this being one of the only Vera Bradley stores in Kansas, it's a pretty nice place. They…read morealways seem to have in all the new styles and a pretty large selection. Also they offer discounts to military, service members, and junior college students which is super great! The customer service however, is always a let down. Every single time I have been in here I have either been ignored and not helped at all or helped and with a 'you have no idea what you're talking about' attitude. Honestly, if you don't need to see the products in person before you buy, skip the store and shop online.